The Alana Yogyakarta Hotel And Convention Center

“Awesome!! ⭐”

Brilliant service unforgettable experience you will have your moments with them👏💯 Please have once in your lifetime !!

“Great hotel”

Our first time stay in this hotel. Check in time took only 5 minutes, helpful FO staff and bellboy. The room is great, the bathroom was very clean. We ask to change the duvet and the staff so helpful and quick response. Thank you We ordered a meal from room service and my daughter was very upsa… more

Our first time stay in this hotel. Check in time took only 5 minutes, helpful FO staff and bellboy. The room is great, the bathroom was very clean. We ask to change the duvet and the staff so helpful and quick response. Thank you We ordered a meal from room service and my daughter was very upsate because it took an hour. The staff on the line did appologize and send our meal another 10 minutes. They take care us very well after that case. In the next day after breakfast we called room service for a box and the satff send it only 3 minutes. So Happy… We will come back again

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“Stunning Design with Significant Gaps in "Software"”

I stayed here as a solo traveler (booked via Tiket.com). While my second night was pleasant, first night was ok. This property has immense potential, but the execution in service—specifically F&B and gym management—needs urgent attention. The Pros: Design & Comfort • The Room: Absolutely enormous. … more

I stayed here as a solo traveler (booked via Tiket.com). While my second night was pleasant, first night was ok. This property has immense potential, but the execution in service—specifically F&B and gym management—needs urgent attention. The Pros: Design & Comfort • The Room: Absolutely enormous. It felt premium, spacious, and incredibly comfortable. • The Bathroom: I loved the standing shower design with the glass and curtain. • Water Pressure: Incredible. Honestly, this is the best water pressure I’ve experienced in an Indonesian hotel, second only to the Four Seasons Jakarta. • The Pool: Impressive in size and perfectly maintained. The temperature was wonderful, and the chemical balance felt spot-on and gentle. • The Team: The staff is young, wonderful, and mostly very helpful. They clearly have the right heart for hospitality. The Cons: F&B & Gym Maintenance The "software" side of the F&B department is where the experience falters. It feels like the staff lacks fundamental product knowledge. • Knowledge Gap: When I asked for sparkling water, I was offered a Sprite. When I tried to order something sweet (which I usually avoid for my diet), it was difficult to communicate this. There seems to be a minimal understanding of menu ingredients. • Availability: Many mixed juices were unavailable, yet they were kept on display as if they were fresh. • Management Follow-up: While the F&B Manager was professional and invited me to another restaurant, the execution was poor. They never asked for my contact details and offered a restrictive time slot, so I ended up not going. The Gym: For a hotel with 264 rooms, the gym is small and lacks basic standards. • Safety: They provide glass cups instead of paper/plastic, which is dangerous in a workout area. • Cleanliness: There are no wipe tissues, rubbish bins, or baskets for used towels. Housekeeping doesn't seem to know how to clean the machines; the area was messy and lacked yoga mats. Final Verdict The physical hotel is stunning, and the water pressure is a dream. If management invests in staff training and modernizes gym standards, this would easily be a top-tier experience. For now, it is a "great room, confusing service" stay. On a positive note, the parking is very well-maintained

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“Great room great breakfast”

The rooms are luxurious, we booked a family room and got it on the 18th floor. The rooms are large with 2 toilets and complete amenities Breakfast was great, quite delicious. Especially the porridge, the condiments are very varied. All food is served hot so that the gudeg is also hot. Everything is… more

The rooms are luxurious, we booked a family room and got it on the 18th floor. The rooms are large with 2 toilets and complete amenities Breakfast was great, quite delicious. Especially the porridge, the condiments are very varied. All food is served hot so that the gudeg is also hot. Everything is served in a heating container.p The waiter was very friendly and ready to help

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