Description
Facilities: In addition to 179 villas/houses, this spacious property includes a residential complex with a lift,made up of a 7-storey main building and an 8-storey auxiliary building. Awaiting guests are 358 rooms. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public… more
Location: This hotel is situated at the heart of the hotel zone, and offers views of the Caribbean and white sandy beaches. Restaurants and links to public transport can be found in the immediate vicinity. Isla Mujeres is around 40 minutes away, Playa del Carmen and Xcaret are around an hour away, and Xel-Ha and the tourist centre of Tulum are roughly 1.5 hours from the hotel. Cancun International airport is 14 km away.
Meals: Dining facilities include a dining room, a café, a bar and a pub. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Laundry
- Laundry Service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Entertainment
- Entertainment for adults
- Shops in hotel
- Parking
- Nearby parking
- Outside parking
- Parking
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Wi-Fi
- Services
- Balcony
- Bike rental
- Car rental
- Conference centre
- Fan
- Garden
- Luggage storage
- Medical service
- Microwave
- Room service
- Security
- Serviced office
- Sun terrace
- Terrace
- Children
- Babysitting service
- Kid´s club
- Bars
- Bar
- Snack bar
- Swimming pools
- Children’s pool
- Outdoor pool
- Gym and SPA
- Spa
- Activities
- Golf course
- Table tennis
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
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Excellent
Based on 3554 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Cancun
Showing 5 featured reviews out of 3554 TripAdvisor reviews
M
Melissa R
30/05/2026
“Great weekend trip!”
Here for a solo, short weekend. Using points. Overall very good stay. View from the room is excellent. For so far has been good I am looking forward to the Italian restaurant tonight. Has been really easy to get reservations upon arrival and check in. Aqua Aerobics and pool activity have been gre… more
2
263ericr
30/05/2026
“The Real MVP of Flama Steakhouse: Roberto”
Roberto provided exceptional service during our visit to Flama Steakhouse inside the Hilton Cancun Mar Caribe. From the moment we were seated, he was friendly, professional, attentive, and genuinely focused on making sure we had a great dining experience. He anticipated our needs, offered excellent… more
R
Rachelle G
29/05/2026
“Another fantastic family experience!”
This was our second vacation at Hilton Cancun Mar Caribe. We first came when our son was 18 months and now return when he is 3 1/2. It was like coming back to visit La familia. The hospitality and care we receive from the staff here is phenomenal. Samuel and Andres are a best-in-class team! They re… more
D
DayTrip25302847763
29/05/2026
“Irving the magnificent!!”
Thank you so much, Irving! You made our vacation ☀️🏖️very pleasant with your hospitality, and kindness! Hilton mar caribe Cancun is very lucky to have you! Warm wishes to you and your success!!!! 🙌🎉
A
Alissa S
28/05/2026
“Ramses bartending”
Ramses was a great bartender, made all of our drinks so elevated, and everything feel like a great experience.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
10
Excellent
Based on 1 reviews
Service: 10
Cleanliness: 10
Room: 10
Facilities: 10
Location: 10
Quality/Price: 10
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