Waldorf Astoria Los Cabos Pedregal

“Anniversary”

The visit and property in a word, Stunning!

“The Waldorf Delivers on Every Level”

My wife and I just returned from an unforgettable stay at the Waldorf in Cabo, and we couldn’t be more impressed. Our newly renovated room was stunning — with breathtaking ocean views and the soothing sound of waves from morning to night. Falling asleep to that backdrop felt like a luxury in itself… more

My wife and I just returned from an unforgettable stay at the Waldorf in Cabo, and we couldn’t be more impressed. Our newly renovated room was stunning — with breathtaking ocean views and the soothing sound of waves from morning to night. Falling asleep to that backdrop felt like a luxury in itself. But what truly set this stay apart was the service. The staff were exceptional across the board, but Rodolfo and Angel deserve special recognition. Somehow they knew my favorite soccer team had just suffered a heartbreaking Champions League final loss — and the next day they surprised us with custom cocktails bearing the team’s logo. That kind of thoughtfulness is rare and speaks volumes about the culture this property has built. We would return without hesitation. Highly recommend to anyone looking for a world-class experience in Cabo.

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“Best hotel in Cabo”

This resort is an absolute dream, no better way to describe it. From the second you arrive from the moment you leave, you feel taken care of. There wasn't one single negative in our 7 day stay. The grounds are impeccable, the rooms are gorgeous, clean and comfortable. We were worried to take our ki… more

This resort is an absolute dream, no better way to describe it. From the second you arrive from the moment you leave, you feel taken care of. There wasn't one single negative in our 7 day stay. The grounds are impeccable, the rooms are gorgeous, clean and comfortable. We were worried to take our kids to such a fancy hotel but I can tell you, I will never stay anywhere else but here. My girls had an amazing time. I even took my youngest to a walk around town which is only a few minutes away. Super thanks to Miguel, he really made the whole trip over the top special for our little bday girl who turned 7 in Cabo. Eneyda was extremely pleasant as well. I wish I knew everyone's names because they were all exceptional. Yes it is pricey, but for a reason. Book it!

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“Stunning property but inconsistent service for the price point”

I stayed at the Waldorf Astoria Los Cabos Pedregal for a special occasion and had a mixed experience. Positives: The property itself is absolutely stunning. The setting is peaceful, the beach is quiet and beautiful (though not swimmable), and the rooms are spacious and well designed. It’s a great … more

I stayed at the Waldorf Astoria Los Cabos Pedregal for a special occasion and had a mixed experience. Positives: The property itself is absolutely stunning. The setting is peaceful, the beach is quiet and beautiful (though not swimmable), and the rooms are spacious and well designed. It’s a great place to relax and enjoy the surroundings. The in-room food was also excellent. Where it fell short: Service consistency—especially given the price point. At the pool, I waited a significant amount of time without being acknowledged, despite staff being present and actively serving other guests. I asked for towels and a menu, and 90 minutes later still had not received a menu or any service. This was around 3:30 p.m. on a Friday with roughly 30 guests at the pool and ample staff. I’m not sure why the service felt so dismissive and absent for a 5-star property. As a solo traveler, this stood out more than it might have otherwise. I eventually had to go to the bar myself to order a drink, which is not what I would expect at this level. Pre-arrival experience: Communication was also lackluster. I needed to shift my reservation by one day due to a flight delay—not cancel—and initially was met with the possibility of a $1,500 fee despite availability. I ultimately had to involve the Diamond service desk and advocate assertively to resolve it. Recognition / occasion: This was a birthday trip as a Platinum member. I’ve received more thoughtful acknowledgment at lower-tier Hilton properties. There was no real recognition beyond the standard tequila welcome. Additional details that added up: * Food delivery was left by the door rather than placed in the room or clearly communicated * Concierge responses were polite but minimal and not proactive * Activity information required multiple follow-ups and lacked detail (e.g., “hiking” with no description of distance, location, or difficulty) None of these are major issues individually, but together they created a sense of inconsistency. At this price point, I would expect more attentiveness and follow-through without having to ask repeatedly. I would not feel good paying cash for this level of service. To be fair: Staff were friendly when engaged, and management did respond when I raised concerns. I didn’t feel unwelcome—just not consistently taken care of in the way I’ve experienced at other top-tier properties. The Waldorf Astoria Maldives Ithaafushi remains top tier for service in my experience. Bottom line: This is a beautiful resort in an incredible location, but for the cost, I expected a more polished and seamless service experience. It felt like miss after miss, both pre-arrival and on property. * 5-star hardware (location, rooms, views) * 3–4 star service consistency * 3-star communication Overall, it feels like a high-end product in terms of the physical property, but not an elite experience. I would consider returning for the setting, but would weigh other options depending on the level of service I’m looking for. Additional notes: Room 321 (two queen corner ocean view) was lovely, though the view was slightly impeded.

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