Villa Anna Castello

“enjoy nice surroundings and relaxing atmosphere”

We liked friendly atmosphere in the hotel. Staff was ready to help or advise with anything. We arrived too early for check in, but they managed to make the waiting time a pleasant experience for us. Rooms were cleaned daily and everything was in order the whole time. And we also loved the food f… more

We liked friendly atmosphere in the hotel. Staff was ready to help or advise with anything. We arrived too early for check in, but they managed to make the waiting time a pleasant experience for us. Rooms were cleaned daily and everything was in order the whole time. And we also loved the food from hotel restaurant - even if the portions were too big for us :D Extra points for really beautiful views from the room And, special thanks for all the tips for nice beaches around the island :)

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“Boutique hotel”

Stayed at this beautiful hotel for 10 nights. Booked a suite which was very nice. This is a small boutique type of hotel. Perfect location with views un-rivalled. The food is excellent- The bar staff and the cleaning ladies where all super friendly. Our only gripe would be that the receptionist was… more

Stayed at this beautiful hotel for 10 nights. Booked a suite which was very nice. This is a small boutique type of hotel. Perfect location with views un-rivalled. The food is excellent- The bar staff and the cleaning ladies where all super friendly. Our only gripe would be that the receptionist wasnt very helpful, she was quite abrubt when I did ask her a few things. However if there had been a welcome pack in our room- or even in the small reception,detailing how to get about- places to go, supermarkets etc then I would not have needed to ask. Never stayed anywhere that there wasnt even the most basic of info in the room. Not everyone wants to find things out on google and nor should they. All that aside we had a fantastic holiday-

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“Disappointing”

The hotel itself is gorgeous, with views to die for. However, the room we were placed in, although absolutely stunning, the electrics continuously cut out meaning we could not charge anything, the lights wouldn’t work and the aircon would not work. We spoke to reception the first time it happened… more

The hotel itself is gorgeous, with views to die for. However, the room we were placed in, although absolutely stunning, the electrics continuously cut out meaning we could not charge anything, the lights wouldn’t work and the aircon would not work. We spoke to reception the first time it happened, it came back on and within 5 minutes turned back off again and didn’t start working until an hour later. The following day it happened again, this time it would come back on, then turn itself off, this happened around 6 times in the space of an hour. We spoke to reception via email and were told we were unable to move rooms and basically there was nothing they could do to help us. We had to leave and find somewhere else to stay as no one can stay in a room with no electrics especially not in 37 degree heat! The communication between reception and ourselves was minimal and they just did not seem interested in helping us out. We have not been refunded for the two nights we lost out on staying even though we have emailed and tried to get a refund, once again no communication and they have just completely ignored our emails. We understand issues like this happen, but they did nothing to help resolve this and did not even try to communicate with us, the gentleman in reception who i believe is the owner made snide remarks about it being our fault and that we ‘Cannot charge multiple devices at a time’ which we wasn’t. ‘Your key card needs to be in the machine for the electrics to work’ Which it was and continued to belittle us and make us feel as though it was our fault. Would not stay again due to these issues.

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