Sentido Apollo Palace

“A Beautiful Resort That Truly Surprised Us”

We had a wonderful stay at Apollo Palace. The renovated areas are stylish and fresh, and our room was spotless, comfortable, and beautifully updated. The new pool area is fantastic spacious, well designed, and always refreshed by a pleasant breeze. The food in the main restaurant was very good th… more

We had a wonderful stay at Apollo Palace. The renovated areas are stylish and fresh, and our room was spotless, comfortable, and beautifully updated. The new pool area is fantastic spacious, well designed, and always refreshed by a pleasant breeze. The food in the main restaurant was very good throughout our stay, and the breakfast was simply “wow” with plenty of fresh and delicious choices. We also enjoyed the evenings at the lobby bar, where the service was great and the cocktails were excellent. The only minor downside was that a recent storm had affected the beach, but that was clearly nature’s doing. Overall, Apollo Palace exceeded our expectations with its atmosphere, design, and quality. We would gladly return.

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“Beautiful hotel”

We stayed towards the end of October. The hotel is absolutely beautiful! Stunning! The food was beautiful, top quality and lots of different choices every night. The bacon at breakfast was incredible! The pools are lovely and my kids loved the slides! When we arrived our room had a very strong sewe… more

We stayed towards the end of October. The hotel is absolutely beautiful! Stunning! The food was beautiful, top quality and lots of different choices every night. The bacon at breakfast was incredible! The pools are lovely and my kids loved the slides! When we arrived our room had a very strong sewer smell but this was swiftly resolved within an hour. We were disappointed to find out 2 of the A-La-Carte restaurants had closed despite me personally messaging a couple of weeks before to make sure they were definitely open. The one remaining restaurant had hardly any choice left, we were booked in at 8:45pm, we were rushed all the way through with the waiter looking at his watch and putting his coat on whilst looking at us whilst my child still ate his desert. The waiter also told me at the beginning to listen as he wouldn't be repeating himself! I was astounded. Worryingly 3 out of 6 of our party had vomiting and diarrhea throughout different parts of the holiday. The Greek night was lots of fun and was thoroughly enjoyed.

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“Not an “Officially 5 star” experience”

Unfortunately we were disappointed with our stay. We had a premium room with a private pool which was very good aside from the algae build up in the pool. However that room made the cost of the holiday really frustrating given the low 4 star overall experience (they were advertised as a 5star at th… more

Unfortunately we were disappointed with our stay. We had a premium room with a private pool which was very good aside from the algae build up in the pool. However that room made the cost of the holiday really frustrating given the low 4 star overall experience (they were advertised as a 5star at the time of booking). The all inclusive drinks package was limited in serving size and range, especially if trying to avoid alcohol and sugar, and always served in plastic at the main bar (including in the evening). Even the hot drinks (tea/coffee) were served in plastic at the blue bar but even the highest graded plastic cups have a max safe temperature of 83°c to avoid chemical leaching - so that’s just unsafe. The main buffet restaurant was typically hectic and the food inconsistent - although the huge pork chops had in there one lunchtime were the best thing we ate. The Coryfo restaurant was good but the food in the other ala carte restaurants was underwhelming. The snack bar food was inedible (chips even come out cold) and closely guarded by wasps (much like all the external bars). The pool areas were good, and the slides great for the size of resort, but the sun beds around the slide pools are mostly on grass and the sandy soil stains everything. The hotel took any opportunity not to turn on the slides and they are closed in the middle of the day. The daytime children’s club was good and the staff attentive but the evening child’s entertainment was an outside disco in a drab corner of patio. The gym was tiny and a waste of time. And most of the staff (80% ish) seemed so miserable. The extension to the buffet restaurant kitchen to accommodate their expansion is poor and the external parts unsightly. My favourite anecdote sort of sums up the experience- when challenged on why the reception had our credit card details printed in full (with security codes) on a paper form they answered…. “This is an international business that’s how all hotels do it”. In truth even tiny businesses are required to adhere to the payment card industry rules if they are to have a card machine. This means using an encrypted payment portal for online payments and not emailing themselves the details to punch into a machine later. In summary the offering at the hotel, especially as they list themselves as “officially 5 stars”, is all just a bit naive and not well considered. They were cutting too many corners to be credible as a luxury hotel. It would have been an excellent cheap holiday if they embraced the low 4 star rating and priced accordingly (and had ALFA non alcoholic beer on tap).

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