Description
Facilities: The resort has 65 rooms located in two 3-storey buildings. The friendly staff at the reception desk are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. Wheelchair-accessible fa… more
Location: This hotel complex is located on the Mayan Riviera near historic and cultural attractions. The centre of Playa del Carmen, with its bars, restaurants, nightclubs, and shops, is only some 15 minutes by car away, while guests will reach Cancún in approximately 45 minutes and Tulum in around 50 minutes. Both Coba and Sian Ka'an lie a 90-minute drive from the hotel.
Meals: Dining facilities include a restaurant with a smoking area, a dining room, a breakfast room and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast, full board and all-inclusive. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes (lunch and dinner à la carte).
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- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Computer room
- Games room
- Pool table
- Shops in hotel
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Valet parking
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Car rental
- Conference centre
- Fan
- Fax/photocopier
- Garden
- Hair dryer
- Luggage storage
- Meeting room
- Private pool
- Public bathroom
- Room service
- Safe
- Security
- Serviced office
- Sun terrace
- Terrace
- Wake-up call service
- Children
- Babysitting service
- Childcare
- Kid´s club
- Bars
- Bar
- Snack bar
- Restaurants
- Breakfast buffet
- High chairs
- Swimming pools
- Full SPA circuit
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Gym and SPA
- Gym
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Table tennis
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 206 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 206 TripAdvisor reviews
D
DBC084
London, United Kingdom
30/05/2026
“Fantastic stay and very relaxing”
We had a fantastic stay here and loved the look of this hotel. Our room was beautiful and the whole resort was immaculately kept. We loved the pools and enjoyed an amazing spa treatment. This place would suit couples wanting a quiet romantic get away. In terms of facilities, there were some good w… more
A
adavey2026
Melbourne, Australia
25/05/2026
“World class experience at the memorable location of Riviera Maya”
Absolutely incredible location, with world class hospitality, amazing food and stunning facilities on site. This resort is truly one of a kind, I genuinely think it is one of the most memorable experiences I've ever had and would come back in a heartbeat!
L
lukegorman
Philadelphia, Pennsylvania
18/05/2026
“Amazing Stay with Young Children”
Visited with my wife and two young children last week. The hotel is one of my favorite in the entire world and this was a return trip. The staff and service are amazing, the grounds and rooms are impeccable and the hotel has such a wonderful sense of place. We will continue to return for many years… more
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Voyage23822413577
18/05/2026
“Incredible, flawless from beginning to end”
Genuinely one of the best hotel experiences I have ever had. Flawless service, beautiful grounds, gorgeous rooms. Truly an incredible experience.
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E N
26/04/2026
“Relaxing birthday stay”
I spent 8 nights at Belmond Maroma, recently renovated under LVMH (2023–24). This was my first time in Maroma, though I’ve stayed at other Belmond properties and visited Mexico many times. I met Executive Assistant Manager Belarmino Gonzalez several times; despite managing a full resort, he always… more
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