Crown Paradise Golden All Inclusive Resort - Adults Only

“Super fun, super relaxing, would go again!”

Gorgeous place! Gorgeous views! Great food! Wonderful drinks. Friendly staff. And the facilities were very clean! We especially enjoyed Juan Ramone the server. We asked to sit in his section each morning. And I especially enjoyed an omelette from Luis every morning, he was very sweet, and very kind… more

Gorgeous place! Gorgeous views! Great food! Wonderful drinks. Friendly staff. And the facilities were very clean! We especially enjoyed Juan Ramone the server. We asked to sit in his section each morning. And I especially enjoyed an omelette from Luis every morning, he was very sweet, and very kind. I try to make an omelette like him but I cannot recreate it. The only complaint I'd have is the amount of maintenance issues with the rooms. My original room had issues so they put me in an ocean front room. Though my room still had no bathroom door knob. But it had a spectacular view and great AC. My other family members had issues with their rooms like no AC and the other had no lock on the door. The each got new rooms too.

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“2 - 3 Star Resort”

We would never return to this resort. We have stayed at other resorts in Puerto Vallarta and thought we'd try this one as it was adult only & had heard good recommendations. We were disappointed. Firstly, check in took an hour of standing in line with only one person checking people for the mos… more

We would never return to this resort. We have stayed at other resorts in Puerto Vallarta and thought we'd try this one as it was adult only & had heard good recommendations. We were disappointed. Firstly, check in took an hour of standing in line with only one person checking people for the most part. We are seniors & therefore that wait was difficult. Our room was OK but we had booked a Deluxe ocean front, we got ocean front and pool, which is not what we paid for. We were only given one key & was told a 2nd key would cost 400 pesos. We complained the next day & were provided with a 2nd key. Our patio door didn't lock, our safe was loose in the closet & could have just been taken out. There was supposed to be a coffee pot & hair dryer in the room. It took 2 days to get the coffee pot. The bath/shower was good, with grab bars but the opening to get out was next to the toilet which was a challenge to say the least. Otherwise the room was OK & clean. It was noisy though as there was something humming all the time from the roof above & air conditioning was noisy. The buffet was not very good, pretty well the same mediocre food everyday, Waiters didn't seem to care. Also, often saw birds actually picking at the food in the buffet, which was gross. Breakfast was my best meal.. Room service was good, it was quick, only once did I phone & couldn't get anyone. Hamburger snack bar was never open on time, long line ups, one day we were lined up and she said she was going for 10 minutes, which was more like 45 minutes. Nowhere to sit apart from some very heavy bar stools. It needs some table & chairs. The restaurants were good, excellent service in them, booking could only be done on line. Food in them was hit and miss. Public washrooms badly need up grading, none were handicap friendly. Pools - the main pool was not easy for me to get out of as I have some mobility issues, the railing is not high enough. The bridge is a death trap, which many people mentioned. The hot tub pool with bar was very nice & easy to get in and out of. Once again bartenders were efficient but not friendly. The Sky 7 pool was very nice, however one of the lights in the pool was hanging down from a wire which looked very unsafe. There should be another location for towels, it is long walk to get towels, they must have one towel location for both resorts. Our favourite hang out in the late afternoon & evening was the Breeze Beach Bar. The staff were great, they served very good paninis, it was lovely sitting watching the beach activity. I can't comment on the entertainment as it didn't start until 9:00 pm, 8:00 would have been better, plus it was across the cobble road street which can be a challenge for people with mobility issues. Every other resort we've stayed in had their entertainment in the resort. Overall not great, we made the best of it. Staff not very friendly, but 5 stars to the lady at the concierge desk, she was exceptional, she was helpful, lovely, kind & friendly, they should clone her. This is a 2 - 3 star resort at best.

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