Aruma Hotel

“Unbeatable Location”

Great hotel, boutique type. Right in the heart of playa. If you like to visit nightclubs and restaurants you will not find better location. Rooms are very clean, gentle staff, and the hotel has a small a cozy pool in the roof top. Very recommended.

“Website Not as Transparent as You Think - Beware!”

I booked a deluxe Junior room on via American Express Travel for $135 USD for 2 nights just 10 months prior to the hotel stay in January. Upon check, the staff did not have it organized in the system that I had already paid. So they tried to charge me again for the room but even more than what I al… more

I booked a deluxe Junior room on via American Express Travel for $135 USD for 2 nights just 10 months prior to the hotel stay in January. Upon check, the staff did not have it organized in the system that I had already paid. So they tried to charge me again for the room but even more than what I already paid $150 USD many months prior. Luckily, I had to email them my proof of payment from American Express Travel. Not sure if it was scam or miscommunication on their part. This made things take a buit longer at check in. So it is clear that they are not in transparent communication with their partners in sales. As many other reviews had mentioned, the rooms do not look at all like the pics posted on the site. The pictures make it look clean, sheik and boutiquie. In reality this is not the case, it’s an outdated and slowly eroding hotel. The keyless card pin entry was faulty too. The battery was low. Further, the ‘‘La Martina Club’ partnership (exclusive free access to our beach club La Martina (sun bed included!)’ is a fraudulent trap offered on their website. They use this as an excuse for you to pay thier 120 MXN peso daily resort fee. It is far from free. In reality, you get free access and a free bed with a minimum spend of 800 MXN pesos ($50 USD). So in the end, it’s not a free sun bed or free access because you are not free to spend on what and how much you want to consume. You are spending at least $50 USD on drinks or food. The only good thing was the free included breakfast from 8:00 AM 0 10:00 AM which had many vegan and vegetarian items and no meat items. This is great because I eat plant-based but if you are a meat eater you might be disappointed. Additional Fees you should be aware of Resort fee: MXN 120 ($7.50 USD) per person per night but they are at least transparent about this on the Aruma Hotel website and at the time of booking with their partner in slaes, American Express Travel. The resort fee includes: * Breakfast (IN REALITY, True!) * Partner property beach club access (IN REALITY, False!! You must pay 800 MXN pesos ($50 USD)!!

less