Dreams Vista Cancun Golf & Spa Resort - All Inclusive

“Thank you”

With greetings and respect, I would like to thank all the staff in the breakfast and restaurant departments, especially Mr. Jose Carlos Yepez Moreno.

“An Absolute Sanctuary for Food Allergy Families – Exceptional Service!”

Traveling with severe food allergies can be incredibly stressful, but our stay at Dreams Vista Cancun was an absolute dream, entirely thanks to the phenomenal staff. Our boys have severe food allergies, meaning buffets and standard restaurant meals are usually completely off the table due to cross… more

Traveling with severe food allergies can be incredibly stressful, but our stay at Dreams Vista Cancun was an absolute dream, entirely thanks to the phenomenal staff. Our boys have severe food allergies, meaning buffets and standard restaurant meals are usually completely off the table due to cross-contamination risks. At other resorts, we’ve frequently run into exhausting 1.5 to 2-hour wait times just for a section of the kitchen to be safely cleaned and set up for cooking. Not here. From the moment we arrived, the team immediately put our minds at ease by getting us in direct contact with the culinary team. They seamlessly accommodated us for every single meal and went above and beyond to make our boys feel included, comfortable, and "normal." They took the time to learn exactly what our boys liked, ensuring their safe meals were ready right on time so we never faced those dreaded long waits. They even surprised them with special desserts—which is no small feat when navigating strict egg and dairy restrictions! The level of care, empathy, and genuine hospitality we experienced was unmatched. I know I am missing a few names, but Rodrigo, Edgar, Vanesa, and Chef Gaby were absolutely amazing. They didn't just feed us safely; they truly made our entire trip. If you are a family dealing with medical dietary needs, you can trust this resort completely. We cannot say enough good things, and we are already planning to come back for our next vacation!

less

“All Inclusive for Food and Room”

Overall it was a great experience. We stayed 5 nights/ 6 days and had 2 rooms. Pros: - Staff were very friendly and helpful. Most spoke English well. - Rooms are well maintained and comfortable. Temperature controls worked well. Views from rooms were spectacular (8th floor). Beds were good but no… more

Overall it was a great experience. We stayed 5 nights/ 6 days and had 2 rooms. Pros: - Staff were very friendly and helpful. Most spoke English well. - Rooms are well maintained and comfortable. Temperature controls worked well. Views from rooms were spectacular (8th floor). Beds were good but nothing too outstanding. - Food choices were excellent. Restaurants were easy to book appointments for dinner. World Cafe and the stations (hamburger etc) were good. Coco Cafe coffee was better than in all other places. -Pool experience was amazing. -Elevators worked well and were fast and efficient. Cons: -Not many activities to do during the day. So basically the “all inclusive” part is only for food and room. - Golf games cost $200 extra. - Spa costs about $171 more (even with their so-called “specials” rates). - Activities during the day are just silly games like Bingo (no real / valuable prizes if you win), So called “bowling” which is just them setting up pins on the ground and you throwing a rubber ball, etc. There are no water slides or any fun activities. - The beach was small was full of sea weeds (lots of it) making the experience terrible. General Comments: Food: World Cafe and Hamburger/ Tacos stations were very good. The rest of the other restaurants food was just mediocre. Omelette station (in World Cafe) almost always had long lines since it’s only one person working at a time. Same goes for Hamburger station on the other side. In addition Hamburger/ Sushi/ Tacos stations open late (1 pm) so that needs to be adjusted. Food tastes at the hamburger/ tacos stations were excellent. Coco Cafe doesn’t have many good varieties of hot/ fresh snacks for tea/ coffee time. Their snacks are basically left outside (hanging) most of the day and they don’t have a microwave to warm it up. Also I was surprised to find that a place like Dreams Vista does not have Greek yogurt at all! There aren’t any much protein bars or any variations of that anywhere on the campus. Of all the restaurants Blue Water Grill (Rooftop) had the best food and service. We went there twice. The rest of the restaurants have mediocre tasting food. Bathroom: Bathroom water (hot water) turned brown/ yellow for part of our second last day. When we notified them, they came to fix it. But next day there was no hot water at all. Overall water pressure wasn’t the best in the sink. Hot water for shower wasn’t warm enough. Bathroom in the king size bed didn’t have a door to the entrance of the bathroom. But it did have separate doors for shower and toilet. Note that the whole place (every suite) had frosted doors and not traditional lockable wooden doors. So if you are expecting privacy like the traditional doors then this place fails in that aspect. Spa: Spa experience was excellent but way too overpriced. $171 on average for a 80 minute massage seems to be too much. Quality of massage was good. Staff was helpful.

less

“Family Wedding / Vacation”

I had a pleasant experience at Dreams Resorts & Spa for my cousin’s wedding. If the preferred club upgrade is available, I highly recommend it. Otherwise, the food at the World Cafe and other restaurants was mediocre at best. The pools were beautiful, but the beach was disappointing, especially sin… more

I had a pleasant experience at Dreams Resorts & Spa for my cousin’s wedding. If the preferred club upgrade is available, I highly recommend it. Otherwise, the food at the World Cafe and other restaurants was mediocre at best. The pools were beautiful, but the beach was disappointing, especially since it’s a resort located on the water. The rooms were nice and clean, but don’t be fooled by the family suite. It’s actually two adjoining rooms. All rooms are exactly the same, regardless of whether you have a preferred club or a standard reservation.

less