Best Western Plus Belize Biltmore Plaza

“Best hotelinBelize city”

Great hotel. The front desk and all staff are fantastic. We have stayed 5x at that hotel. Food, service, rooms, and the pool and gym are excellent. You can not find a better hotel.. try the gift shop excellent for those last-minute gifts. Date April 2024

“2024 Easter Week”

Ted Tejada and his team are very professional and courteous to our group. Special thank you to Kimberly who works as a server in the dining room area. Always had my coffee ready and willing to share a few minutes of her time talking to me, an giving us recommendation. I thank you Mr. TED TEJEDA.

“A good stay but a bit far from the center”

The hotel's rooms are located around the central part where the swimming pool and restaurant are located. When you come out of the hotel room, you are immediately outside in a beautiful and clean environment with lots of plants. Well-appointed rooms, excellent beds and good WiFi. An extensive (bu... more

The hotel's rooms are located around the central part where the swimming pool and restaurant are located. When you come out of the hotel room, you are immediately outside in a beautiful and clean environment with lots of plants. Well-appointed rooms, excellent beds and good WiFi. An extensive (but quite pricey for the country) breakfast buffet for 32 BZ$, about 15€. The hotel is located on the main road to Belize City, almost 5 km from the center, much too far to walk. Because the hotel shuttle we had ordered for the morning (for 20 BZ$) was unfortunately not available, we looked for a bus. The bus turned out to almost stop in front of the door! This bus took us to the center (bus station) for only 2 BZ$ per person, after which we could continue by bus to the Belize Zoo. Back to the hotel also went well (= bus to Belama). In summary, a location far outside the center, but with a handy bus line to the center, where you also come into contact with local people. What we didn’t like was our so-called connecting room. You pay the same as a regular room, but you have much less privacy. We could hear our neighbours talking through the connecting door, coughing and only going to sleep after their TV turned off. Hotels offer a connecting room as a service to guests who request it. Why doesn't the reception ask the other way around when you check in if you, as a guest, want to stay in a room with a connecting door? Finally, there are not many restaurants in the area, except (an good) "Sahara" across the street.

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“Poor Service but great property”

As the title says. Service and food and drink options were limited with many items not available. Management not really bothered when I raised this. Until I refused to pay the mandatory service charge. That sermed to get their sttention and resulted in an argument in the middle of the restuar... more

As the title says. Service and food and drink options were limited with many items not available. Management not really bothered when I raised this. Until I refused to pay the mandatory service charge. That sermed to get their sttention and resulted in an argument in the middle of the restuarant. Very unprofessional to be in that position in the first place and then to argue in public. Service charge was not paid but the whole experience left a bitter aftertaste. It is a very good property that has management that are complacent and just going through the motions. Needs an injection of new management. Noisy fridge in the room as well.

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