Hotel Riu Palace Costa Mujeres - All Inclusive

“Heavenly”

We would like to thank the RIU for once again, giving us top notch service. From Melissa in hospitality, for always checking in . Our servers at the beach, pool and resteraunts that went above and beyond especially Josue in the Mexican restaurant, by the way the best server and restaurant, and Mo… more

We would like to thank the RIU for once again, giving us top notch service. From Melissa in hospitality, for always checking in . Our servers at the beach, pool and resteraunts that went above and beyond especially Josue in the Mexican restaurant, by the way the best server and restaurant, and Morocco. Aicela, Acela, Jorge, Enrique, Emillio, Carlos, Chris, Roza, Paola, you all made this trip the best. The people who tirelessly cleaned our room daily and the ones who kept the ground immaculate. Thank you so much. This was our first time to this location, breathtaking!

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“A wonderful experience in Riu Palace Costa Mujerus paradise”

It is a wonderful resort!! Exceptionally clean and comfortable. But truly more about the outstanding staff. Always very professional, and always greeting you with a smile. Especially Antonio at reception. He was always asking how he could make my stay even better! Another shoutout to front doo… more

It is a wonderful resort!! Exceptionally clean and comfortable. But truly more about the outstanding staff. Always very professional, and always greeting you with a smile. Especially Antonio at reception. He was always asking how he could make my stay even better! Another shoutout to front doorman, Edgar. Again, always offering to help. I will definitely return, hopefully, a couple of times next winter and spring!!!

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“Great 2 week stay, not sure if we'll return to Costa Mujeres”

All in all, the Riu Palace Costa Mujeres was a great resort. Will we return? Not sure. It’s approximately 45 minutes to an hour from the hotel zone and the city bus doesn’t go there. We were there for two weeks mid to end of April 2026. This was our 6th stay at a Riu resort, our first time at a Pal… more

All in all, the Riu Palace Costa Mujeres was a great resort. Will we return? Not sure. It’s approximately 45 minutes to an hour from the hotel zone and the city bus doesn’t go there. We were there for two weeks mid to end of April 2026. This was our 6th stay at a Riu resort, our first time at a Palace. The perks of a Palace are worth booking at least once to give it a try but it comes at a cost. We noticed an upgrade in the alcohol brands and at the a la carte restaurants. The classic Riu’s are good too, more affordable. It all depends on how much money you want to spend. The Elite pricing is crazy expensive so we'll never be booking that room type. We booked an ocean view (sea view) room (not Elite). The room was bright and roomy but too far from the beach. The ocean view rooms are located on the 4th floor above the lobby. We never heard people walking in the corridor and never heard anything from the rooms beside us for the entire stay. The ocean view from the spacious balcony was nice and we could see Isla Mujeres but that was it. No other scenery, just the ocean (which was beautiful). If we return, we would request a partial ocean view facing the hotel zone. We had issues getting two clean facecloths multiple times during the first week. My husband requested more facecloths on the app, which housekeeping delivered quickly. Another time I submitted a request on the app for more hangers and two clean facecloths. Housekeeping dropped off one facecloth and no hangers. We ended up going to the front desk to tell them what was going on. This is also when I asked if there was anything that could be done for our uncomfortable mattress. I could feel the mattress springs against my bones. Housekeeping added a thick’ish mattress pad which helped some. It’s definitely time for the hotel to look into the condition of the mattresses and to replace them. The mattress we had at the Riu Caribe last year was perfect. A few days later I had to submit another request for facecloths on the app. This time I mentioned that there were two adults in the room and that we require two new facecloths each and every day. When we put our dirty linens on the floor to be replenished, I made sure to lay the facecloths on the floor separate from the towels so the housekeeper would clearly see that we needed two clean facecloths. We tipped well, every day! We didn’t have linen issues at a different Riu that we stayed at in 2025. If kids annoy you, don’t go to this resort. I could comment on the parents not teaching their spoiled children right from wrong, but you know who you are. Enough said. The sargassum was relentless. We’re beach people, we love the ocean. Out of the two weeks that we were there, we swam in the ocean less than 6 times. Very disappointing. Not the hotel’s fault. We’ll go to a different country next time. Beach loungers were always available. We wish there was more shade on the beach. The palm trees did a decent job but we had to move the lounge chairs to dodge the hot sun. We prefer palapas as they provide more consistent shade and protection. Watch out for palm tree roots in the sand. Be prepared to go up and down 75 steps each time you head to the beach or pools if you’re taking the stairs between the buffet and Square Garden/Cappuccino. We certainly got our steps and squats in over the two weeks. The entertainment staff were phenomenal. We would say that this team of very hard workers are the best out of all the resorts that we’ve been to over the last 20 years. The Entertainment Supervisor Emmanuel deserves recognition for leading such a great team. He was very nice and personable. We played games on the beach lead by Kevin, Dehsi, Alexis Sexy Sexy, Rebecca and another gentleman (can’t recall his name). Hi Dehsi…we miss you already. The entertainment staff were very consistent in following the games on the schedule which was great compared to a different Riu. They played at the beach, by two different pools and by a small sandy area along the walkway at the end of the stairs. They also played bingo in the late afternoon by the adults only pool. The buffet servers and chefs work hard. Everyone was very attentive. The first few days we sat in the open-air section but as the temperature got warmer, we ate inside the air-conditioned sections. We found that there were fewer screaming kids in the A/C areas. Rosario and her team were great as well as Jorge and Albert. We only went to two of the a la carte restaurants, The Steakhouse and Krystal. We went to each a la carte four times over two weeks. The food and the servers were phenomenal. Parents…if you’re going to bring your children to an a la carte, please teach them some manners and stop pretending they’re not with you. Let them know that it’s not ok to scream and cry like they’re at a playground. We went to Square Garden every night after supper. We always tried the mocktail of the day (with alcohol added) from the special cart. The servers are very talented. The specialty drinks were amazing. The bartenders Miguel, Andre, Mayu and Maya were entertaining and super nice to chat with. Miguel and Andre are the absolute best! We’ve never seen bartenders work as hard and efficient like they were. We were very impressed by them. We often sat in Isabel’s section. She’s an amazing server, always on the lookout if you need a refill and often checking if you’re OK or if you’d like some snacks. The staff from Square Garden made the most of our stay. They’re genuinely happy to be there and to be friendly with the guests. We didn’t go to many of the shows. We went to the Monday night crazy show twice. It’s a 45-minute show which was extremely funny and entertaining. They do games with guests on the stage and karaoke. The reception staff and the bell boys were very polite and accommodating. There’s nothing to do in the lobby except wait for your shuttle or sit and read in the air conditioning. Lounge 24 is off of the lobby but you need make your own drinks. Good spot to grab a quick snack when everything else is closed.

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“Needs improvement”

I would rate this hotel 3 out of 5. The room was clean and comfortable, which made the stay decent overall. However, there are several areas that need improvement. The swimming pool amenities are in need of renovation or repair, as they feel outdated and not well maintained. The food was average at… more

I would rate this hotel 3 out of 5. The room was clean and comfortable, which made the stay decent overall. However, there are several areas that need improvement. The swimming pool amenities are in need of renovation or repair, as they feel outdated and not well maintained. The food was average at best—some items, like the bread, were stale, and many of the meals lacked flavor. I also don’t believe the “elite club” upgrade would significantly improve the overall experience, as the main issues seem to affect the resort as a whole. Unfortunately, the beach experience in Cancún was disappointing due to the excessive sargassum, which is out of control and significantly impacts enjoyment. With some upgrades to the facilities and improvements in food quality, this hotel could offer a much better experience.

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