Hotel Vibra Marco Polo II

“It was ok once, but wouldnt revisit”

Marco Polo II really needs an english sign at the front asking people to go to Marco Polo I to check in. So many tourists (including us) wandering around looking for Reception not understanding what is going on! On our arrival we were downgraded to a budget twin room, even though we paid more for... more

Marco Polo II really needs an english sign at the front asking people to go to Marco Polo I to check in. So many tourists (including us) wandering around looking for Reception not understanding what is going on! On our arrival we were downgraded to a budget twin room, even though we paid more for a normal twin room with a balcony. No explanation or apology from the team during check in, i had to go back to bring this up with the team, along with the air con controller which was missing its batteries. Reception could not give us the room we booked, we had to stay in the budget room for our first night then move the next day…Good thing i requested for a nice room for my partner’s Birthday… The mini fridge was absolutely FILTHY. Yes the hotel is centrally located, but personally we would not stay here again. We have stayed in other vibra hotels, and standards there have been better. Top tips : - Stay on level 3, yes there are no lifts going to this floor but you wont here people constantly moving furniture and walking in high heels above you all night/morning. - Always close the bathroom door, the airer in the bathroom is literally a large hole that connects all the rooms and you will hear absolutely everything from the other rooms. I woke up at 7am thinking my partner was unwell, turns out i was hearing one of the neighbours puking her soul out for an hourbat least. It sounded like she was struggling right next to me! Security does walk and check the pool area, however they should be walking the floors as well, we had probably 5 minutes sleep during our first night. Impossible to rest, guests have zero respect towards eachother. Yes in a way we all go for the party scene in Ibiza but we all need some rest as well! You are not going to get that in this hotel! There are signs everywhere about the no drugs policy etc in the hotel, but its not in any way enforced. Breakfast was ok, it was nice to see soya milk as an option! Overall Reception was polite and helpful, but we would have expected them to be more upfront about the downgrade we ended up with. Nice plants in the garden. The bus station is 3 mins by walk, the nearest taxi rank is a minute by walk.

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“Great Location, Poor Staff”

Marco Polo is in a perfect location if you’re coming with friends, near to many shops, bars & restaurants and convenient to get taxis to the events. The pool area is great, fun, and the pool bar food & drinks are lovely and good value for money. However, the staff really let the place down. As we... more

Marco Polo is in a perfect location if you’re coming with friends, near to many shops, bars & restaurants and convenient to get taxis to the events. The pool area is great, fun, and the pool bar food & drinks are lovely and good value for money. However, the staff really let the place down. As we came to check in, the ladies at the check in desk just let us stand there waiting as they continued their conversation, they were so unhelpful as our room wasn’t ready & didn’t answer any questions in regards to when we can come back. I asked about paying for the later check out as I had a late flight back & she told me to come back the day before I leave. So I did that and the same woman was on reception and said she didn’t say that and there was no way I could have a late check out. She didn’t even check or apologise and basically called me a liar. Any time we came down to order taxis they’d simple just ignore you or tell you to walk to to the taxi rank. The taxi rank was about a 10/15 minute walk away so not too bad but not what you want when you’re dressed ready to go out! I come to Ibiza every year, some times twice a year & I have never had such a bad experience with staff. A huge shame because the hotel pool is good & location is perfect.

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