Chateau Le Cagnard

“Magical, charming boutique hotel experience”

We absolutely loved our stay at this charming hotel. It is a luxurious boutique property woven into the stone fabric of a medieval French hilltop village. Our family reserved several rooms, and each one had its own unique character and exquisite décor. One of the highlights was the series of o… more

We absolutely loved our stay at this charming hotel. It is a luxurious boutique property woven into the stone fabric of a medieval French hilltop village. Our family reserved several rooms, and each one had its own unique character and exquisite décor. One of the highlights was the series of outdoor terraces on multiple levels, offering beautiful spaces to relax and take in the atmosphere. We enjoyed both dinner and breakfast at the hotel, and every meal was exceptional. The staff was excellent - consistently warm, friendly and helpful. They went out of their way to be accommodating. A most magical, memorable experience.

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“Skip it for better service elsewhere”

The location is absolutely stunning, a medieval town overlooking the French Rivera. The room itself was spacious and comfortable. Yet the service was distinctly uninterested by the majority of staff. Apparently there is a free transfer service from the hotel to the train station but we were unable … more

The location is absolutely stunning, a medieval town overlooking the French Rivera. The room itself was spacious and comfortable. Yet the service was distinctly uninterested by the majority of staff. Apparently there is a free transfer service from the hotel to the train station but we were unable to utilize it. We arrived to a kind welcome from just one employee whom we never saw again. Any request we made - a slightly later checkout of 1130 or 12, a transfer to the train station was greeted with shrugs and no commitment. We asked the front desk again on our departure at 11 for the transfer and still received the same shrugs of shoulders. We left our bags to go to lunch and when we returned, the two front desk employees couldn't be bothered to help us with anything. We were left to find our bags and finally a third employee (a young man) offered to help us to the door. We heard belated and half hearted good byes from the front desk as we were literally out the door, with no transfer waiting, no offer of assistance, pretty much just goodbye. For the price we paid, and for it being our anniversary weekend, we were surprised by the lack of care or concern for our needs or wellbeing. We ended up walking all the way to the station. The breakfast there was the same - our order was taken, our food brought to us and then nothing further was offered or checked on. Even when we left the restaurant nothing was done or said. We have received better, kinder service from roadside motels in the US, very surprised that this hotel calls itself a luxury brand, because the service was truly subpar. Even the local restaurant called Jimmy's offered better service and attention. I wouldn't recommend it.

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“Not top notch”

Expensive! Chewy rib eye steak, small wine and champagne glasses. Not top notch anymore