Hotel Riu Playacar - All Inclusive

“Fabulous Riu hotel”

We had a fantastic two week holiday at RiuPlayCar. We are a family of four including two teenagers. This is a lovely hotel, with everything we needed for a very enjoyable holiday. The rooms were big and quiet, with the beds (and pillows) being huge and very comfortable. There was a huge choice of f… more

We had a fantastic two week holiday at RiuPlayCar. We are a family of four including two teenagers. This is a lovely hotel, with everything we needed for a very enjoyable holiday. The rooms were big and quiet, with the beds (and pillows) being huge and very comfortable. There was a huge choice of food, all really good with live cooking stations as part of the massive buffet, also 3 restaurants - the streak and Italian restaurants were excellent with no surcharge and you didn’t have to book. All the restaurants were very clean, we saw staff gelling their hands, and any dropped food was cleared immediately. Although the main restaurant is a buffet service for food they provide a drinks service, decent enough wines etc. All the staff on the resort were lovely - really helpful and polite, from the restaurant staff and the bar staff to the entertainment team, cleaners and reception team. We liked the fact the reception team called a few times to check we were satisfied with everything. The pool areas were very clean (again staff cleaning spillages immediately). All areas were very well staffed which meant we were served quickly. Bar staff brought round trays of drinks both poolside and to the sun beds on the beach, and would take your drinks order if you wanted something else (which was more than we expected when we booked). We were really impressed by the service. The daytime activities were good - daily bingo, weekly Mayan culture dance, also daily dance / various exercise sessions and volleyball on the beach so plenty to keep our teenagers (and me) happy. Also free body boards and kayaks. We read about the seaweed problem and although you could see lots came in overnight it was cleared early in the morning so it was fine to swim in the sea which we did every day . I did 4 dives and a reactivate dive session with two of the dives being in Cozamel (picked up from the hotel and speedboat over). I organised these through ScubaCaribe at the resort whilst I was there and again the ScubaCaribe staff were very professional and helpful, all well organised and they made me feel very comfortable as I was nervous about doing the dives after a long break from diving and also because I was doing them on my own. We have stayed at a Riu hotel once before which is why we decided to go with Riu again and it was definitely the right decision as the whole hotel experience was fabulous.

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“Fantastic Family Stay in Playacar”

We booked this holiday through TUI Group as a family of four with two 12-year-olds and had a fantastic experience from start to finish. The hotel was spotless, with beautifully maintained, open and spacious grounds. Our room overlooked the main avenue leading down to the beach, which made for a lo… more

We booked this holiday through TUI Group as a family of four with two 12-year-olds and had a fantastic experience from start to finish. The hotel was spotless, with beautifully maintained, open and spacious grounds. Our room overlooked the main avenue leading down to the beach, which made for a lovely setting. The beach itself was excellent—soft white sand, seaweed cleared daily, and there were always plenty of sunbeds available. The beach access really sets this hotel apart, with stunning views across to Cozumel. The location within the gated community of Playacar felt very safe and was beautifully landscaped. There’s also a handy shopping area directly across the road, perfect for picking up gifts, plus a pharmacy and medical centre, which I used during our stay due to an ear infection. The staff were brilliant throughout—consistently friendly, helpful and attentive. The entertainment team were especially engaging, and our children loved getting involved in activities like boules, ping pong and other daily events. A special mention to Cairim from the entertainment team, who really stood out and made a big difference to our stay. Friday nights were a real highlight with the Neon and White parties at the sister hotel, Hotel Riu Tequila, just across the road. The silent disco at our hotel one evening was also brilliant fun for all of us. Food was very good overall, with plenty of variety. Our favourite restaurant was Jade, which stood out for both food and atmosphere—there really is something for everyone. There were quite a few American guests during Spring Break, along with some English and other nationalities, which created a lively and varied atmosphere. Getting around was easy, with taxis always available outside the hotel on fixed tariffs. Top tip: if you’re travelling with children, consider booking a rollaway bed directly with the hotel. We found it essential—without it, sleeping arrangements would have been quite tight. Overall, we loved our stay and would highly recommend this hotel to families looking for a fun, relaxing getaway

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