Pickalbatros Jungle Aqua Park

“Pure Magic for Families”

### 🌟🌟🌟🌟🌟 Pure Magic for Families – An Unforgettable Stay at PickAlbatros Neverland Resort! We recently returned from a family vacation at PickAlbatros Neverland, and to say we were happy is an understatement—it was hands down one of the best family trips we have ever had! From the moment we arrive… more

### 🌟🌟🌟🌟🌟 Pure Magic for Families – An Unforgettable Stay at PickAlbatros Neverland Resort! We recently returned from a family vacation at PickAlbatros Neverland, and to say we were happy is an understatement—it was hands down one of the best family trips we have ever had! From the moment we arrived until the second we left, everything was absolutely perfect. Here is why this resort deserves the highest praise possible: **1. The Ultimate Aqua Park & Entertainment (10/10)** If you have children (or if you are just a kid at heart), this place is paradise. The water park is massive, incredibly clean, and packed with slides and pools for every single age group. There was never a dull moment. The absolute highlight of our evenings was the Neverland Night Show. The production value, the music, the lights, and the talent of the performers were spectacular. It felt like watching a world-class theater production right inside the resort. **2. Outstanding Service & Hospitality** The staff here truly understand what hospitality means. Every single team member we encountered—from the front desk and guest relations to the life guards and restaurant staff—went above and beyond with a genuine smile. They made us feel so welcome and took such great care of our family. **3. Fantastic Dining Options** With so many different restaurants and cuisines to choose from, every meal was an adventure. The food was always fresh, beautifully presented, and delicious, catering perfectly to both adults and picky eaters. The variety ensured that we looked forward to breakfast, lunch, and dinner every single day. **4. Spotless, Beautiful, and Comfortable Accommodations** The rooms are spacious, modern, and perfectly designed for families. Most importantly, the cleanliness of the entire resort is immaculate. Housekeeping did an amazing job every day, ensuring we returned to a fresh, comfortable oasis after a long day of fun. **Final Verdict:** PickAlbatros Neverland isn't just a hotel; it’s a factory for happy family memories. The atmosphere is vibrant, safe, and full of joy. We left with full hearts, big smiles, and a promise to ourselves that we will definitely be coming back. Thank you to the entire Neverland team for making our stay so incredibly special! **Highly, highly recommended!**

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“Great Holiday..”

Second time I have been back here in 8 months. Family of 5 with three kids under 4. First night we arrived it was late into the evening and we were offered food at the Alfredo restaurant which does a late dinner after 10pm. We originally booked a family room but was upgraded to a duplex room on… more

Second time I have been back here in 8 months. Family of 5 with three kids under 4. First night we arrived it was late into the evening and we were offered food at the Alfredo restaurant which does a late dinner after 10pm. We originally booked a family room but was upgraded to a duplex room on the newer part of the hotel that we watched being built when we was here in December. The room was luxury and was over two floors, we have three kids under 4 so the staircase wasn’t ideal so we asked to move into the original room. The mall is about a 15 minute walk from the hotel where there are several restaurants and a loads of shops to stop up your snacks. There is a kids arcade there as well with soft play which entertained the boys for hours. There’s plenty for kids to do, the slides are brilliant (bit to big for my boys but I knew that anyways) and the kids club was amazing and the staff who worked there were very tentative to mu children. Room - the room was great and had a poolside entrance which we used in the afternoons. The drink man still comes round these small pools and was always leaving me drinks as soon as he knew we was in. Staff - big shout out to Kamel Ahmed who was the lifeguard at the kids pool by the wave pool areas. My brother Said Mohammed who was the waiter around the kids pool by the wave pool area. He recognised as soon as we turned up and embraced my family and me. Ahmed yehia- he was a waiter around the family room pools and worked at the Italian restaurant. All of the staff were brilliant but these three stood out. People - there were a small minority of people this time around were a bit rude and I think that may have been because of the dates. Couple of bits I need to mention… there was a toilet by the kids pool.. it’s been knocked down and they’ve built flowers there instead so the walk for the toilet is a mission. Please rebuild the toilet there lol. VR arcade - There is space for more games, can you please put some in suitable for toddlers or younger to play. Would I go again.. definitely.

