Paradisus Punta Cana

“Incredible”

The resort is gorgeous and the service is exceptional. We were in the junior executive suites with a swimming pool and a bar. Blue Agave is an amazing restaurant with great food and even better service. Antonio, our concierge, by far exceeded our expectations. He made sure every little detail was c… more

The resort is gorgeous and the service is exceptional. We were in the junior executive suites with a swimming pool and a bar. Blue Agave is an amazing restaurant with great food and even better service. Antonio, our concierge, by far exceeded our expectations. He made sure every little detail was covered and that we were happy all the time. His customer service is unmatched.

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“Front desk team needs an upgrade!”

I booked this trip with my daughter for a quick getaway and booked a junior swim up suite for 4 nights through Expedia. Words cannot describe how frustrated I am with our experience. We took the first flight out of our hometown airport hoping to spend the entire first afternoon in the sun. That did… more

I booked this trip with my daughter for a quick getaway and booked a junior swim up suite for 4 nights through Expedia. Words cannot describe how frustrated I am with our experience. We took the first flight out of our hometown airport hoping to spend the entire first afternoon in the sun. That did not happen because our room was supposed to be ready no later than 3pm the day of check in. We got the run around after I refused to take two twin beds that we were being offered by the front desk so I feel like I was “black listed” by the front desk team as a result. It took hours to get our room despite having a butler (whom was not able to effectively execute on any request I had for her). It wasn’t until a concierge manager noticed us waiting in the lobby and commented how long we were waiting did we get our room. He took matters into his own hands and personally walked us to our room and I was so grateful. He apologized for the room check in issues but I got no real explanation as to what happened. As an Expedia member I was told early check in would be an option- again didn’t happen for us. My room wasn’t cleaned for two days and I was told it was as because I didn’t ask for it to be cleaned by pushing the button near the front door. Had my check in experience been handled properly I would have known this button needed to be switched on. The front desk team continued to be an issue during my entire trip. I asked for change multiple times at various points during my trip (small amounts breaking a $20 or $40) and I was told no change was available only to watch another hotel guest ask for the same thing right after me and be given change. I then asked the front desk if the hotel had an ATM machine and was told by a female agent that it was broken and she advised me to ask the bellhop about a local ATM in town. I let her know I was annoyed by this response and found the ATM myself which was fully functional. (Insert eye roll) If you’re traveling to this hotel, my advice is to be cautious about any complaints that you vocalize or you will run the risk of being completely blacklisted during your trip. It was extremely difficult to get dinner reservations at the à la carte restaurants and our butler never once helped with any of them. I even emailed the hotel in advance as part of my pre-arrival form asking for help booking à la carte restaurants. I was not given a response at the time. Overall, the food was one of the best at any inclusive I’ve ever been to and the bartenders and other service professionals were extremely professional and accommodating. Nightly performances weee very nice. I do not recommend using a butler they are not helpful whatsoever. I can’t say that I would go back to this hotel, which is disappointing because it has a great location is extremely clean and again the food is top-tier. I just can’t get over the crappy service we received by the front desk team!

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“Disappointed”

Disappointed, I went there to celebrate my grandma’s 90 birthday and they didn’t care. My room wasn’t ready Customer service is bad it felt like they only care about the people with membership.