Novotel Medellín El Tesoro

“Great and safe location with easy access to the mall”

Amazing experience. We stayed here for 3 nights for the Bad Bunny concert in January. The location was in a safe area with security and staff around 24/7. The hotel is connected to the mall which has any shop you can think of along with a grocery store. Staff were so friendly and very attentive. Ve… more

Amazing experience. We stayed here for 3 nights for the Bad Bunny concert in January. The location was in a safe area with security and staff around 24/7. The hotel is connected to the mall which has any shop you can think of along with a grocery store. Staff were so friendly and very attentive. Very helpful to have a taxi area in the lobby to get a car quickly. We opted into the buffet in the morning and it was definitely worth it!! Great variety of food, fruits and drinks. Would recommend!

less

“Clean and beautiful Hotel”

I stayed here for 7 nights and am going to be 100% honest from my experience. First of all, the hotel staff were terrific, they bent over backwards to make our stay as pleasant as possible. Santiago, the front desk attendant was nice enough to give us an additional 2 hours to check out since our fl… more

I stayed here for 7 nights and am going to be 100% honest from my experience. First of all, the hotel staff were terrific, they bent over backwards to make our stay as pleasant as possible. Santiago, the front desk attendant was nice enough to give us an additional 2 hours to check out since our flight was 12am which I really appreciated. There was also another gentleman who's name I did not get, who kept bringing me cold water to drink when waiting for our UBER to arrive :) My room was a suite on the 13th floor with the most incredible view of any hotel I have ever stayed at (photos posted). I will never EVER forget that view. My room was clean, quiet and cool, just like I like it. Housekeeping staff were very nice and attentive. The Hotel WIFI was perfect, and the hallways smelled very nice - an indication to me of a very clean hotel! I used the gym once and it was ok. This hotel is directly connected to a HUGE shopping mall (El Tesoro Mall) which was ultra convenient, especially on departure day as I had many hours to kill before my midnight flight. There were rumors of a supermarket in the mall, however, I walked for an hour and never found it. That is how big this mall is! The rooftop heated pool was amazing despite the (ugly) pool of standing water that everyone had to cross to get on the deck, but oh the view... Also, there was no food or drink service at the pool that we could see which was strange. We had buffet breakfast 2 days which wasn't good (eggs were ice cold, no bacon, chicharron tough as leather, and oatmeal was like water) for around 80000 COP ($20 US) PP. The food in the rooftop restaurant not good either (steak was way undercooked and so salty we drank water for hours after). We felt all of the food was over-priced and wound up dining elsewhere most of the time. The hotel location is in El Poblado, very crowded, very busy, very safe, however, it started to get annoying to go anywhere because you could only go by UBER or taxi, there is no way to just walk out into the street. Trying to get in and out was slow moving and filled with traffic at times as well, through no fault of the hotel. I got the sense that this hotel, albeit beautiful and clean, was designed mostly for business travelers. Overall, the good definitely outweighs the bad here. This is a beautiful and clean hotel which I would definitely recommend to anyone who would ask my opinion if they should stay there.

less

“awesome experience”

Superb attention to detail and all staff were very attentive despite maximum occupancy.A special shout out to Daniel Consuegra and Santiago Grajales who went above and beyond to make my stay as comfortable as possible.

“Great Hotel but the Key Card Was a Problem”

Very good hotel with a beautiful view. I stayed on the 12th floor and it was super comfortable. It’s the 4th time I’ve stayed here and almost everything was great. The only issue was that I had to go to the front desk more than 8 times to get my key card reactivated, since it’s eco-friendly or recy… more

Very good hotel with a beautiful view. I stayed on the 12th floor and it was super comfortable. It’s the 4th time I’ve stayed here and almost everything was great. The only issue was that I had to go to the front desk more than 8 times to get my key card reactivated, since it’s eco-friendly or recyclable, it kept getting deactivated — sometimes more than twice a day during my 4-night stay. They should really look into this because it’s not convenient for guests, especially considering how much we’re paying, and none of the front desk staff offered a real solution. Other than that, everything was very good.

less