Description
Facilities: The hotel has a reception desk and features 310 rooms. Wireless internet access (no extra charge) is provided to guests. Guests interested in excursions can get more information at the tour desk. There are also a number of shops that make for great strolling and browsing. Parking spaces are available to guests travelling by car. Further services include a babysitting service, medical … more
Meals: The hotel includes 4 restaurants and a bar. All-inclusive can be booked. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. The hotel also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.
- Other
- Air conditioning
- Additional services
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Casino
- Dartboard
- Disco / DJ
- Entertainment
- Entertainment for adults
- Games room
- Mini golf
- Pool table
- Shops in hotel
- Table tennis
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Pets
- No pets allowed
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Bike rental
- Café
- Cash machine at the hotel
- Conference centre
- Currency exchange
- Fan
- Fax/photocopier
- Free gym nearby
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Iron
- Library
- Luggage storage
- Medical service
- Meeting room
- Private pool
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Sun terrace
- Terrace
- Wedding service
- Children
- Babysitting service
- Children´s entertainment
- Bars
- Bar
- Beach bar
- Pool bar
- Snack bar
- Restaurants
- All inclusive
- Breakfast buffet
- Buffet restaurant
- À la carte restaurant
- Swimming pools
- Children’s pool
- Full SPA circuit
- Poolside parasols
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Beach volleyball
- Diving
- Golf course
- Golf course within 3 km
- Mini golf
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 10334 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 10334 TripAdvisor reviews
F
Fearless648242
03/06/2026
“Unforgettable romantic getaway”
We loved JOIA! All the food was amazing and they had a huge variety to choose from. The staff were incredibly attentive, unbelievably kind and always had smiles and happy disposition. Each moment and each experience here was a positive one and we didn't want to leave. We will definitely make it a … more
E
Excursion67619545304
02/06/2026
“Wonderful 15 nights in our favourite ever Hotel in Riviera Maya”
Starting the review by stating my wife and I have been travelling to Mexico from the UK for the last 22yrs. I recently counted we have stayed in 16 different resorts from Cancun all the way to Tulum. We look for value, service and good facilities during our stay. I am a golfer so the addition of an… more
C
Christine D
01/06/2026
“Over the top perfection”
Spent 7 nights in a Villa. The staff was amazing, the facility is the cleanest resort I have ever been at. The attention to detail is seen around every corner. I never once saw a staff without a smile. If you are looking for a well priced, relaxing environment I highly recommend.
J
Joe R
27/05/2026
“Expensive and Worth Every Penny”
From moment one the experience was pretty fabulous. The check in process was so easy and finished in about 10 minutes with a welcome drink in my hand and some lights snacks. I was brough to my room on a lovely golf cart type of vehicle as the driver pointed out various landmarks of the grounds. I w… more
F
fabutvlagt
South River, New Jersey
28/05/2026
“Great value!”
Joia is a great pool resort. the beach was so-so but the pools were amazing. The activities pool was fun and chill at the same time. Butlers Fernanda and Fatima and Benjamin in building 70 were nice, professional and very helpful. Their kindness was felt every day. Food at buffet was excellent. R… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
10
Excellent
Based on 3 reviews
Service: 10
Cleanliness: 10
Room: 10
Facilities: 10
Location: 9
Breakfast: 10
Lunch/Dinner: 10
Quality/Price: 9
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