Hotel Riu Tikida Palmeraie - All Inclusive

“Fantastic hotel and staff.”

Amazing hotel, great amenities for adults and children. Fantastic choice of food with catering for all tastes. Staff can't do enough to help, rooms cleaned daily and towels changed. The only downside was poor WiFi in some areas if the hotel. Mobile phone charges are extortionate, if you're comin... more

Amazing hotel, great amenities for adults and children. Fantastic choice of food with catering for all tastes. Staff can't do enough to help, rooms cleaned daily and towels changed. The only downside was poor WiFi in some areas if the hotel. Mobile phone charges are extortionate, if you're coming from the UK. As Morocco is not in the EU, roaming data is not included. If you have a compatible phone, there are people selling EE/ Orange SIM cards with 20gb data for €20 just outside the airport l. They don't take cards so make sure you have cash

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“Amazing staff & beautiful grounds ”

Our experience here on a whole was good. The staff were very friendly. It was my son's 10th birthday whilst we were away, the cleaners did a special display on the bed for my son using his birthday cards too. The restaurant staff that evening were amazing, one in particular who's name I sadly can... more

Our experience here on a whole was good. The staff were very friendly. It was my son's 10th birthday whilst we were away, the cleaners did a special display on the bed for my son using his birthday cards too. The restaurant staff that evening were amazing, one in particular who's name I sadly can't remember made a real fuss of my son and continued to do so for the rest of our stay. My son had a cake which they put candles in and sang happy birthday, specifically decorated table and we had a bottle of fizz to enjoy too. The grounds are simply stunning, such a pleasure to walk around and admire the birds and plants, along with a couple of friendly cats. I did trip on our stay from some raised cobble things walking back to our room in the evening, I'm presuming this damage is from the earthquake last year. Sadly the weather wasn't on our side for some of our stay, we went in the outside pool once as it was freezing. Slot of the parasols were sadly broken, these could do with being replaced. Some of the sun loungers were broken too, but the ones that weren't were comfy, you can also get big cushions to put on them too. The inside pool was warm. My son spent a lot of time playing football with other children. There are games and cards In reception you can use when the weather is poor or when you're chilling in the evening. You can play tennis, ping pong, french bowls, volleyball and basketball in their designated areas which is great. We ended up using the pool towels you can use from the hotel in our room as the room towels were really thin and small. Also the shower was really weak, it took me half an hour just to wash my hair. Our safe in our room wasn't working when we arrived, but after I rang reception someone came to fix it promptly. We gave him a good laugh as I locked myself out of my room, luckily my stepdad was in the room next door and climbed over the balcony to let us back in. The curtains in the room would have been great if they fitted the windows properly, we had to use towel pegs to keep them shut, they were great at blocking out the light though. The shuttle service was really good and prompt, you book this via the app which is really easy to use. The food did get repetitive towards the end of our week stay but I think this is expected in an all inclusive hotel. Breakfasts for us were the best meals, although most of the bread tastes sweet. Alcoholic drinks really weren't for me sadly, not enough choice and the cocktails were watery. It would have been nice to have some prosecco as an option. Overall I think the staff and the grounds are what makes this hotel good.

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“Not As Nice As Previous Riu Property”

This resort is just acceptable. I'd stayed at a Riu property before in Mexico and enjoyed it, however this location was absolutely lacking. That said, before I get into what disappointed me, I do want to note that they realized on their own that this trip was for my birthday and on their own init... more

This resort is just acceptable. I'd stayed at a Riu property before in Mexico and enjoyed it, however this location was absolutely lacking. That said, before I get into what disappointed me, I do want to note that they realized on their own that this trip was for my birthday and on their own initiative they gave me a bottle of champagne and made a birthday cake for me. That was very thoughtful of them and I appreciate the staff going the extra mile in that regard. Overall the staff in general did a good job and were friendly, the problem mainly was with policies and facilities. The room was nice enough but it was incredibly annoying that they wanted me to pay 10 Euros to have a coffee/tea maker? Something like that should be standard in an all inclusive resort. Also the wifi barely worked in my room. I had work I needed to do and I did some of it in the lobby after spending about two hours one day trying to make it work in my room, and then realized I had wifi if I sat on the floor right in front of my door. I did call the front desk to ask if there was a problem with the wifi- first time they said they'd have someone look at it, the second time they said it was going to be fixed in a day or so- there weren't any changes though. I was also very frustrated by the pool. It seemed that guests were going out early to reserve chairs and people were claiming even completely empty chairs for themselves. The pool staff helped me the first time and the other times I was able to get out early enough, but I found that very obnoxious and that people saving chairs and not actually using them was allowed. I was also irritated that the first time I used my towel card I wasn't given it back. Thankfully someone helped me with that, but I was told that usually it would be 10 Euros to get a new one. If so, why would a staff member take it and then close the towel area so I couldn't get it back? The additional times I needed a towel I was at least given one without having to hand over the card when I explained what had happened. The food was mostly good, but a little repetitive. It was kind of disappointing that the specialty restaurants were just variations of the regular buffet food. I was also a little annoyed that they acted at least once that an early breakfast before I had to leave on a tour was a huge inconvenience. Don't offer that if it's not something manageable? I noticed others getting it too so I don't think I was asking for anything unreasonable. Overall this stay wasn't the worst and I do appreciate the recognition of my birthday. It was just frustrating in a lot of ways too and was disappointing considering my previous experience at a Riu property.

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