Atrium Platinum Luxury Resort Hotel & Spa

“Exceptional Service, Beautiful Sunsets and Excellent Location”

We had a wonderful stay at the Atrium Platinum Hotel Resort in Rhodes. Although it is a large hotel, the service was exceptional and remarkably personal. From the moment we arrived, we felt genuinely welcomed and well looked after. The hotel is in an excellent location, only around 20 minutes from… more

We had a wonderful stay at the Atrium Platinum Hotel Resort in Rhodes. Although it is a large hotel, the service was exceptional and remarkably personal. From the moment we arrived, we felt genuinely welcomed and well looked after. The hotel is in an excellent location, only around 20 minutes from Rhodes International Airport and just a short drive from Rhodes Town, making it an ideal base for exploring the island. We booked a spacious sea-view room with plenty of room to relax. The balcony had direct views of the sea and the stunning sunsets, which we enjoyed every evening. The room was quiet and comfortable, with good amenities, a jacuzzi bath/shower, and a double basin. The pool areas were large, beautifully maintained, and divided into several different sections, making it easy to find a comfortable place to relax. We could see the pools being cleaned and maintained every day, and the entire area was always kept in excellent condition. Breakfast was another highlight. The selection was excellent and extensive, with fresh fruit, pastries, savoury dishes, Greek specialities, and many other options. We were always warmly welcomed by Captain Michalis and his team. Despite the restaurant being very busy, the service remained efficient and attentive. Coffee always arrived within a few minutes, and genuine fresh orange juice was served at the table. A special mention must go to Martina at the omelette station and Bernd, one of the chefs. They made an excellent team. Nothing ever seemed like too much trouble, and they were always smiling, friendly, and welcoming while preparing our omelettes. We also had an unexpected issue with charging our electric hire car. It appeared that we were among the first guests to need this service, but the staff went above and beyond to help us. George kindly called us the following morning to check on the situation, and several members of the reception team made numerous enquiries to help us find a suitable charging solution. Their willingness to assist and genuine concern were greatly appreciated and are another example of the outstanding customer service throughout the hotel. Although there was a varied entertainment programme in the evenings, it was never rowdy or intrusive. On Sunday evening, there was a wonderful musician performing popular songs on the pool area as guests enjoyed the spectacular sunset. It brought what seemed like half the hotel guests out onto the balconies of their rooms to listen to the music while taking in the breathtaking sunset, creating a truly memorable atmosphere. Guests who preferred a quieter evening could easily find peaceful areas elsewhere in the hotel without being disturbed. Our biggest thank you, however, goes to Eftihia in Guest Relations. She welcomed us as though we were relatives coming to visit and made our stay truly remarkable. She was professional, efficient, thoughtful, and attentive without ever being intrusive. She gave us many useful recommendations and also made our anniversary celebration very special. We returned to our room to find a beautiful heart-shaped cake, which was delicious, together with a bottle of Brut. Eftihia’s warmth and care made such a difference that we genuinely did not want to leave. Had we been able to return within a few days for a weekend break, we would happily have booked another stay immediately. The hotel enjoys beautiful sunset views, impressive pools, and a beach directly across the road. We did not use that particular beach, as we had a car and preferred some of the beaches on the eastern side of the island. Overall, we were extremely happy with our stay. The Atrium Platinum combines the facilities of a large resort with warm, attentive, and highly personal service. It is the people who truly make this hotel special, and we would not hesitate to return.

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