Los Suenos Marriott Ocean & Golf Resort

“Nice place”

We stayed here one night to break up the drive to our destination to the week. It was great for that, not sure we would want to stay more than a few days here. The pools were really nice and the little cafe off the lobby had delicious breakfast. Very friendly staff.

“Underwhelmed”

Underwhelming for the price point. Check-in was listed as 3 PM but wasn’t permitted until 4 PM. The staff knew we were waiting to check-in and made no effort to let us know it was ready while we lingered around so we could change— we needed to wait until precisely 4 PM and wait in line again while … more

Underwhelming for the price point. Check-in was listed as 3 PM but wasn’t permitted until 4 PM. The staff knew we were waiting to check-in and made no effort to let us know it was ready while we lingered around so we could change— we needed to wait until precisely 4 PM and wait in line again while another family who just arrived was ushered to be helped in front of us. The staff made no effort to explain where anything was or what was available to do in Spanish or in English and instead solely referred to the app which intermittently worked even with phone service. The room didn’t have the hammock that it said it had— the plaque for it was there but it was missing. At dinner we ordered guacamole which took ages to be made and delivered. The pools were nice. I wouldn’t choose to stay here again.

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“Great on the surface but look elsewhere”

We travel a lot and stay at many types of places, generally happily. I rarely write reviews but I am surprised that our impression of this resort did not match the reviews here so I thought I’d chime in. This resort looks great on its surface. The lobby and pool area are beautiful. That said, the… more

We travel a lot and stay at many types of places, generally happily. I rarely write reviews but I am surprised that our impression of this resort did not match the reviews here so I thought I’d chime in. This resort looks great on its surface. The lobby and pool area are beautiful. That said, the total lack of beach use and a pervasive sewage smell made the resort super unappealing. While this property is sold as a beachfront resort and is technically on the water, not one person sat on or used the beach/swam in the ocean while we were there? Why? For starters, the resort is set far back from the beach. To get there you walk through the pool area and past a few t-shirt vendors. Then you get to a large rocky area that you need to walk through. Closer to the water there aren’t rocks but the sand is a very dark color and is very fine so it is basically like walking in mud. Additionally, THE ONLY amenity the resort has on the beach is a small row of warm out beach chairs, at least fifty yards from the water. No umbrellas. No employees. No bathrooms. No water sports equipment. No food or beverage service. Nothing. It’s totally deserted. Do not expect to sit on the beach or swim in the ocean here. You can take a walk down the waters edge at best. Equally as troubling, the resort is clearly having a sewage issue. The lower level of the property houses a restaurant, hotel rooms, and shared bathrooms. In many locations there is a strong sewage smell, similar to that of a well-used portapotty. This smell is also so strong in the pool bathrooms, they are unusable. Most problematic, this smell was very strong in part of our room. We decided not to switch rooms because we only stopped over and were there for two short nights. But, when I checked out I let the front desk know about the stench and the employee said, “I am sorry to hear that. Would you like a print out of your bill?” Totally unacceptable. So, while the building and pool area are beautiful and the food and drinks are fabulous, I would never stay here again. As an aside, we came to Los Suenos from the Westin Reserva Conchal which was phenomenal in every way. Stay there!

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