Description
Facilities: In addition to 179 villas/houses, this spacious property includes a residential complex with a lift,made up of a 7-storey main building and an 8-storey auxiliary building. Awaiting guests are 358 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public… more
Location: This hotel is situated at the heart of the hotel zone, and offers views of the Caribbean and white sandy beaches. Restaurants and links to public transport can be found in the immediate vicinity. Isla Mujeres is around 40 minutes away, Playa del Carmen and Xcaret are around an hour away, and Xel-Ha and the tourist centre of Tulum are roughly 1.5 hours from the hotel. Cancun International airport is 14 km away.
Meals: Dining facilities include a dining room, a café, a bar and a pub. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Laundry
- Laundry Service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Entertainment
- Entertainment for adults
- Shops in hotel
- Parking
- Nearby parking
- Outside parking
- Parking
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Wi-Fi
- Services
- Balcony
- Bike rental
- Car rental
- Conference centre
- Fan
- Garden
- Luggage storage
- Medical service
- Microwave
- Room service
- Security
- Serviced office
- Sun terrace
- Terrace
- Children
- Babysitting service
- Kid´s club
- Bars
- Bar
- Snack bar
- Swimming pools
- Children’s pool
- Outdoor pool
- Gym and SPA
- Spa
- Activities
- Golf course
- Table tennis
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 3444 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 3444 TripAdvisor reviews
M
Milagro L
Dallas, Texas
17/04/2026
“Nice hotel.”
The hotel was nice, the food in general was good, but my favorite was the Italian. The staff was helpful but Jarlin was the best, very friendly and professional. Our room has a beautiful view. We enjoy our stay.
L
Lavonda K
17/04/2026
“Nice experience”
Jarlin, was extremely helpful and friendly, he books for us our dinner time and help us resolving issues. The staff in general are friendly , The Italian restaurant was amazing, good wines and food. In general we enjoy our staying .
R
Renel W
16/04/2026
“Cancún getaway”
Our stay in Cancun was absolutely incredible from start to finish! The resort itself was beautiful, but what truly elevated our experience was the Enclave upgrade—100% worth it. The added perks, exclusive spaces, and overall attention to detail made everything feel more relaxing and personalized. … more
L
Lauryn58
Hartford, Connecticut
16/04/2026
“Wonderful family resort!”
Just came back from a wonderful experience at the Hilton Mar Caribe. The kids club was AMAZING - spotlessly clean and lots of fun activities for the kids. Burgers at Chala were delicious. My son and I are both gluten-free, and the staff did an amazing job at accommodating. Rooms were spacious and d… more
M
Maria m
16/04/2026
“Amazing & relaxing getaway”
My bf and I stayed here for my birthday and we 10/10 recommend 👌 The service was amazing all around. The ladies at the spa were amazing and gave us a great experience during our couples massage! Ask for therapist Sheyla and Amores they were incredible!
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
10
Excellent
Based on 1 reviews
Service: 10
Cleanliness: 10
Room: 10
Facilities: 10
Location: 10
Quality/Price: 10
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