Paradisus Cancún

“Wonderful experience”

Very nice hotel and good food Room service is great Very nice hotel

“10 Stars for Concierge Alejandro Aleman”

If I could give Alejandro more than 5 stars, I would! After arriving at the Cancun airport, I realized in a panic that I left my diamond ring in the room. I contacted Alejandro, and he immediately sprang into action. He personally retrieved it from lost and found and hired a trusted taxi to rush i… more

If I could give Alejandro more than 5 stars, I would! After arriving at the Cancun airport, I realized in a panic that I left my diamond ring in the room. I contacted Alejandro, and he immediately sprang into action. He personally retrieved it from lost and found and hired a trusted taxi to rush it to the airport before our flight left. This goes way beyond customer service. His honesty and speed saved a priceless possession. Alejandro Aleman is the absolute best. Thank you!

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“Family trip paradisus melia cancun”

Vianney was the best waitress we could have had during our family trip

“All the little things that can make or break a stay”

The review will only reflect our experience having stayed in the Adults Only Reserve area- Master suite Oceanfront, Pyramid 5 and hotel-wise we never ventured past the Pyramid 3(middle lobby) so I cannot comment on family side of the property. We were looked after by Alejandro our Concierge & Romme… more

The review will only reflect our experience having stayed in the Adults Only Reserve area- Master suite Oceanfront, Pyramid 5 and hotel-wise we never ventured past the Pyramid 3(middle lobby) so I cannot comment on family side of the property. We were looked after by Alejandro our Concierge & Rommel, who were both very attentive- from daily updates, all our dinner reservations & last minute requests, providing information on where we can go about booking activities (parasailing etc) he even went above and beyond with making the initial inquiry on estimated cost & even walking us there, pre-organizing the sunset Cruise on Nichupté, & booking the included spa visit/hydrotherapy. For the folks worried about cabanas, not all of them have a $charge, just the ones that you have to take stairs for, directly facing the water- & we were able to secure one daily & pre-book day before (you just need to plop a personal item between 9am-11am to show you will use it & you can keep it the whole day if desired)- they are set up with towels by the very meticulous Michele( he remembers our room number and preferred location- with good shade and view of ocean) & also Victor. Service was mostly outstanding as expected at Paradisus- sadly with the exception of the first dinner at Agua Marina where it took unnecessarily long time to be acknowledged or seated despite us having reservations (no one was manning the hostess desk but there was multiple staff there) - and the restaurant was nearly empty. Waiting for our server to come & provide water & take drinks/order took a while- which is really the reason I've rated 4/5. I think it was a communication issue from hostess to server. Once a server did arrive at our table, things moved extremely swiftly & he looked after us very well, even when the restaurant got busy- quick to refill drinks and ong the seafood was exceptional (the catch of the day: whole fried snapper was yum) - he even set up a birthday surprise for mom- thank you, Jonathan- he basically saved that experience that went from disappointed to very happy by his attentiveness & speed! I would also like to acknowledge some staff that really made the dining experiences so good- from proactively checking on us & giving recommendations, stellar but speedy service & ensuring we always had tequila/drinks: Alfredo (dinner at Blue Agave, cannot find their new dinner menu online yet, maybe that's why not a lot of folks there at dinner, but i believe the beef i had was short rib- tender & phenomenal), Manuel (lunch at Agave, i loved the Birria soup), Jesus at Capella (one of our favorite experiences even though it's good but not the most exciting food), Daniel at Kao (we popped in for just desert and drinks and yet he managed to make it fun by again proactively recommending specific shots based on my "usual" order so i could try a different brand of mezcal), and the darling of a man, Emanuelle at Sal steakhouse (loved the brisket and clam chowder) - in true Paradisus form, it's the wonderful staff, very good food, & great drinks that are the stars- that combined with the resort cleanliness, scent, and renovated design/property vibe at the Reserve which was quiet, well-attended to, relaxed- exactly what we needed. There's activities/shows within a short walk to main lobby or main pool areas if you seek it. For the staff at Sante & Reserve lounge(they work at both): we particularly enjoyed the service from Cynthia (proactively checking if i want anything even when I'm in the pool she times it very well with a drink a 1/3 full 😀 and continuously brings me my choice of tequila no need to ask- anticipatory 5star service right there), & we also enjoyed wonderful service there from Javier, Yamil, Gemma, Luis, & Valeria. Location of the property was super convenient, with many options of activities at Aquaworld short walk right across the street, from speedboat jungle tours, jetskis, skyrider, etc. Just tip the bellman to golfcart you to the hotel gate to avoid the stairs. There was sargassum during our time, on the beach but there's still folks that find it swimmable certain times of day, when it is mostly on the beach (and not the water)- it was not as awful as what I'd see in nearby/other areas of hotel zone online, & they definitely run the tractors dailly to upkeep (not completely clear but it is june). Other comments if it matters: Designated smoking area for the Reserve section has a tiny bit more shade in the morning luckily(not a lot just vines that are starting to grow) than the one near pyramid 3(main pool) which gets full sun/zero shade- but the one by the main pool has seats w/ cushions- i spoke to someone and apparently they are very strict on no smoking on the actual beach. The master suite layout for the second bathroom was rather odd, looked like they intended to put a small tub but changed their mind for unknown reason. The balcony for the Master suite was huge, but also like there's a bit of wasted space, maybe could use an outdoor tub? We didn't get to enjoy much of the nightly entertainment since it conflicted with some of our dinner reservations, which again if no reservations were required- could have been avoided. They also may consider doing it in more of a theater/or use one of their conference rooms rather than a stage that sits by the pool with the audience seated across from the pool. It would alleviate some of the noise issues for people in main building perhaps(not an issue for our room). And i have to mention- although seeing it as trend now for some hotels and also this brand, likely to save on cooling costs- your room thermostat is set so that is does not go below 20degrees Celsius, it does have a tendency to feel too warm at night.

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