Hotel Riu Dunamar - All Inclusive

“Amazing 🤩”

A little far from the airport but it’s perfect. The beach and pools were excellent . It’s very clean and the staff were very nice.

“Just oustanding experience.”

An extraordinary family experience that’s well worth it. Superb food with a breathtaking variety. Welcoming and polite staff who truly care about our satisfaction. All the bartenders are amazing, but Miguel is our favorite—whether at the pool or at the poolside bar, he’s simply phenomenal and goes … more

An extraordinary family experience that’s well worth it. Superb food with a breathtaking variety. Welcoming and polite staff who truly care about our satisfaction. All the bartenders are amazing, but Miguel is our favorite—whether at the pool or at the poolside bar, he’s simply phenomenal and goes out of his way to ensure we have a great time. Highly recommended, and we’ll definitely be back.

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“Cosmetically nice but left underwhelmed”

Visited towards the end of June with family, from what we saw prior to the trip we were excited and had read both positive and negative reviews but ultimately decided to do our own thing and see how it went. The beach is stunning, yes there was some issues albeit minor with Sargassum but they are … more

Visited towards the end of June with family, from what we saw prior to the trip we were excited and had read both positive and negative reviews but ultimately decided to do our own thing and see how it went. The beach is stunning, yes there was some issues albeit minor with Sargassum but they are doing something to try and clear it at various times of the day but it’s not overwhelmed, the water can be choppy due to the area being open to the sea but it’s still very much useable. Buffet: Good options, changed between lunch and dinner, kids options with burgers, hot dogs, nuggets, chips. Mexican options, chicken, fish, pork, pizzas, pastas, vegetarian, gluten free options, desserts, ice creams, chocolate fountain. Breakfast has a wide variety such as waffles, pancakes, omelettes, sausage, bacon hash browns, fruit, yoghurts, cereals. A La Cartes: Bamboo - Oriental/Asian served buffet style Pompeya - Italian/Med, starters & Dessert served buffet with mains ordered Kulinarium - more fancy foodie type dishes La Brasas - Steakhouse, order from menu Note: There are no kids menus at the à la carte restaurants, which is not great for kids wanting their type of food, often seen parents in à la carte then followed by buffet as kids didn’t like the likes of steaks. Cleanliness: plenty of staff around cleaning up, all through the day but some guests let themselves down, leaving plates with food lying around for birds to come onto sun loungers and after hours leaving drinks cups, beer cans lying around at loungers on the beach rather than clearing their mess up after themselves. Kids Club: It felt like this was a tick box, if your kid isn’t there at the start of the advertised activity they are not allowed to join during the session and nothing really happened outside of the advertised activity which can be spread out with hours between them - starting at 10am and last activity around 4pm. Kids disco every evening for around 20-30 mins tops and it was pretty repetitive - 1 song, 1 game, mascot comes out for a song, the end….then sit around waiting for the next activity which is usually a live band then whatever entertainment was on for 45 mins, then the band again to end the night at 10.30pm Party nights: Wednesday rotate between white party and neon party, hotel goes effort for this with face painters, balloons - like a big rave - other local Riu hotels are bussed in which makes the place busier, not really kid friendly as guests from adult only hotels are coming to party and the staff are dressed towards an adult side of things. Day parties: Adults can go to Riu Caribe on Tuesdays (Jungle Party) and Fridays (Pink Party), from 2.30 to 7pm, hotel arranges buses and it feels like all animation staff are diverted towards this, encouraging guests to go rather than entertaining those staying behind. Service at the pool bar, Lobby Bar, waiting staff in restaurants were great, sports bar was a different experience and felt like a chore to serve even after tipping on the last round. There is no room service, if you want food after restraunts close then you’re left with pre-made, refrigerated, hot dogs, burgers, sandwiches, some chopped fruit and bananas. The microwaves are provide but are in poor state of repair with glass dishes broken and instructions for cooking times inaccurate as following them meant food was still cold. nacho machine with some not so nice cheese sauce. Basically the above is an embarrassment for a hotel that claims to be 5 star, when the hotel next door - the palace Costa Mujeres, is also a 5 star and offers room service. In summary: Riu Dunamar is not a 5 star, it may be given this years ago by Riu and since then they’ve cut back their offering but being honest it’s 4 star at best, comparatively it’s on par with a hotel in Lara Beach or Belek in Antalya - Visually nice, but lacking and not worth the hefty price tag, our last stay in Cancun offered us more for less, so this hotel advertised as “Platinum” by TUI with a premium price tag and the hotel advising 5 star, felt like a disappointment

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“Gorgeous beach”

This is our 2nd visit to Cancun and we chose this hotel based on what we felt was lacking the first time… a white sandy beach and blue waters as far as the eye could see. In this respect it did not disappoint. Even though its sargassum season the combination of the hotels location and the hardworki… more

This is our 2nd visit to Cancun and we chose this hotel based on what we felt was lacking the first time… a white sandy beach and blue waters as far as the eye could see. In this respect it did not disappoint. Even though its sargassum season the combination of the hotels location and the hardworking staff clearing the beach it remained largely sargassum free. The service at the pool bars was fantastic, the bar tenders were super friendly and ways happy to greet you, as were the staff on the drinks carts round the pool. They never passed without checking if we needed anything. The themed Riu party nights were always well advertised and well organised from what we seen. The Neon family party was at our hotel and there was neon decor everywhere, staff offering face paints and handing out balloons. Aside from the theme nights the other evening entertainment was ok, our favourite night was silent disco. The cleanliness in the hotel was fantastic, the staff were never done cleaning, rooms were spotless. Couldn’t fault it. We had 2 main areas where the hotel lets itself down. The restaurants don’t have a kids menu, my daughter can be quite fussy, but aside from that I witnessed lots of waste. In the steak restaurant little kids sitting with plates of ribs and steaks, eating none of it then going to the buffet afterwards. The Riu kids club is also quite restrictive, it has a schedule of activities and what we discovered was that if you were not there for the scheduled start time then you could not participate. Additionally they didn’t offer any free play - you could only participate in whatever was scheduled at that time. Any time we’ve been to a kids club before kids could chose to do the activity or colour/play games etc. Really disappointing as my daughter enjoys an hour or two around mid day to escape the sun which she couldn’t do so she spent every day back in our room to recharge.

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