Hôtel Burdigala By Inwood Hotels

“Octavio and Hotel Burdigala”

We were 3 couples traveling from Miami and we chose the hotel thru Amex FHR and it was an amazing stay. Room dining and venue was wonderful. What made our stay even more gracious was the help and thoughtfulness of Octavio its amazing concierge. All thru out our stay and even before he was a wonde… more

We were 3 couples traveling from Miami and we chose the hotel thru Amex FHR and it was an amazing stay. Room dining and venue was wonderful. What made our stay even more gracious was the help and thoughtfulness of Octavio its amazing concierge. All thru out our stay and even before he was a wonderful help and so pleasant to work with, nothing was too much. As we said goodbye at checkout little did we know we would need his services again in a dire situación. On November 29th all A320 planes were grounded due to mechanical issues and we could ourselves, 6 passengers stranded at the Bordeaux airport not knowing how to continue on our vacation to Spain. I franticly made a plea call to Octavio and he was on the phoebe with me for more than an hour helping book our alternative flight out of Bordeaux. Anxiety frustration and stress all together had taken over and our planned vacation was about ruined without Octavio’s kind help. Thank you from all of us to you. We enjoyed the rest of the journey and are now back home with fond memories/ Hotel Burdigala must be very lucky to have great employees like the crew in Bordeaux. Warm hello from Miami to you all.

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“Very comfortable , quiet and not too far a walk from old city.”

The amenities were very good, clean and comfortable - no complaints. We just had to wait at the lobby for our room for about half an hour as it was still being cleaned, otherwise I would give this hotel a 5.

“Fine hotel, spoiled by a random fault. No fault of hotel.”

My title of 4 1/2 out of 5 says it all. Helpful friendly staff, spotlessly clean hotel, in a reasonable location on edge of old town and 5 min walk from the airport tram into Meriadeck; however we paid normal 5* city break hotel prices in Europe, for an executive room, which for a 5* hotel just see… more

My title of 4 1/2 out of 5 says it all. Helpful friendly staff, spotlessly clean hotel, in a reasonable location on edge of old town and 5 min walk from the airport tram into Meriadeck; however we paid normal 5* city break hotel prices in Europe, for an executive room, which for a 5* hotel just seemed like a standard room to me, both in terms of space and furnishings, all fine but nothing special. I honestly would have thought this to be a superior room in a lower category of hotel and if pushed to evaluate (not that I am a hotel inspector, but I have stayed in enough to know), that the not overly complex lighting system suffered a fault whilst staying. Unfortunately, it occurred after my wife had gone o sleep (on our second evening). I spent more than an hour undertaking identical tasks to the previous evening to turn off lights, which had worked perfectly, so this can't be blamed on "operator error". Even removing the room key several times, opening and closing the front door several times (in case of an access switch being located within) did not prevent all the ambient lighting (which is actually bright and not dimmable) from turning off. I wouldn't contact reception or have someone enter the room to assist, as my wife was asleep (on top of the bed without clothing), so I attempted to cover all the led strip lights with clothing, stuff cushions into the low level lit areas and invert all the spines of books in the bookcase along the led lighting above my bed.....which then fell on me....(not happy at this point). This still didn't stop the brightly lit bookcase from keeping me awake, so after yet more attempts to close doors/ remove "keys" from insert box for power, I finally turned of the lights and whichever software or switch "glitches" were sorted, it left me somewhat annoyed. I didn't bother voicing my concerns (or even showing the videos I took, after a frustrating hour of trying)......as what is the point. There is nothing wrong with this hotel or its staff. I had an unfortunate experience that could happen to anyone, but it left my experience slightly skewed by the issue. We didn't eat there, we didn't use any of the facilities, my review is based purely on it being somewhere to sleep, so for that reason, No, I would not return, as there are other hotels that would equally suit my needs.

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“Mixed experience.”

Firstly the breakfasts are poor. Reading previous reviews about good breakfasts astounds me. It is definitely not a 5 star experience and the hotel should not be advertised as 5 star either. Breakfast is served not in a room but in a sprawling space which means when you arrive there is no one to … more

Firstly the breakfasts are poor. Reading previous reviews about good breakfasts astounds me. It is definitely not a 5 star experience and the hotel should not be advertised as 5 star either. Breakfast is served not in a room but in a sprawling space which means when you arrive there is no one to greet you. On our first morning we ordered well done poached eggs but we received 2 eggs in a bowl which were really runny. With still 1 hour of serving left there was no pancakes or croissants and just 3 slices of bread remaining! On our second morning we ordered 2 well done hard boiled eggs. I was told they had cold eggs on the buffet but I said we liked warm eggs. They arrived very promptly - what we received were cold boiled eggs put in the microwave and slightly heated because the middle was cold. I mentioned this to the staff who were apologetic. We also had an issue with the front desk. There was an event at the cathedral which we were trying to get tickets for but we were finding it difficult to get the tickets online so we returned to the hotel for their help as the event was that night. We were told that if they ordered the tickets for us they would charge us an extra 20 percent of the ticket price for their service!! We told the staff member that surely the hotel was a service industry and that was part of what they did. Hotels we have stayed in all around the world do this all the time for us. We eventually got the tickets ourselves. The hotel is conveniently located a short walk from the centre of lovely Bordeaux with great shopping. Our room was good and kept very clean. We love our breakfast when we are on holiday but we were so disappointed that we would not recommend this hotel especially as a 5 star!!!?? However, we would recommend a visit to Bordeaux.

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