VOI Praia de Chaves Resort

“Beautiful Beachfront Hotel with Room for Improvement”

We have just returned from a 10-night stay at VOI Praia de Chaves. The location is absolutely fantastic — right on the beach and only around a five-minute drive from the airport, making transfers quick and convenient. The rooms could benefit from some modernisation; however, they were kept except… more

We have just returned from a 10-night stay at VOI Praia de Chaves. The location is absolutely fantastic — right on the beach and only around a five-minute drive from the airport, making transfers quick and convenient. The rooms could benefit from some modernisation; however, they were kept exceptionally clean throughout our stay, which is ultimately one of the most important factors. Housekeeping did an excellent job every day. The main pool was much larger than we had expected, and both pools were consistently well-maintained. Staff were regularly checking and cleaning the pool areas throughout the day, which was great to see. The buffet restaurant was probably the weakest aspect of the holiday for us. While the food was generally well-prepared, the selection became quite repetitive, particularly at dinner, with only minor variations from one evening to the next. Breakfast remained largely the same each day, although this was less of an issue. Unfortunately, there were also a significant number of flies around the dining area, often landing on guests and food while eating. One of the highlights of our stay was the entertainment team. From the very first day, my boyfriend joined in with the morning activities and games every day without fail. This helped him build a great rapport with a few members of the team, particularly Matteo and Christian, who consistently made him feel welcome, included, and valued throughout our holiday. Before booking, I hadn’t done extensive research into the hotel brand, and it quickly became apparent that VOI hotels primarily cater to an Italian market, due to being Italian owned. While most staff made a genuine effort to communicate in English, some understandably struggled due to the language barrier. On occasion, a few members of the entertainment team would walk past without acknowledging us, although this may simply have been due to limited English rather than any intentional lack of friendliness. As an Italian-owned hotel, the vast majority of guests were Italian, with a number of Portuguese visitors as well. As British tourists, we did sometimes feel that the hotel’s activities, entertainment, and overall atmosphere were geared more towards these guests. This isn’t necessarily a criticism, but it is worth noting for anyone from the UK considering booking, as the experience may feel less tailored to English-speaking visitors.

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“Location is amazing”

The location of the resort was beautiful, definitely 5 star for the location, the service was appalling, nothing for British people, no trips unless you're Italian, no mini fridge as advertised, no tea coffee making facilities as advertised, the 24 HR bar in a morning we had to get reception to fin… more

The location of the resort was beautiful, definitely 5 star for the location, the service was appalling, nothing for British people, no trips unless you're Italian, no mini fridge as advertised, no tea coffee making facilities as advertised, the 24 HR bar in a morning we had to get reception to find the staff because they were no where to be seen, beds and linen was ripped, cockroaches and ants in rooms, had to keep asking for loo roll and clean towels, food was amazing something for everyone, the resort itself was beautiful, entertainment was mostly for kids, the resort itself was stunning but the service not so good, no one sanitized their hands before food then touching food, not washing hands after toilet then touching food, staff should refuse entry if you don't sanitize hands before hand, made some great memories but unfortunately I won't be returning to this resort.

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