Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible fac… more
Meals: The dining area includes a restaurant and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. Special extras await all-inclusive guests – snacks as well as a selection of alcoholic and non-alcoholic beverages. Breakfast, lunch and dinner are available.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Dance hall
- Games room
- Karaoke
- Live music
- Mini golf
- Pool table
- Shops in hotel
- TV lounge
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Barbecue
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Coffee machine
- Conference centre
- Currency exchange
- Fan
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Heated pool
- Ice maker
- Indoor pool
- Iron
- Library
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Poolside huts
- Porter
- Private pool
- Public bathroom
- Rooftop pool
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Stores
- Sun terrace
- Sun terrace
- Terrace
- Wake-up call service
- Water slide
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' playground
- Kids' pool
- Kid´s club
- Swimming pools
- Children’s playground
- Children’s pool
- Full SPA circuit
- Poolside parasols
- Poolside sun loungers
- Bars
- Bar
- Beach bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Barbecue / grill
- Breakfast buffet
- Breakfast in bed
- Buffet restaurant
- Menu for diabetics (on request)
- Restaurant guide
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Golf course
- Mini golf
- Snorkelling
- Surfing
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible lobby
- Wheelchair-accessible room
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 54 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa del Carmen
Showing 5 featured reviews out of 54 TripAdvisor reviews
A
Adam A
26/07/2026
“Best Mexico has to offer”
It was beyond amazing. The service, the location, the amenities. We were lucky enough to have Alfonso and Gilberto as our hosts for the trip and they were so attentive and such wonderful people. The entire campus is so well maintained, you are shuttled around on demand via golf carts or you can tak… more
T
TrailBlazer702030
16/07/2026
“Surpassed expectations.”
Ivan and Alan are amazing. They made the extra step to make our stay unforgettable. Any request was met with haste. For example my son left his sunglasses at the pueblito’s arcade we noticed a day later, asked them if they could look for them. They found them and brought them to us. The best service
W
Wander36747478110
12/07/2026
“Blissful Stay”
I stayed at the Alila Mayakoba for a week and it was absolute bliss. The entire property was so well done. The rooms are gorgeous - the bathroom was ginormous, I wish I could take it home. There are two pool areas in addition to the beach. I’m more of a pool person so I spent most of my time betwe… more
3
3OT0BYLXwXw7rsmEljWm
New York City, New York
12/07/2026
“Beautifully designed property with exceptional service”
We had a lovely stay at this newly-renovated and stunningly beautiful property. I was a bit apprehensive because it's new and because some early reviews stated the staff was untrained and not very helpful. But whatever early kinks they had were worked out because we found the service exceptional. T… more
F
FaeGersh
11/07/2026
“It hurt to leave”
Best Alila we've ever been to, and that is next to the Big Sur Alila! The service was out of this world, and I literally cried when we had to leave.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info