Description
Facilities: The resort has a lift and features 480 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with… more
Meals: Dining facilities include a non-smoking restaurant, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Alcoholic beverages are available.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Board games
- Entertainment
- Entertainment for adults
- Karaoke
- Pool table
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Outside parking
- Parking
- Valet parking
- Shuttle transfer
- Airport transfer
- Shuttle
- Transport service
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Free Internet
- High-speed cable connection
- Services
- Balcony
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Chapel
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Ice maker
- Indoor pool
- Iron
- Ironing equipment
- Ironing service
- Laundry
- Luggage storage
- Luggage storage
- Luggage storage (extra charge)
- Medical service
- Meeting room
- Newspapers
- Porter
- Postal service
- Private pool
- Public bathroom
- Rooftop pool
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Shoe shiner
- Stores
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Water slide
- Wedding service
- Children
- Childcare
- Kids' TV channels
- Kid´s club
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Breakfast in bed
- Buffet restaurant
- Rooms for events / banquets
- À la carte restaurant
- Swimming pools
- Children’s pool
- Full SPA circuit
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Golf course
- Mini golf
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 9937 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its wealth of amenities
Showing 5 featured reviews out of 9937 TripAdvisor reviews
A
Amy Z
02/05/2026
“Amazing & Relaxing Time”
This resort is beautiful and the service was exceptional- it takes a great resort and makes it absolutely amazing. We did the wine tasting, Kevin the Sommelier had great explanations and it was such a fun experience. Kevin saw us at many dinners after and suggested wines for us, remembering the t… more
A
Aneilia M
28/04/2026
“Excellent Choice”
Sun Palace Cancun is a fantastic adults‑only, all‑inclusive resort ideal for couples seeking a romantic getaway. The resort offers beautiful oceanfront views, a relaxed atmosphere, and exceptional service that feels personal and attentive throughout the stay. Rooms are spacious, clean, and well ap… more
D
Don S
25/04/2026
“Go see Juan - Aurora Restaurant - Sun Palace”
If you want the best service possible go see Juan at the Sun Palace Cancun - Aurora restaurant. He is by far the best waiter there. Always has a smile on his face. Always happy that you're there. Always willing to go the extra mile so that you have a best experience possible.
R
Rhonda J
24/04/2026
“Another great experience at Sun Palace Cancun!”
Sun Palace delivers a polished, adults-only all-inclusive experience that leans heavily into relaxation, attentive service, and oceanfront luxury. From the moment you arrive, the staff sets the tone—warm, efficient, and genuinely focused on making your stay seamless. The property itself is on the s… more
E
elliote622
24/04/2026
“Very talented group. High energy”
Great show , great entertainment
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
7
Very good
Based on 2 reviews
Service: 6
Cleanliness: 6
Room: 5
Facilities: 7
Location: 5
Breakfast: 10
Lunch/Dinner: 10
Quality/Price: 8
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