Description
The Ocean Maya Royale stands on the Riviera Maya seafront, in the heart of the Mexican Caribbean, and very near to Playa del Carmen. The resort, specializing in holidays for adults, has renovated rooms, a varied range of dining options with various themed restaurants, the Despacio Spa Centre, Privilege, Exclusive Rooms and Services and a wide range of activities.
The Ocean Maya Royale is located on the seafront in Riviera Maya, close to Playa del Carmen. The Riviera Maya, in the heart of the Mexican Caribbean, is known for its beaches of fine sand and turquoise water, also boasts important Mayan heritage and is home to amazing pyramids and incredible cenotes. The resort’s proximity to Playa del Carmen means that it’s within easy reach of the best restaurants, shops, golf courses and buzzing nightlife.
2 outdoor swimming pools
6 restaurants, 4 bars and Mike’s Coffee La Hacienda: buffet restaurant featuring international cuisine with show cooking. Dolce Vita: à la carte Italian restaurant overlooking the sea. Open for dinner only. El Charro: located next to the pool, it has snack service at midday and at night it turns into a Mexican à la carte restaurant.
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- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Dance hall
- Entertainment
- Entertainment for adults
- Games room
- Live music
- Pool table
- Shops in hotel
- Parking
- Nearby parking
- Parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Banquet and event room
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Coffee machine
- Conference centre
- Currency exchange
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Iron
- Luggage storage
- Medical service
- Meeting room
- Pool jacuzzi
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Sun terrace
- Terrace
- Wake-up call service
- Wedding service
- Bars
- Bar
- Beach bar
- Coffee shop
- Coffee/tea in public areas
- Indoor bar
- Pool bar
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- Themed restaurant
- À la carte restaurant
- Swimming pools
- Full SPA circuit
- Gardens
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Towel service
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Diving
- Golf course
- Golf course within 3 km
- Mini golf
- Snorkelling
- Table tennis
- Tennis court
- Accessibility
- Accessible floor to entertainment room
- Accessible floor to reception
- Accessible floor to the adapted room
- Accessible floor to the restaurant
- Bathroom with shower
- Buffet height less than 70cm
- Cabin with handrail
- Entertainment rooms, international accessibility signage at the entrance
- Entertainment rooms, toilets in adapted communal areas
- Facilities for people with disabilities
- Free basin depth greater than 60cm
- Handrails on the ramp
- Hotel entrance with ramp
- It has support bars in the bathroom
- Lift-accessible floor
- Non-slip shower floor
- Restaurant table height 75-78cm
- Restaurant with toilets in adapted communal areas
- Shower floor at the same level as the bathroom floor
- Toilet access with bars
- Check-in/Check-out
- Deposit:
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- General
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- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
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Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 12395 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 12395 TripAdvisor reviews
Z
Zaidoon A
06/05/2026
“Great first time in Mexico!”
Place is beautiful. Rooms are very nice, spacious and clean. We got 2 double queen beds and they were very clean, comfortable, and spacious. Great bunch of people working here but the service could use a little improvement at the sports bar. Food was phenomenal at the buffet. I suggest eating there… more
H
Heather C
05/05/2026
“Suzie is the absolute best at Ocean Mile Royale”
Susy is the best !!! She braided my hair and she is the best entertainment that you guys have here she is absolutely awesome
S
Sandi S
05/05/2026
“Great vacation place!”
Edith was an awesome waitress!
A
arturoc850
Greeley
04/05/2026
“Paradise”
Juan was the most and the least, let me explain he asked what we preferred in my mini bar and he made sure that our mini bar fridge was stocked every day to our liking, our dinner reservations made every morning asked every morning how we're doing and any needs,told us to reach out if we needed any… more
3
343dianas
Balcombe, United Kingdom
04/05/2026
“Really good break, best Mexico hotel ever!”
I wish there was a 4.5 button. This ten days was absolutely fab. My best pal and I really enjoyed ourselves, really relaxed. The hotel is very nicely laid out. Not too large a complex. There are two different pools. One with a bar and lots of loud music, shrieking and whooping and games, and one … more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 12 reviews
Service: 10
Cleanliness: 10
Room: 9
Facilities: 10
Location: 8
Breakfast: 10
Lunch/Dinner: 10
Quality/Price: 9
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