Description
Pamper yourself with onsite massages or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access, concierge services, and discounted use of a nearby fitness facility. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip a… more
With a stay at Hotel Cielo, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.3 mi (0.4 km) from Playacar Beach and 0.3 mi (0.4 km) from Playa del Carmen Maritime Terminal.. Distances are displayed to the nearest 0.1 mile and kilometer. Quinta Avenida - 0.1 km / 0.1 mi Chabad Playa del Carmen - 0.2 km / 0.1 mi Playa del Carmen Main Beach - 0.2 km / 0.1 mi Founders Park - 0.2 km / 0.1 mi Frida Kahlo Museum - 0.3 km / 0.2 mi Mercado Playa del Carmen - 0.3 km / 0.2 mi Portal Maya - 0.4 km / 0.2 mi 3D Museum of Wonders - 0.4 km / 0.2 mi Playacar Beach - 0.4 km / 0.3 mi Playa del Carmen Maritime Terminal - 0.4 km / 0.3 mi Central Square - 0.5 km / 0.3 mi Calle 12 - 0.5 km / 0.3 mi Paseo del Carmen - 0.5 km / 0.3 mi Calle Corazón - 0.5 km / 0.3 mi Plaza Paraiso - 0.6 km / 0.4 mi The nearest airports are: Cozumel Intl. Airport (CZM) - 35.3 km / 21.9 mi Cancun Intl. Airport (CUN) - 56.7 km / 35.2 mi The preferred airport for Hotel Cielo is Cancun Intl. Airport (CUN). . Near Playa del Carmen Main Beach.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Carboncitos, or stay in and take advantage of the room service. Cooked-to-order breakfasts are available daily from 7:30 AM to 11:00 AM for a fee..
- Other
- Air conditioning
- Additional services
- Laundry
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Parking
- Parking
- Smoking
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Car rental
- Fan
- Luggage storage
- Medical service
- Room service
- Safe
- Sale of tickets
- Security
- Sun terrace
- Terrace
- Towel service
- Gym and SPA
- Massages
- Spa
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- General
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- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 1140 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa Del Carmen
Showing 4 featured reviews out of 1140 TripAdvisor reviews
D
debbieu27
North Babylon, New York
19/03/2026
“Boutique paradise”
Another wonderful visit at my home away from home. I can’t say enough about how wonderful the staff is at this hotel. They are always available to answer any questions and offer recommendations. The location is absolutely perfect. Steps away from the beach and fabulous 5th Ave. We brought along ano… more
S
Stacy G
20/02/2026
“I will be back.”
This Hotel is a great place to stay and the Restaurant Carboncita’s which is part of the Hotel has excellent food. The staff is amazing. They actually will bring drinks out balanced on their heads.
G
Geealuana
08/02/2026
“Delightful stay in Playa del Carmen”
Cielo Hotel is a true gem in Playa del Carmen. The location couldn’t be better—right in the heart of everything, with easy access to the beach, great restaurants, and vibrant nightlife, yet still peaceful enough to relax and unwind. The amenities are thoughtfully designed and well maintained, makin… more
K
Kristen R
Cincinnati, Ohio
27/01/2026
“Great deal, great location, wonderful food!”
We needed a last minute hotel because of flight issues. This hotel was so lovely we will make plans to return! The architecture is so interesting and beautiful. Our room had so much character! The staff was very warm and welcoming. There were water dispensers set up to fill water bottles and very n… more
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