Description
Facilities: The hotel has a lift and features 207 non-smoking rooms. The friendly staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service. Wireless internet access is provided in public areas (no extra charge). The tour desk offers assistance with booking excursions. Everyday necessities can be purchased at the supermarket. The groun… more
Meals: The dining area includes a restaurant and a lobby bar. A lunch buffet and a comprehensive dinner buffet provide plenty of variety. Staff are also happy to provide gluten-free meals. The hotel also offers special catering options. The show cooking is a particularly special attraction.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Entertainment
- Dartboard
- Entertainment
- Games room
- Pool table
- Parking
- Nearby parking
- Parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Breakfast in bed
- Car rental
- Conference centre
- Currency exchange
- Doctor
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Housekeeping
- Indoor pool
- Iron
- Library
- Lockers
- Luggage storage
- Luggage storage
- Medical service
- Meeting room
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Sun terrace
- Sun terrace
- Terrace
- Tile / marble flooring
- Wake-up call service
- Children
- Childproof doors
- Cot
- Game area
- Kids' TV channels
- Kids' playground
- Swimming pools
- Children’s playground
- Poolside parasols
- Poolside sun loungers
- Sun loungers
- Bars
- Bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Gym and SPA
- Gym
- Massages
- Spa
- Activities
- Diving
- Table tennis
- Tennis court
- Accessibility
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Good
Based on 773 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Heraklion
Showing 5 featured reviews out of 773 TripAdvisor reviews
E
Explore36448950210
17/05/2026
“The best hotel I have ever stayed at!”
My stay at the Marilena Hotel has just ended, and I must honestly say that it is one of the best hotels I have ever visited! It all starts with the fantastic location – there is a bus stop right next to the hotel, which makes traveling very easy. The hotel itself is simply clean, and the service is… more
I
Irene B
16/02/2026
“What makes a good place to stay are the people who work there to make us wanted”
Second vacation in Marilena Hotel. Last year, we really enjoyed our staying there, but in 2025 we loved it. We were cherished as old friends coming back, missed after a whole year, and all greeted with hugs and open smiles. At the reception, our special thanks to Soula for her room gift (looking a… more
M
Maria P
18/10/2025
“Lovely Staff !!!”
They best staff!!! We been there with our work group and all do the extra mile to help us with everything!!! Amazing food with inspired nights like Greek cuisine night. Very convenient location for our mini bus!!!
V
Vaso S
14/10/2025
“All was excellent 👌”
The staff was amazing.From our arrival until the checkout all smiling and trying to assist us. Thanks a lot Dimitri at reception, helping us with our rent a car ! The rooms were quite cosy and the food really good. Guys thank you all, see you again next year !!!
P
Patricia D
06/05/2026
“NOT ALL INCLUSIVE”
Please be aware this hotel is only all inclusive in June July and August. The rest of the year you do not get free snacks or ice creams only a limited drinks menu. The food is average and always cold. They have warmers but they don't work. Also we had the experience of 14 year old greek school girl… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
7
Very good
Based on 25 reviews
Service: 7
Cleanliness: 6
Room: 6
Facilities: 7
Location: 7
Breakfast: 7
Lunch/Dinner: 6
Quality/Price: 7
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.