Description
Facilities: Guests have a choice of 551 rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests receive a welcome drink upon arrival. Amenities include a cash machine. Wireless internet access (no extra charge) is provided in public areas. Everyday necessities can be purchased at the supermarket. Additional facilitie… more
Meals: Various dining options are available, including a café and a lobby bar. Guests can dine in a cosy atmosphere at the restaurant (non-smoking and à la carte). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include all-inclusive and all-inclusive special.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Dartboard
- Disco / DJ
- Entertainment
- Games room
- Pool table
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Parking
- Security-controlled parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Café
- Car rental
- Cash machine at the hotel
- Cloakroom facilities
- Conference centre
- Currency exchange
- Doctor
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Iron
- Lazy river pool
- Luggage storage
- Medical service
- Meeting room
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Shared pool
- Sun terrace
- Terrace
- Trouser press
- Wake-up call service
- Water slide
- Children
- Childcare
- Children´s entertainment
- Cot
- Game area
- Kids' playground
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Beach bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Kids buffet
- Menu for diabetics (on request)
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Mini golf
- Snorkelling
- Table tennis
- Tennis court
- Water park
- Accessibility
- Entrance with ramp
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 5330 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its wealth of amenities
Showing 5 featured reviews out of 5330 TripAdvisor reviews
L
lh922018
Leeds, United Kingdom
04/05/2026
“Serenity Alma - April 2026”
Great hotel overall. Nice clean room with garden view, any issues sorted almost immediately. Plenty of activities for our child to enjoy at the resort including the aqua park. A lovely location and nice and quiet. Entertainment team at resort were great and especially Adela who made our holiday ext… more
G
G8861GBalexandrah
04/05/2026
“Lovely towel art”
Had a really good time at Serenity Alma Heights. The rooms were very spacious, clean, and had incredibly comfortable beds, which made it easy to relax and unwind. The food was amazing, with a great variety of options and different cuisines to choose from each day, so there was always something new… more
P
Phillip W
02/05/2026
“Best hotel”
This hotel is just amazing, me my partner and kids came back for are second visit, we were looked after from start to finish. The food is lovely the staff are amazing they would do anything for you. The animation team especially Adela shes a lovely person my youngest daughter loved her. They had ev… more
E
Emma C
30/04/2026
“Amazing holiday 2026”
Amazing holiday once again, everything about this hotel is just outstanding from the rooms,food,staff, fair ground and waterpark. Amazing animation team especially Adela and mustafa very lovely people. Booking again for the 3rd time next year.
L
Laura B
04/05/2026
“Nice hotel & stuff”
The hotel was really nice and had a great overall atmosphere. The resort itself was well-designed and offered a cool and enjoyable setting. The entertainment and animation team did a fantastic job—they were fun, engaging, and added a lot to the experience. The staff were friendly and welcoming, wh… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 13 reviews
Service: 10
Cleanliness: 10
Room: 9
Facilities: 9
Location: 8
Breakfast: 10
Lunch/Dinner: 9
Quality/Price: 9
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