Description
Facilities: The resort has a lift and features 480 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with… more
Meals: Dining facilities include a non-smoking restaurant, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Alcoholic beverages are available.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Board games
- Entertainment
- Entertainment for adults
- Karaoke
- Pool table
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Outside parking
- Parking
- Valet parking
- Shuttle transfer
- Airport transfer
- Shuttle
- Transport service
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Free Internet
- High-speed cable connection
- Services
- Balcony
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Chapel
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Ice maker
- Indoor pool
- Iron
- Ironing equipment
- Ironing service
- Laundry
- Luggage storage
- Luggage storage
- Luggage storage (extra charge)
- Medical service
- Meeting room
- Newspapers
- Porter
- Postal service
- Private pool
- Public bathroom
- Rooftop pool
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Shoe shiner
- Stores
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Water slide
- Wedding service
- Children
- Childcare
- Kids' TV channels
- Kid´s club
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Breakfast in bed
- Buffet restaurant
- Rooms for events / banquets
- À la carte restaurant
- Swimming pools
- Children’s pool
- Full SPA circuit
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Golf course
- Mini golf
- Snorkelling
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible lobby
- Wheelchair-accessible room
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Excellent
Based on 9993 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its wealth of amenities
Showing 5 featured reviews out of 9993 TripAdvisor reviews
S
Sherpa52736087743
20/07/2026
“Great gym”
Shout out to Uriel in the gym. He was awesome. Had a great time.
C
Cheryl B
17/07/2026
“Another great experience at the Palace Resorts”
This is our third time at Sun Palace and each time it gets better. We are members of the Palace family and enjoy all our stays at the Palace Resorts. It starts with our welcome email from our diamond concierge, Giselle Garcia. She is fantastic. Our airport pickup, restaurants being scheduled, … more
C
cancunaholic10
Shelby, North Carolina
17/07/2026
“Sun Palace July 2026 Freedom 250 celebration”
My wife and I are Palace Resort members, and have been since 2008. We have celebrated the 4th of July with our Palace family each year, excluding Covid, since then. They always make the 4th so very special with bands, dancers, stilts walkers, buffets and fireworks! It truly is a spectacular day!… more
B
billwalls100
12/07/2026
“Was a great trip. Will be back.”
The entire staff was amazing. Loved the entertainment staff. Bartenders and waiters were great. The food was amazing especially the buffet. We had the romantic dinner on the beach, which was great and the violin player was very good.
K
Kevin O
12/07/2026
“Don’t miss Sun Palace”
Awesome resort right on the water. Adults only! Great food and drinks! Friendly hotel staff and attentive pool and beach staff. Great access to incredible ocean and white sand beach. This was our 5th time at this resort. 😁
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
7
Very good
Based on 2 reviews
Service: 6
Cleanliness: 6
Room: 5
Facilities: 7
Location: 5
Breakfast: 10
Lunch/Dinner: 10
Quality/Price: 8
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.