Description
Facilities: The hotel has a lift and features 119 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guest… more
Meals: Dining facilities include a restaurant, a café and a bar. Breakfast, brunch, lunch and dinner offer many delicious options. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.
- Other
- Air conditioning
- Heating (free of charge)
- TV
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Disco / DJ
- Entertainment
- Games room
- Live music
- Shops in hotel
- TV lounge
- Parking
- Covered parking
- Nearby parking
- Paid parking
- Parking
- Security-controlled parking
- Valet parking
- Shuttle transfer
- Airport transfer
- Shuttle
- Transport service
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Free Internet
- High-speed cable connection
- Services
- 24-hour gym
- Balcony
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Coffee machine
- Conference centre
- Credit card
- Currency exchange
- Dry cleaning service
- Fan
- Fax/photocopier
- Hair dryer
- Iron
- Ironing equipment
- Ironing service
- Laundry
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Pool games
- Poolside huts
- Private check-in / check-out
- Private pool
- Public bathroom
- Rooftop pool
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Ski equipment for hire at hotel
- Stores
- Sun terrace
- Sun terrace
- Sun terrace
- Supermarket in hotel
- Terrace
- Trouser press
- Wake-up call service
- Wedding service
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- High chairs
- Menu for diabetics (on request)
- Restaurant guide
- Rooms for events / banquets
- À la carte restaurant
- Swimming pools
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Gym and SPA
- Gym
- Jacuzzi
- Massages
- Spa
- Activities
- Bike rental
- Diving
- Golf course
- Golf course within 3 km
- Snorkelling
- Accessibility
- Disabled access
- Facilities for people with disabilities
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 2506 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa Del Carmen/Playacar
Showing 5 featured reviews out of 2506 TripAdvisor reviews
A
Aranza A
25/04/2026
“Amazing experience”
The service was exceptional, Ernesto made of my experience a very lovely day.
Z
Z6084ZZstephaniet
25/04/2026
“Jorge is the best”
Jorge was the best server very friendly and fast
E
Emily O
24/04/2026
“5 STAR HOTEL”
Everything I great!! Hotel right on beach great pool great vibes!! Rooms are super nice, service is great! My server Jhon is super friendly! FOOD IS SOOO GOOD! Been the best time ever. Will be coming back
M
MalfMx
22/04/2026
“Amazing views and terrace pool”
Our family had an exceptional time at the rooftop of the Hyatt Hotel in Playa del Carmen. The view, the pool, and the atmosphere are stunning, but the best part of our visit was the incredible hospitality. A special thanks to Francisco, who provided us with truly amazing service. He was always ther… more
E
E5977FLwilliamp
Baltimore, Maryland
24/04/2026
“Okay”
Nice location. No full service restaurant; breakfast and snacks only. Music too loud. That's about it. Working on my 100 character minimum now.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info