Serenity Alma Resort

“Wonderful stay at Serenity Alma Hotel – highly recommended!”

I had a wonderful stay at Serenity Alma Hotel in Hurghada with my girlfriend and her family. Overall, we were very impressed with the hotel and had a really enjoyable holiday. The location was great and made it easy to enjoy everything the hotel and surrounding area had to offer. The atmosphere wa… more

I had a wonderful stay at Serenity Alma Hotel in Hurghada with my girlfriend and her family. Overall, we were very impressed with the hotel and had a really enjoyable holiday. The location was great and made it easy to enjoy everything the hotel and surrounding area had to offer. The atmosphere was one of our favorite things about the hotel — it was welcoming, relaxing and enjoyable throughout our stay. Our room was comfortable, clean and well maintained, which made our stay even more pleasant. We also felt that the hotel offered very good value for money, especially considering the facilities and services available. Cleanliness was also very good. The hotel and common areas were well looked after, and we always felt comfortable. The noise level was generally pleasant, so we could enjoy both the lively atmosphere and relaxing moments. The service was friendly and helpful, and the staff made us feel welcome. The hotel also had good amenities and facilities, which gave us plenty of opportunities to relax and enjoy our time there. The animation team was a nice extra during our stay. Sami Khaled was particularly funny, entertaining and friendly, and his positive energy made the activities even more enjoyable. Overall, we had a fantastic experience at Serenity Alma Hotel and created some great memories with my girlfriend and her family. We would definitely recommend this hotel and would be happy to come back again! ☀️🌴

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“Great hotel - shame about the atmosphere”

Stayed here recently for 14 nights. My first impression - fab looking hotel, very clean and greeted with a drink on arrival. Felt almost VIP. We had a 2 bedroom family room. Plenty of space and clean. Free safe to use, which was handy. Our cleaner Kareem was very pleasant and friendly. He always … more

Stayed here recently for 14 nights. My first impression - fab looking hotel, very clean and greeted with a drink on arrival. Felt almost VIP. We had a 2 bedroom family room. Plenty of space and clean. Free safe to use, which was handy. Our cleaner Kareem was very pleasant and friendly. He always cleaned our room everyday. The air con worked fine for us. The only complaint is that the plug didn't work great in the sink - but that is a very minor issue. There were free toiletries and coffee making facilities. We had towel cards to change our pool towels everyday. No problem with getting a sunbed so no major rush in the morning, which made the holiday relaxing. Lifeguards are hands on and friendly. There were lots of pools to choose from which meant none felt over crowded. Having more than 1 snack bar was great and one was always close by where ever pool we sat by. Plenty of shops on site and including the sister hotel. Lots of activities during the day but it was too hot to participate so we mainly had pool days. We had a few outings out to explore. Generally speaking 95% of the staff are very professional and do their job very well. I was told that tipping was normal in Egypt. So of course we did lots of tipping. Buffet restaurant we tipped every meal. I did find once you tipped they rarely came back to ask if you wanted another one (not all but most). It was nice to have my drink brought to me, but towards the end I got them myself as they all work so hard and im more than capable. There was a super grumpy bar man who did not make you feel welcome. He rotated between the lobby and snack bar. I even walked to the other snack bar as I couldn't stand how rude he was. The groundsmen worked very hard. Working in these temperatures was uncomfortable for me to watch. To learn they cannot have drink breaks broke my heart. When I offered them some water - they drunk it so fast - they were obviously so thirsty. There was an elderly gentleman gardener who looks like he should be retired - he reminded me of my Grandad. I couldnt let him go without a drink. Poor bugger. The sales people (who i know are not part of the hotel) are RELENTLESS and I mean I couldn't have a conversation with my own family without being interrupted every 2 minutes. Some turned bitterly cold when told no. Even one "man" was verbally abusive towards me. I was on my own at the time as my husband went on a trip with my son so he must have thought he could get away with it! Another thing i found is that women are treated like second class citizens - the amount of times I was ignored but men were served before me...wow. Anyway, we were offered VIP bands for the altercation with the awful sales "man". It was a nice gesture but by then I was ready to go home. My kids bought snacks from the shop without price tags and were ripped off. I didnt send them again and it didnt happen again as me or my husband got them ourselves. 1 shop owner made very INAPPROPRIATE comments towards my TWO year old daughter. Something you would be arrested for in the UK. Made me sick to my stomach. Sim sim was the only lovely sales man who still had a little conversation with you after a trip. He respects the guests even if they say no. Great customer service unlike others. Captain Abdo - lovely man - wanted to adopt him ❤️. The fairground rides were a good addition to the hotel. I think it only being free for 1 hour every night was a negative though. This is the first hotel where ive spent more time talking to the workers rather than other hotel guests 😂 I could go on and on. Overall - The hotel grounds are lovely. Although the tennis courts could do with some TLC ASAP... Food is edible and we never went hungry. Plenty of trips to take etc. What spoilt it for me was how I was treated by staff and constantly being hassled. Had I known about the do not disturb sign at the beginning - maybe my experience would have been different? I have found some people not being very genuine and are so rude if you do not buy with them. I think if you're a man / boy then you will have no trouble.

