Hôtel De Paris Saint-Tropez

“Amazing stay!”

Dear Team at Hotel de Paris, We just finished a 9-day stay with you, and we wanted to forward you some comments as we believe all feedback from customers is always useful….at our own company we very much appreciate receiving customer feedback. We are sending this to the Concierge Desk in hopes that… more

Dear Team at Hotel de Paris, We just finished a 9-day stay with you, and we wanted to forward you some comments as we believe all feedback from customers is always useful….at our own company we very much appreciate receiving customer feedback. We are sending this to the Concierge Desk in hopes that you may forward this to the appropriate persons in your organization. Please note that underlining all comments that follow, is the fact that we like Hotel de Paris very much and it is why we have stayed with you several times… we have always returned and will continue to return!! 1. The location is for us and without a doubt the best in St. Tropez. However, what compliments the location is the shuttle service which in our opinion is one of the best we have experienced in any hotel in the world. It is efficient, quick, the vehicles are clean and in excellent shape, and the drivers are extremely professional and polite. 2. The menu in the roof-top restaurant needs a few more choices, we ate there several times during our stay and found a bit too few alternatives. 3. The pool water is too cold, even in very hot weather it is difficult to enjoy the water when it is so cold. 4. The lady playing the violin on one of the evenings at the rooftop is spectacular, it creates a very nice and relaxing environment. We have seen her for several years performing on the street in the port area, we were glad to see her now also performing for your guests….she has great presence and talent, and her music selection is outstanding. 5. We also always enjoy the piano player, he is very good and it adds warmth to the hotel. 6. The team at the rooftop is very good…the service is excellent and the team is very well trained and motivated; they make it enjoyable and easy to spend the whole day at the pool. 7. Overall, the service from all areas of the hotel (front desk, restaurants, housekeeping, lobby/front door, room service, etc.) is outstanding, we feel it is the most differentiating factor of the Hotel de Paris. It should be noted that the rooms are relatively small, the furnishings are somewhat outdated, no bathtubs, the rates are not inexpensive, etc. But all those things are compensated by the excellent service which for sure must be part of the Human Resources training and culture. 8. And within the overall excellent service from all areas, the Concierge Desk is the star performer. They are always ready to solve all problems and accommodate all requests….even before we arrive and certainly while we are at the hotel. We travel a lot all over the world, our two top Concierge Desks in the world are Hotel de Paris and the Ritz in Paris. 9. Lastly, we feel more attention must be paid to La Serena…  It is a perfect place for a family with children, but it is “the best kept secret in St. Tropez”.  We think you need to give it more visibility, even to families not staying at Hotel de Paris, and promote it as a place where families and couples can find a bit of quiet time and relaxation. We love loud places (Bagatelle, Gigi, etc.) but some “slower days” are nice, and St. Tropez does not have many of these places. While all beach clubs were full, La Serena was half empty, it needs to be promoted more because it is a great option for families.  The service is not to the standards of Hotel de Paris, especially the waiters on the beach….they are polite but not attentive enough and should be walking around more, be quicker, etc. Better/quicker service will for sure increase revenue.  The food at the restaurant is very good!!  The shop has good options and adequate stock, and the lady attending it is excellent….but prices are too high given the products and the infrastructure. I hope this feedback is useful. Thanks again for another wonderful stay, and we look forward to seeing you next summer. Best regards Frank and Alexandra De Poli (and baby Mia)

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