Palazzo Salomone

“A Worthy Luxury Retreat”

We love a good luxury hotel because, after a good day of exploring and kicking about, we like to settle in en famille and chill. Palazzo Salomone was a standout for us in our many years of traveling as a family. We took 2 large rooms for 2 adults and 2 kids. They were very different from each oth… more

We love a good luxury hotel because, after a good day of exploring and kicking about, we like to settle in en famille and chill. Palazzo Salomone was a standout for us in our many years of traveling as a family. We took 2 large rooms for 2 adults and 2 kids. They were very different from each other, one in the main building and one across a back courtyard. Both rooms were very clean and well-appointed (as one would expect). The rooms were both 2-levels, with the sleeping area upstairs from the main part taking advantage of the small floor plans of older buildings. The controls in each rooms (heating, lighting, A/C, etc.) were typically Italian: super-modern and a bit confusing, but a little trial and error gets you on the right path. What really makes the difference in properties like this is the staff, and here is where the hotel got 5 stars: We were made to feel 100% at home every minute of the day. The hotel boasts a high-end restaurant basically in the lobby that was crowded most meals, but we were never allowed to feel like we were intruding. Quite the opposite: Cristina made herself our best friend throughout our stay, making sure that our breakfast was amazing and that we had everything we needed. The entire staff was the ideal mix of casual and formal, going above and beyond in every way. It was a superb stay. (Pro tip: We bought 2 puzzles to build while we stayed, and left them behind for others to enjoy when they visit in case of a rainy day. Ask at the front desk…)

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“Great location but there are problems.”

There are strong positives and negatives with this hotel. On the plus side, it houses a superb Michelin restaurant, Cortile Spirito Santo. Fabulous, but you don’t need to stay in the hotel to go there. The location is beautiful. Most of the staff are very good and will look after you very well. … more

There are strong positives and negatives with this hotel. On the plus side, it houses a superb Michelin restaurant, Cortile Spirito Santo. Fabulous, but you don’t need to stay in the hotel to go there. The location is beautiful. Most of the staff are very good and will look after you very well. On the negative side, they seem to have major plumbing issues with regard to getting a hot, or even warm shower. We were told to run all taps on hot to get hot water through the pipes for 5-10 mins. The pressure in the shower is so pathetic that the water will never reach any sort of heat unless you turn the sink tap on full as well. A big deal was made about the blue button in the shower which is supposed to activate a Turkish steam room. Yeah, nah. It does nothing. We requested a room change, but it seems all rooms have much the same problem. (Even a nearby restaurant owner knew of these problems). Parking must be booked in advance, otherwise you have a massive walk from parking station to hotel. I suspect building a hotel in an extremely old building, as charming as that is, explains some of these most basic problems. (Oh and no usable window in our suite). In summary, I would highly recommend the restaurant, but other nearby accommodation options might offer better facilities, including hot water in the shower.

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