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“Wrecked in the last 24 hours by poor management.”

A wonderful holiday overshadowed by the final 24 hours This is a difficult review to write because, until the last 24 hours of our stay, we were genuinely having a fantastic family holiday. There is so much to praise about Serenity Alma Heights. The food was varied, fresh and catered well for all o… more

A wonderful holiday overshadowed by the final 24 hours This is a difficult review to write because, until the last 24 hours of our stay, we were genuinely having a fantastic family holiday. There is so much to praise about Serenity Alma Heights. The food was varied, fresh and catered well for all of us. The swimming pools were excellent, with plenty of space and fantastic slides that our children absolutely loved. The theme park was another great addition and provided some memorable evenings. Most of the staff we encountered throughout our holiday were friendly, welcoming and worked incredibly hard. We always left small tips because their service deserved recognition. Unfortunately, everything changed during the final day. Earlier in our stay, we reported on two separate occasions that our room door was damaged and did not feel secure. Despite reporting this, nothing was done to properly repair it. We were left feeling so unsafe that we used a chair and our suitcase to help block the door each night. We also reported broken floor tiles, which were never addressed. Then, on our final day, we were accused of damaging a weighing scale in our room and told we would have to pay $150 USD to replace it. We categorically denied causing any damage and explained that the scale was already not working when we arrived. The explanation given was that housekeeping checks these items, therefore it must have been working before our stay. However, no evidence was produced showing the scale had actually been tested before our arrival—only an assumption that we were responsible. The way the situation was handled caused us considerable distress. Travelling with children and knowing our airport transfer was due in the following early evening, the tone of the discussions left me genuinely worried about whether we would encounter problems checking out and making our transfer. Whether that was the hotel's intention or not, that is how the situation made us feel, and no family should spend the last night of their holiday worrying about getting home. To acknowledge the upset, management apologised and kindly offered us a complimentary spa treatment, which we declined because by that stage we simply wanted to be left alone. They also waived a room charge of approximately €20, which was appreciated, but unfortunately the damage to our holiday experience had already been done. Those gestures did not undo the anxiety and disappointment caused during the final 24 hours. I fully expect management may respond by saying they have hundreds of rooms, thousands of satisfied guests each year, and that this was an isolated incident. That may well be true. However, every guest deserves to feel safe in their room, have reported maintenance issues dealt with promptly, and not be held responsible for damage without clear evidence. A large resort should be judged not only by how it treats the majority of guests when everything goes well, but by how it handles the occasions when things go wrong. Because of how our holiday ended, I have sought compensation through our travel operator for the distress and disappointment caused during the final 24 hours. That is something I never imagined I would have to do after what had otherwise been a wonderful family holiday. It is genuinely disappointing because this review could so easily have been five stars. Instead, the lasting memories are of an insecure room that was never repaired, an allegation we firmly dispute, and leaving the resort feeling anxious rather than relaxed. I sincerely hope Serenity Alma Heights learns from this experience, because the resort has so much potential. A holiday should be remembered for the happy memories made with family—not for the way it ended.

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