Description
Facilities: The resort has a lift and features 480 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with… more
Meals: Dining facilities include a non-smoking restaurant, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Alcoholic beverages are available.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Board games
- Entertainment
- Entertainment for adults
- Karaoke
- Pool table
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Outside parking
- Parking
- Valet parking
- Shuttle transfer
- Airport transfer
- Shuttle
- Transport service
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Free Internet
- High-speed cable connection
- Services
- Balcony
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Chapel
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Ice maker
- Indoor pool
- Iron
- Ironing equipment
- Ironing service
- Laundry
- Luggage storage
- Luggage storage
- Luggage storage (extra charge)
- Medical service
- Meeting room
- Newspapers
- Porter
- Postal service
- Private pool
- Public bathroom
- Rooftop pool
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Shoe shiner
- Stores
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Water slide
- Wedding service
- Children
- Childcare
- Kids' TV channels
- Kid´s club
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Breakfast in bed
- Buffet restaurant
- Rooms for events / banquets
- À la carte restaurant
- Swimming pools
- Children’s pool
- Full SPA circuit
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Golf course
- Mini golf
- Snorkelling
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
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- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 9968 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its wealth of amenities
Showing 4 featured reviews out of 9968 TripAdvisor reviews
L
Lisa M
03/06/2026
“Palace Resort is a must!”
The beach and ocean in this area is gorgeous. The rooms are well kept and clean. Noise level is minimal if any. Great value for the price. The service everywhere is excellent. The activity staff Jesus, Pedro, Johnathan, and Daniel have great games and keep the atmosphere fun. It's my 3rd year here … more
D
Daniel A
30/05/2026
“Sun Palace Vacation”
I had an amazing time with my wife at sun palace! The staff is so incredible that it has become my go to destination in Cancun. This resort is perfect for couples with the best ocean view from any angle no matter if you’re inside or outside the resort the ocean is always right in front of you! The … more
A
Alba A
30/05/2026
“The absolute best resort!”
We had a beautiful time at Sun palace. This is our 3rd time visiting this resort and we keep returning because of the staff attentiveness. This time the entertainment team has exceeded my expectations! Jonathan, Pedro, Jesus and Daniel are the absolute best! Their level of professionalism and commi… more
J
Jennifer L
05/06/2026
“If you don't want high pressured sales your entire vacation pick a different resort”
First I have to say the positives. The entertainment staff especially Daniel. The wait staff especially Alfredo so pleasurable. I felt the service was absolutely impeccable, unfortunately the front desk chooses to high pressure you into buying products. When you pay that much to stay at a five-star… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
7
Very good
Based on 2 reviews
Service: 6
Cleanliness: 6
Room: 5
Facilities: 7
Location: 5
Breakfast: 10
Lunch/Dinner: 10
Quality/Price: 8
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