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“We Returned for Special Family Celebrations – Sadly, We Won’t Be Back”

Our recent stay at Pickalbatros Jungle Neverland was our second visit to this hotel. We have also stayed at Pickalbatros Aqua Blu and Pickalbatros Aquapark in Sharm El Sheikh. Our first visit to Jungle Neverland was in 2023, and we had such wonderful memories that we decided to return this year to… more

Our recent stay at Pickalbatros Jungle Neverland was our second visit to this hotel. We have also stayed at Pickalbatros Aqua Blu and Pickalbatros Aquapark in Sharm El Sheikh. Our first visit to Jungle Neverland was in 2023, and we had such wonderful memories that we decided to return this year to celebrate several special occasions: my 37th birthday, my son's 8th birthday, my mother's 60th birthday, and we also travelled with my cousin, who had a separate room. It was a big family trip that we had been looking forward to for a long time. --- Unfortunately, from the moment we arrived, our experience was disappointing. The reception staff treated arriving guests like they were part of a production line rather than valued customers. We did not feel welcomed at all. After a five-hour flight from the UK, arriving around 10:00 PM, we were tired and hungry. There was a long queue at reception, and we were asked to sit and wait, which was understandable. However, no drinks or refreshments were offered while we waited. It took around 45 minutes to receive our wristbands and room cards, and then we had to wait another 20 minutes for transport to our room. --- When we finally arrived, I immediately realised that the room was not what I had booked. Before even entering, I wanted to return to reception. The staff member who brought us there told us that the hotel was fully booked and that we might be moved the next day. The next day was my birthday, and I did not want to spend even one night in the wrong room and then move again. The standard room we were taken to was small, old, and located on the first floor, which we did not want. The flooring looked very outdated, and overall, the room was not acceptable for us. I called reception and had my call transferred three times. I remained calm and explained that this was not the room I had paid for. The staff member on the phone was rude and insisted that I had booked a standard room, which was simply not true. I had my booking confirmation open on my phone, and it clearly stated: "Bungalow with balcony or terrace and separated by sliding door." Eventually, he asked me to wait five minutes. He called back and informed me that another room was available and that someone was coming to collect us. We were moved to room 2123, which was excellent. This left us wondering why this could not have been arranged from the beginning. Our holiday started with unnecessary stress and disappointment. --- Another unpleasant situation happened on 16 June, during my son's 8th birthday dinner at the Mediterranean Restaurant, where we had reserved a table for 8:00 PM. Everything was fine until my six-year-old daughter waited patiently in line for pasta for around 15 minutes, just like everyone else. When it was finally her turn, the staff member serving the pasta skipped her and served three plates to another family who had joined the queue behind her. I witnessed the entire situation and told the staff member that her behaviour was unfair and unkind. She ignored me and gave a very dismissive apology. Fortunately, a member of Guest Relations and a manager saw what happened. They reacted immediately, apologised properly, and spoke to the staff member involved. We appreciated their quick response, but it was still upsetting, especially as it happened at the start of my son's birthday celebration. --- During our stay, we felt that some guests were treated differently from others. In several situations, guests who appeared to be local or from the region were allowed to skip queues for food, lifts, and attractions without any intervention from staff. This created a feeling of unequal treatment and was particularly upsetting during the incident at the pasta station, where my daughter was ignored despite waiting patiently in line. We understand that cultural differences exist, but all guests should be treated fairly and equally, regardless of their nationality or background. Unfortunately, the inconsistent enforcement of rules gave us the impression of preferential treatment, which negatively affected our overall experience. --- The hotel is clearly expanding and developing, but we are not convinced these changes are for the better. Compared to our first stay three years ago, one major disappointment was the lack of sun loungers around the water park. They have been replaced with uncomfortable chairs that are not suitable for relaxing. Previously, loungers were available in several areas, but now there are far fewer. --- The reception staff were consistently unfriendly and lacked basic customer service skills. Simple words such as "please," "thank you," or "sorry" seemed to be missing. Guests were rarely greeted with a smile, and staff often appeared more interested in talking to each other than helping visitors. Another disappointing change was the minibar. During our previous stay, if we asked for soft drinks like Coca-Cola, housekeeping would happily provide them. This time, even after asking, we were told it was not possible. --- The cocktails were of average quality, but this is quite common in many resorts in Egypt. The bottled beer was much better than the canned version. The food, however, was excellent. There was a huge variety, and we always found something delicious to eat. We genuinely do not understand complaints about the food because the selection was impressive. --- There is one very important safety issue that needs urgent attention. Our son accidentally got locked inside the toilet near the large Cobra slide, and two days later, our daughter became trapped in a toilet at the Mediterranean Restaurant. This is a family hotel designed mainly for children, so toilet locks should be simple and safe for children to use. This happened twice during one holiday, which is completely unacceptable. --- Sadly, after the way we were treated upon arrival and the overall attitude of the reception staff throughout our stay, we have decided that we will not return. Instead of trying another Pickalbatros hotel, we will be looking at other hotel groups such as Titanic or Jaz for our future holidays. We had originally planned to visit Pickalbatros Aqua Blu in Hurghada next time, but after this experience, we have changed our minds.

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