Sheraton Rhodes Resort

“Excellent Stay”

We had an outstanding stay at this resort in Rhodes. My wife and I returned, after 20 years, to celebrate our anniversary and this time brought our 3 daughters. This used to be a Hilton property. Marriott did an excellent job with its improvements. This is one of the nicest properties we’ve staye… more

We had an outstanding stay at this resort in Rhodes. My wife and I returned, after 20 years, to celebrate our anniversary and this time brought our 3 daughters. This used to be a Hilton property. Marriott did an excellent job with its improvements. This is one of the nicest properties we’ve stayed at. The team sure takes care of its Bonvoy guests. The Sheraton Rhodes provides service at the highest level. The pool is nice, but we opted for the beach most days. There’s nothing like swimming in the blue Aegean. We were impressed with all of the staff we encountered. Zoi and Adonis at reception were so friendly and helpful. A big shout out to Dimitris. He made sure we had everything we could possibly want or need at Castellania for breakfast. Dimitris is a jewel at this resort in Rhodes. We would recommend this place to anyone planning a visit to Rhodes.

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“Excellent hotel in a great location for exploring”

Wonderful stay in this 5* resort. We had one week stay in a Deluxe Sea View room on a bed & breakfast basis. We loved everything about this hotel. Breakfast offered high quality items with good choices and Dimitris gave us excellent service and always with a smile.

“Lovely hotel”

Just returned from our stay at the Sherton. The hotel is big and spacious which we loved there is 2 sets of lifts one for down to beach and pool the other for the block on upper floors. We stayed on the upper floors, our room was spacious with a great big terrace although we did feel it was a bit d… more

Just returned from our stay at the Sherton. The hotel is big and spacious which we loved there is 2 sets of lifts one for down to beach and pool the other for the block on upper floors. We stayed on the upper floors, our room was spacious with a great big terrace although we did feel it was a bit dated. No need to worry regarding a sun lounger they are available at any time of the day which is great. Rooms were serviced everyday, very clean. Nicholas who is the head chef I have to give a big shout out too, I am gluten free and he went out his way to ensure I got bread available at breakfast and had delicious food made for dinner. He also did a Greek cooking class which was delicious. The staff behind the scenes and front of house in the dining area were all fantastic they all work very hard. Overall it was a great stay it's just such a shame about the conferences that were held. They can be quite loud.

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“Mediocre”

Overall, I have mixed feelings about this hotel. Accommodation and Atmosphere The hotel itself feels dated, with a building that appears very much rooted in the 1970s and is showing its age. However, the foyer and communal areas make a much stronger impression. The vast open spaces and high ceilin… more

Overall, I have mixed feelings about this hotel. Accommodation and Atmosphere The hotel itself feels dated, with a building that appears very much rooted in the 1970s and is showing its age. However, the foyer and communal areas make a much stronger impression. The vast open spaces and high ceilings create an airy atmosphere that never feels overcrowded, even during busy periods. I also appreciated the thoughtful decorative touches, including books and ornaments placed throughout the property, which add warmth and character. The hotel offers a variety of spaces to suit different guests, from quiet reading corners and meeting areas to a pool table and other communal gathering spots. Dining The dining experience was one of the weaker aspects of the stay. For a hotel of this size, I expected at least one restaurant to offer something distinctive, but the menus felt uninspiring and similar to what could easily be found in nearby restaurants outside the hotel. The breakfast buffet was extensive but felt somewhat dated, repetitive and low quality in places. The healthy options were particularly disappointing, which seemed like a missed opportunity given the growing number of health-conscious travellers. The detox juice, for example, contained an unexpectedly high amount of sugar. A notable exception was the service in the breakfast restaurant. Demitris provided outstanding hospitality throughout our stay. As Titanium members, we felt especially well looked after by him. He was attentive, engaging and consistently professional, making each morning enjoyable. The reception staff at the breakfast restaurant also deserve recognition for being welcoming, friendly and cheerful. Facilities The hotel offers a range of on-site amenities, including two shops selling toiletries and basic food items, a hairdresser, and an ice cream/frozen yoghurt shop. While the shops are convenient, nearby local stores offer better value. The frozen yoghurt was enjoyable, although the cheesecake-flavoured ice cream was excessively sweet. The gym is reasonably well equipped but appears neglected. Several machines were broken or showing signs of wear, and the facility would benefit from a deep clean and greater investment in maintenance. Service and Housekeeping Housekeeping was the most inconsistent aspect of our seven-night stay. Our room was not serviced at all on the first day. While the hotel was managing a large conference arrival, I do not consider this an acceptable reason for missed guest rooms. Service quality varied considerably throughout the week. On some days, housekeeping was excellent, providing fresh towels, beach towels and even turndown service. On other days, the room was either missed entirely or cleaned so late that I had to request immediate attention to avoid further interruptions later in the day. There were also occasions when housekeeping knocked and entered despite being asked not to. We also had to contact reception multiple times to request beach towels, which often failed to arrive. In addition, the room floor did not appear to be cleaned during our stay, allowing sand to accumulate and eventually make its way into the bed. Although slippers were provided, this did not address the underlying issue. Pool and Beach The beach is pebbly but pleasant, and there was always a sunbed available regardless of the time of day. The pool area is attractive, well maintained and similarly well supplied with loungers. Pool bar service, however, could be improved. On several occasions, no staff were circulating to take orders, requiring me to visit the bar myself. The drinks were also underwhelming, with cocktails tending to be overly sweet and syrup-heavy. Activities and Highlights One of the standout features of the hotel was the activities team. Two enthusiastic instructors organised yoga, aqua aerobics and HIIT sessions throughout the day. They were consistently cheerful, approachable and encouraging, creating a welcoming atmosphere that motivated guests to participate. Their energy and positivity added significantly to the overall holiday experience. Final Verdict The hotel has several strengths, including its spacious communal areas, plentiful sunbeds, excellent breakfast service staff and engaging activities programme. However, the dated dining offering, inconsistent housekeeping, neglected gym maintenance and limited poolside service prevent it from fully meeting expectations. With improvements in these areas, the overall guest experience would be significantly enhanced.

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