Zadun Los Cabos, A Ritz-Carlton Reserve Residence

“6 days last minute…and worth it”

We snuck away last minute and picked Zadun thru Chase points… we were certainly not disappointed. I’ll be brief enough yet informative 🤣 There was some things that weren’t 10/10, but let’s start with the good! We booked 5 days before our trip and were immediately contacted by property asking for… more

We snuck away last minute and picked Zadun thru Chase points… we were certainly not disappointed. I’ll be brief enough yet informative 🤣 There was some things that weren’t 10/10, but let’s start with the good! We booked 5 days before our trip and were immediately contacted by property asking for preferences, needs, transportation , etc.. just as one would expect from a 5 star Ritz Carlton Reserve property. Down to when we wanted housekeeping during the day and turn down at night. Any needs that arose were met immediately and followed through to completion. The pre-trip attention to detail, communication, follow thru, and check-ins after arrival and each day were spot on omnipresent yet non-intrusive. Well done to the entire staff especially our personal concierge / butler Ariadna. She was always there yet in the shadows.. and the personal touches , from chips in the room for snacks ( not standard) , pillow preference, a little anniversary cake awaiting us on arrival and bottle of bubbly as a gift on our last night… she was amazing! We stayed on property every night except one.. and although we did Humo (their high end dining) one night.. we preferred to sit and enjoy the perfect weather most nights at Candil (bar/apps/food) and benefited from Xomara’s expert navigation through the menu (drinks and food) . Xomara’s real talent tho was her personable presence and loving touch… please give her all the love if you go! I hope the management recognizes her, Ariadna, Mario at the adult pool area.. and all the tremendously hard working staff they employ! Less than perfect.. yet still fantastic: We booked a massage for relaxing on our second morning. The massage itself was amazing… That being said… we paid $1200 ($600’each) for 90 Minute treatments. (Including gratuity) I’ll just give my impression after having the same at several properties (the Cape, Viceroy, and One and Only Palmilla). The treatment is almost always about the intuitive hands of the therapist…. I’m sorry I don’t remember mine. But it did not disappoint. Outside of that, it’s about the experience and facilities. The facilities at Zadun are good. Not amazing… not Great. They are good. Not $600’good. The men’s locker room was small, unimpressive, understocked. But clean, calm, and adequate. Except …. that the steam room was “under maintenance”. This seems to be the tagline for so many resorts when a feature is broken. When asked if it would be available anytime during our visit, the answer was.. undetermined . I personally LOVE to use the sauna, steam room, cold plunge, etc… when in Cabo. I like the afternoon away from the intense sun myself… so I value these options more than some. Our previous visit was One and Only Palmilla.. and one of the highlights was an unlimited use of the cold plunge / jacuzzi/ sauna facilities. That is high value to me. Zadun’s policy is $110’US anytime you want to spend time in the spa facility… 10 minutes or 2 hours. Thankfully since the steamroom was under “maintenance”‘ they agreed to allow me an extra session at no charge. I would recommend (to sell more packages by the way) that they consider offering unlimited of all spa facilities when purchasing a spa treatment . How do they lose? That’s all the “less Than perfect”. All in all I can say it was all we wanted and needed it to be!

less