Aston Pasteur

“Good service”

Clean rooms, good food, nice service.. staff wilie very helpfull.. 5 star service. My kids enjoy to swim and play so much

“⭐️⭐️⭐️⭐️⭐️”

good vibes great ambiance even greater service great value for even a short trip of a holiday thxxx berat mas rydho atas pelayanannya👍🏼 ⭐️⭐️⭐️⭐️⭐️

“check in easy, all staff is helpfull exp mas rydho. room is clean and big, will be back at this place next time. thank y”

check in easy, all staff is helpfull exp mas rydho. room is clean and big, will be back at this place next time. thank you..

“Overall Lacklustre Experience but Location is Great”

An overall lacklustre experience. Upon checking in, we thank the receptionist for being attentive and attending to us quickly despite the huge amount of people hanging out at the lobby. My family and I went up, had a quick washup before leaving right away. It was disheartening that at 10pm when we… more

An overall lacklustre experience. Upon checking in, we thank the receptionist for being attentive and attending to us quickly despite the huge amount of people hanging out at the lobby. My family and I went up, had a quick washup before leaving right away. It was disheartening that at 10pm when we returned and realised the aircon was leaking which caused some of our clothes to be soak. I called the receptionist and it does not seem she understood English because the next thing we know, housekeeping came over with two pairs of new slippers and I had to use my half-passed Bahasa Indonesian to explain that there was a leak. And the technicians asked if we could wait while they fix the aircon and at that late night, it is impossible too as we were tired. We were first offered a similar non-smoking room at another level but then were upgraded to a bigger albeit a smoking room instead. At midnight, I have zero energy to request for another room and only wanted to rest. I thank for the upgrade but the amount of smoke that passed through the vents were terrible. In gist: (a) Hotel location is good, with Indomaret just beside it and without the jam, Whoosh train station is only a 30 mins ride. (b) Hotel is slightly old and rusty. Smoking room is terribly bad for us non-smokers. Towels reeked of chlorine. (c) Hotel’s lift is terrible. Technically only two lifts are working for every floor despite there are four lifts as one lift is a service lift while the other is only operating for 1st and 2nd floor. Please prepare that you’ll take 10 mins to go down especially during peak times unless you prefer to go down the stairs with your luggages. (d) Would appreciate if you could have one or two receptionist that can understand English as it can be frustrating despite me saying something so simple such as “Aircon Leaking”.

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