Ambassador At Grand Velas All Inclusive

“Amazing trip!”

Stayed at the ambassador pool beachfront property. Loved everything about it. The view, especially the restaurants. Food had variety of items on the menus. Waiters, beach staff, and especially our concierge : Antonio Saldivar, was incredible. He was always available, helped with everything, arrange… more

Stayed at the ambassador pool beachfront property. Loved everything about it. The view, especially the restaurants. Food had variety of items on the menus. Waiters, beach staff, and especially our concierge : Antonio Saldivar, was incredible. He was always available, helped with everything, arranges a special spa for my Daughter, helped to find medicine, arranged dinner reservations, and even brought us robes when others were busy. Service overall Impeccable!

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“Cancun 2021”

This was our 3rd family visit to the Grand Velas Resort in Cancun during the week of Thanksgiving using the wonderful help of Robyn Ayers at Dream Makers Vacation Services. We were warmly welcomed and the staff were very hospitable during our stay. Our 8 grandchildren range in age from 5 years old … more

This was our 3rd family visit to the Grand Velas Resort in Cancun during the week of Thanksgiving using the wonderful help of Robyn Ayers at Dream Makers Vacation Services. We were warmly welcomed and the staff were very hospitable during our stay. Our 8 grandchildren range in age from 5 years old to 18 and they each had things to occupy their time. As we were still aware of some Covid restrictions outside the resort, we all chose to stay at the resort and eat, relax by the pool and beach, and enjoy the spa. We all appreciated Umberto who took care of us poolside, constantly bringing us food and drinks. The four youngest boys aged 5, 7, 8, and 10 loved the kid’s club activities throughout the week. The four teenagers aged 15, 16, 17, and 18 played beach volleyball with kids they met and took walks, enjoyed the sunshine during the day, and joined family at night to eat and then sing karaoke or watch entertainment provided by the hotel. My husband and I were disappointed this time around with the restaurants’ food choices. We loved Lucca and went there twice. We opted out of Frida this time because we were disappointed in the food choices there on our previous trip in 2019. The family liked the Asian restaurant but my husband did not as he doesn’t eat sushi. Azul was where we ate breakfast. Unfortunately both my husband and I were disappointed with the food choices and temperature of the food for Thanksgiving dinner at Azul. Most “hot” dishes were just warm so by the time we sat down the food was cold. I would have liked to see more green vegetable offerings as well as REAL turkey stuffing made only with breadcrumbs, not added sausage or pork products. I missed having cranberry sauce and pumpkin pie, too. During the week my husband and I took the four teenagers to the French restaurant located in the adult section of the resort. We were extremely dissatisfied with the food here. We all got steak and it was presented very tough, chewy, and with lots of fat! This was not at all like 2019 when we dined here. Even though the staff were polite and well trained in serving I would not go there again. Our concierge, Jorge, was exceptional, however. He coordinated everything for us from room assignments to dinner reservations to spa appointments to returning to the airport. He was able to handle several large family groups at the same time. Kudos to his organizational skills. Although this is considered a 5 Star resort, since my husband and I were paying a lot for this vacation, we would rate it 4 because of the restaurants. Robyn, as I indicated before, was extremely helpful in planning and executing another family trip. This is the 5th time Robyn has coordinated a trip for us (2 to Turks and Caicos and 3 to Cancun) and we are happy and eager to have her plan our next family trip! Many thanks, Robyn!

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