Encanto Riviera

“Good stay, few negatives”

Nice condo and very central. We stayed in appartement 23. We had a lovely stay, the condo is in the center but be did not have the noise of the center. There is a nice rooftop pool and a place to BBQ on the roof. Unfortunately, there were not many sunbeds on the rooftop. The furniture on the rooft… more

Nice condo and very central. We stayed in appartement 23. We had a lovely stay, the condo is in the center but be did not have the noise of the center. There is a nice rooftop pool and a place to BBQ on the roof. Unfortunately, there were not many sunbeds on the rooftop. The furniture on the rooftop was also not clean and regularly broken. Big disappointment of the apartment. There wasn't even toilet paper or soap when we arrived. I travel quite a lot but I've never experienced that! The kitchen was also not fully equipped, for if you want to cook yourself. There weren't even tea towels! Also only 1 pair of keys for an apartment that can accommodate 4 people. That's not handy. Make sure the key box works and then 1 pair of keys is no problem. Furthermore, we had a nice stay.

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“A great large apartment”

The building is just a short walk from the main tourist streets and the public beach. There are 2 main supermarkets within a short walk of the building, both Mega & Walmart, plus there is an Oxxo & Circle K almost next door. So the location is great, although there is a bus station across the roa… more

The building is just a short walk from the main tourist streets and the public beach. There are 2 main supermarkets within a short walk of the building, both Mega & Walmart, plus there is an Oxxo & Circle K almost next door. So the location is great, although there is a bus station across the road, so can hear announcements through out the night. The apartment we had (29) is huge a 2 bed, 2 bath, 2 balcony with large area for lounge, diner and kitchenette, 3 A/C units, with internal stairs up to the roof terrace with access to the swimming pool and bar-be-que area. The kitchenette included an electric hob, a microwave, fridge freezer, blender, toaster and coffee machine. Did have an issue with the sink, but that was fixed straight away. Found the apartment comfortable and a perfect base for our travels out and about. The pool is smaller than the pictures imply and the sun loungers are dated and brittle, but are usable if careful! Wifi was speedy.

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“Great service!”

We stayed for five days in room 4. We used the kitchen everyday, and that saved some money. Also, it is very convenient to have Walmart and Soriana couple blocks away to buy water, groceries, etc. The bus terminal ADO is across the street. The house keeping did a great job. My children loved the sw… more

We stayed for five days in room 4. We used the kitchen everyday, and that saved some money. Also, it is very convenient to have Walmart and Soriana couple blocks away to buy water, groceries, etc. The bus terminal ADO is across the street. The house keeping did a great job. My children loved the swimming pool, and just in case they provide beach towels; just make sure you don't lose them, or you pay $20 dollars per towel. The person at the reception was very helpful I think his name is Ivan at 3:00 a.m he opened the door for us, and he always was very attentive. I will definitely recommend this place.

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“Recent Stay at Encanto Riviera”

We stayed with some friends at this hotel. We found it very clean and the staff was friendly but did not speak a lot of English. The pool area was a little disappointing as the chairs and shelter from the sun was limited. And for true Canadians, there were to many frogs.

“Fine for what we needed but a bit disappointing”

We stayed at Encanto for 11 days while we searched for places to live. (we recently moved to Playa) At first I did not like the location but later realized it was perfect for us as it allowed us to learn the area and it was close to the park where we could walk our dog. The entire staff was fantast… more

We stayed at Encanto for 11 days while we searched for places to live. (we recently moved to Playa) At first I did not like the location but later realized it was perfect for us as it allowed us to learn the area and it was close to the park where we could walk our dog. The entire staff was fantastic and made us feel at home. I was disappointed with the actual building features as I'm sure when it was new it would have been amazing, but, years of wear and tear have worn on things at Encanto. The Rooftop pool had only one working lounge chair, all the others were broken, the kitchen burners for cooking did not heat up to cooking temperatures, there were no microwaveable containers available even though there was a microwave. Our idea of an equipped kitchen verses theirs was measurably different. There was a leak in the bathroom which they repaired right away but I got the sense that the staff is working with bear bones minimum support and funding to maintain the building and get things back to above average. I also think they can turn things around but need to be aware that they need to invest into basics again. Great people, good location, dog friendly but worn down amenities.

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