Aptos. Résidence Pierre & Vacances Benalmadena Playa

“Lovely Winter Stay ”

Do not be put off by all of the bad reviews on this place! We arrived as a group of 9 (3x families) on Boxing Day 3 hours earlier than stated check in & were allocated rooms straight away. Wasn't asked to pay for upgraded view & offered an alternative room if ours on floor 7 was too high. We wer... more

Do not be put off by all of the bad reviews on this place! We arrived as a group of 9 (3x families) on Boxing Day 3 hours earlier than stated check in & were allocated rooms straight away. Wasn't asked to pay for upgraded view & offered an alternative room if ours on floor 7 was too high. We were also given towels on arrival. Rooms are very spacious & clean. Balconies are a great size & we got sun on ours for a good majority of the day with a sea view to one side. The rooms has everything you need - Microwave, oven top, fridge freezer, toaster, kettle, dishwasher, iron & ironing board, washer/dryer. There was also a small complimentary box of cleaning products with a miniature washing up liquid, sponge & dishwasher tabs. The downside is that both beds & sofa beds were rather uncomfortable & pillows are not much use at they are long & thin. They were both hard & my back was in pieces which made me restless at night. We stayed for 7 days & the cleaner came in once in that time to replenish towels, toilet rolls & fit clean sheets. You do have to take out your own rubbish but there are large bins outside the hotel to your right a few feet away. Unfortunately the pool was closed as it was being refurbed of which we were not informed before our holiday. This was a shame as we were looking forward to sitting out by it to relax. There is a supermarket outside of the hotel doors which i think was fairly priced & lots of bars & restaurants around the hotel - Very good location but a fair walk to the marina (around 20 mins at least). Our deposit was back in our account around 12 hours after leaving the hotel. Overall good experience & would use the apartments again!

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“High points outweigjed by low points.”

We had a very mixed stay at the hotel overall and although there were some highlights, the downsides outweighed them. Firstly, as many have mentioned, they do try and upgrade you to a higher floor or upgrade room on arrival for 60 to 80 euros. If you don't, you have to wait in reception or by p... more

We had a very mixed stay at the hotel overall and although there were some highlights, the downsides outweighed them. Firstly, as many have mentioned, they do try and upgrade you to a higher floor or upgrade room on arrival for 60 to 80 euros. If you don't, you have to wait in reception or by pool for hours. They don't tell you when room is ready, so keep asking. Just what you don't want after travelling. The pool area is well below average. Not enough sunbeds, the ones there are just about serviceable, and the general area is a bit tired. It never felt a nice place to relax and just felt a bit grubby. The rooms are definitely the high part, nicely decorated, clean and comfortable with good air conditioning. If it wasn't for the rooms the review would be 2 star. The general area is okay, well within reach of local bars and restaurants and a good Mercadona right around the corner. Our stay was marred by being locked out of our room on the last night. The key and lock totally failed and we had to wait in our swimming costumes for 6 hours until it was fixed. Quite a stressful wait as we needed to pack, and eat having been at the beach all day with our food in the room. As seemed normal with this hotel, we had to keep asking to get any updates and eventually persuaded them to give a temporary room so we could shower, with Jet2s help. We finally got in and hastily packed ready for a 7am pick up. Overall, a nice holiday but wouldn't return to this hotel.

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