El Karma Aqua Beach Resort

“A 4-Star Hotel with 5-Star Service”

We have had the most incredible family holiday, and I honestly cannot thank everyone at the hotel enough for making it so special. From the moment we arrived until the moment we left, every single member of staff made us feel genuinely welcome. Before we even arrived, our Suninternational represen… more

We have had the most incredible family holiday, and I honestly cannot thank everyone at the hotel enough for making it so special. From the moment we arrived until the moment we left, every single member of staff made us feel genuinely welcome. Before we even arrived, our Suninternational representative, Mohammed Alkady, contacted the Executive Head Chef to explain that I have coeliac disease. From that moment on, I knew I was in safe hands. Chef Henny was simply outstanding. Every morning at breakfast and every evening at dinner, he came to find me personally, talked me through what was available and prepared a separate meal just for me. As someone with coeliac disease, eating abroad is usually the most stressful part of a holiday, but Chef Henny completely took that worry away. Nothing was ever too much trouble. He even prepared packed lunches for me on the days we went on excursions so I could enjoy the trips without worrying about finding safe food. That level of care is something I have never experienced before, and it honestly made our holiday. There was also another chef in the breakfast restaurant who cooked my omelettes fresh every morning using separate equipment to avoid any cross-contamination. Unfortunately, I didn't catch his name, but he absolutely deserves recognition for the care and attention he showed every single morning. The food throughout the hotel was fantastic, with so much choice and excellent quality. Knowing I could eat safely meant I was able to completely relax and enjoy our holiday. Although the activity pool looked like great fun with fantastic entertainment throughout the day, we chose to spend most of our time by the second pool because we wanted a quieter, more relaxing atmosphere. That was made even better by Yousef at the second pool bar. He was absolutely brilliant. He always made sure we had music to enjoy, kept us hydrated without us even having to ask and constantly checked that we were happy. He genuinely went above and beyond his role and made every day by the pool even more enjoyable. The lifeguards were fantastic too. They loved joining in with the banter, especially teasing us about our English accents, which gave us all a good laugh. At the same time, they never once took their eyes off the pool. Their professionalism was clear to see, and during our stay we even witnessed one of them rescue a father and son from the water. It was reassuring to know such a dedicated team was always watching. In the Terrace Bar, Tamer quickly became one of our favourite members of staff. He was always laughing with us and loved winding my husband up, which became part of our evening entertainment. It felt like chatting with friends rather than staff, and those little moments made our holiday even more memorable. We also have to mention Alix and his team at the Vitamin Bar. They were always so friendly and welcoming, serving delicious fresh juices with a smile every single day. They were a pleasure to chat to and really added to our holiday experience. To be honest, every single person we met was incredible. The waiters, bar staff, housekeeping, cleaners, lifeguards, gardeners and every other member of the team worked so hard and always greeted us with a smile and a cheerful "Good morning." Their friendliness never felt forced—they genuinely cared that everyone was having an amazing holiday. It is very rare to stay somewhere where every single member of staff leaves such a lasting impression, but that's exactly what happened here. We did have one small issue when we arrived as one of the beds was missing from our room. However, it was resolved within the hour without any fuss. As an apology, the hotel kindly offered us a complimentary late check-out before our late evening flight home, which made such a difference and was a thoughtful gesture that we really appreciated. A special mention also has to go to our Suninternational representative, Mohammed Alkady. He was absolutely brilliant throughout our stay, always available to answer questions, recommend places to visit and explain exactly what we needed for our trips. Nothing was ever too much trouble, and his advice helped us make the most of our holiday. We booked both the Sahara Park excursion and the All in One boat trip through him, and both were fantastic experiences. The Sahara Park trip was unforgettable. We knew the desert would be hot, but nothing prepares you for just how intense the heat is! The quad bikes and dune buggies were incredible fun, and although the camel ride was a little scary, it was definitely something we'll always remember. The All in One boat trip was equally amazing. The crew made the whole day so enjoyable, from the banana boat rides and snorkelling to visiting the stunning Orange Bay with its crystal-clear water and white sandy beaches. It was one of the highlights of our holiday. Thank you to every single member of staff for making our holiday so special. The service, hospitality, kindness and genuine care we experienced were second to none. We arrived as guests and left feeling like family. We will treasure the memories we've made here and will absolutely be returning. If you're considering booking this hotel, don't hesitate. This is a wonderful 4-star hotel that delivers service far beyond what we expected. It was the people who made this holiday unforgettable, and we cannot wait to come back.

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