Note: The hotel location in the map is for orientation.
Balneario, S/n - Fortuna
everything in one place for medical and relation needs. thermal pools and hidro massages all treartments available. staff are very helpful medical advice available. this is perfect for just relaxing or helping with medical ailments
The room was clean, quiet and had wonderfully comfortable beds. The only disappointment was the shower. It was a little worn and the head was broken and kept falling off. The thermal spa is wonderful along with the lido, which must be tried. Great for relaxation. Breakfast was disappointing. Not healthy for a spa.
Excellent facilities and staff. Not cheap. Mostly Spanish visitors. Easy to park. Very relaxing but bring swimming hats. Pools warm outdoors and open until 9pm. Really enjoyed our day here with nice cafe on site.
It was definitely an experience spending a weekend at the Baños de Fortuna. On the positive side, the hot water pools are relaxing, the buildings are beautiful; the atmosphere in the small village is charming but curious. The hot springs were discovered in Roman times, the spa village developed in the 1860's, then after decades of abandonment, redeveloped towards the end of last century. I'd just recommend visiting for a day, enjoying the hot pools, possibly also the Roman spa; and definitely not staying over at the hotel. The hotel was more expensive than our usual budget for hotels in Spain, but it was a special weekend, so we decided to treat ourselves. The reviews we'd read of the hotel were mixed, despite this our expectations were high. They were not met, this hotel and what they are offering does not come near to standards we've found in other spa hotels/resorts in Europe. We queued at reception to check in. There were always queues at reception. Everything seemed to take the sole receptionist so long. If the phone rang that took precedence over guests waiting at the hotel, and these phone calls were so lengthy. Only the man at reception on our first evening could speak some English, so be warned if you know no Spanish. Most guests at this hotel are older Spanish people. They don't seem to want to appeal to a more international, upmarket clientele. The hotel has always been owned by the same aristocratic family, and I suppose if they keep getting guests, they won't be wanting to change what is being offered. The outside and inside public areas of the hotel are beautifully restored and maintained. Our room was clean, but fairly plain in decor and simple in comfort. The safe was locked. We went down to see the man at reception who said he couldn't open it, but someone could tomorrow. It was never opened for us. Nor was our room cleaned. We were in our room most of the morning, leaving at midday for our spa appointment. We put the tag on the door asking them to clean it. We returned early evening to find the tag turned the other way, and the room not cleaned. We were unable to explain the situation to the receptionist who only spoke Spanish. We booked a thermal baths session with hotel reception. We went down to the hotel basement for it, to be told we needed swimming caps. They were not available at the spa, I had to go upstairs and queue again at reception and pay €3.50 for each one, having already paid for a spa session when they didn't tell us we needed to pay extra for a cap. The Roman thermal baths were a very pleasant experience. I'm glad we didn't book a treatment as the rows of rooms looked old, clinical and scary; not spa comfort and luxury. On arrival we were shown the water jugs and fruit platter to consume between pools. The fruit was tinned. This brings me on to the exceptionally poor standard of the food in the dining room. Breakfast was included in the room rate. In a beautiful dining room we were served to our table a white bread roll, a square slice of processed ham and cheese, a cake in plastic wrapping, fruit juice from Don Simon cartons, and strong coffee. It was the same on both days. My partner asked for an egg, we were told it would be extra. We had the set dinner in the hotel's dining room one night. It started with what could only be a dry packet vegetable soup, the prawns and swordfish were good, we finished with tinned fruit. We were shocked how poor the standard of food was in an area were fruit grows on the trees nearby; and in a spa where we would expect healthy eating should be promoted. We ate one night at the nearby Cafe Theatre. This was much better, and was a good place to relax to have a drink. The hotel had no bar, just a sign that you could buy some drinks at reception to take to your room. The outside hot pools were lovely, we wish we'd saved our money and just done a day trip to enjoy them!
We spent over one hour traveling to this venue as it was recommended to us. We were extremely disappointed. We researched first on the website on facilities and location. Nowhere on the website is there any information on prices or rules. When we arrived, there was no where to park so we drove around for over 30 minutes until we found a space, some walk away. We were then charged 12 euros each to enter the baths (we found this charge high for what was on offer). On entering the baths area there were no sun beds available so after paying a hefty entrance charge we had to sit on the grass. We then went to enter the baths and were told by a member of staff we must have a bathing hat on. We were not told of this when we paid to enter the facility. Bating hats available to buy at 3.50 euro EACH. We did not have enough cash on us! So we drove over an hour, spent further time trying to park, paid 24 euro to sit on the grass and not be able to go in the baths. Needless to say, we left after 40 minutes. We also noticed the sun beds that were there and occupied were covered in bird poo. Would definitely not recommend unless you like getting ripped off. We live in Spain and have a lot of visitors but would not take them here which is a shame as it is a unique product.
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