Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The souvenir shop gives guests the opportunity to bring home mementos of their holiday. A garden provides extra space for rest and relaxation in the open air. Guests arrivi… more
Location: This hotel is situated in a stunning little bay within walking distance of beaches, 5 minutes on foot from the town centre of Playa del Carmen and from Playa Esmeralda beach, and a 15-minute walk from Playa del Carmen beach. It lies near an extraordinary variety of attractions such as Playa del Carmen’s 5th Avenue (about 1.5 km), Akumal (about 3.5 km), Xcaret (roughly 6 km), and Xel-Ha. It is also very close to famous Mayan archaeological sites such as Tulum (some 70 km), Chichen Itza and Coba. It lies approximately 45 minutes’ drive from Cancún International Airport.
Meals: Various dining options are available, including a non-smoking restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option.
- Other
- Air conditioning
- Reception
- Concierge service
- Porter service
- Reception
- Entertainment
- Entertainment for adults
- Parking
- Nearby parking
- Wi-Fi
- Wi-Fi
- Services
- Coffee machine
- Conference centre
- Garden
- Hair dryer
- Room service
- Safe
- Terrace
- Wedding service
- Children
- Kid´s club
- Bars
- Bar
- Snack bar
- Swimming pools
- Children’s pool
- Outdoor pool
- Gym and SPA
- Spa
- Activities
- Water park
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 18031 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 18031 TripAdvisor reviews
B
Better C
09/05/2026
“The best all inclusive”
As a family of 8 with 6 adults 2 child 6 and 2 This is by far the nicest hotel we have ever stayed at! The place is stunning the pool are warm the food was incredible and the staff were so attentive. Mini bar was re filled every day all included they have a full ice cream bar , ice lolly’s for kid… more
F
fredericc853
Penhold, Canada
08/05/2026
“Mexico 2026”
Everything was great in Family concierge for us. Johnathan our concierge is absolutely amazing and professional. No complaints on the staff, drinks, food and coffees. The beach isn’t the greatest as lots of weeds but still enjoyed a few time as the servers were great and the water was warm. Just no… more
M
Michelle J
Delta, Canada
08/05/2026
“Delicious mean again!”
Dinner at Cappella for the second night this week and it was absolutely delicious. Big thank you to Chef Salvador for a 5 star dinner. Wow! Great Italian meal. Recommend the carpaccio and linguini Alfredo with prawns.
S
Srobertson89
Toronto, Canada
07/05/2026
“Paradise at Paradisus”
I wish we could go back! The overall experience was great - loved the resort, the facilities, the options for food and the ease of it being very walkable for a young child. We did not do the family concierge and I don't think we needed it to be honest, we received the very same service and booking … more
L
Leckraz R
07/05/2026
“Vacation”
Nayeli a very kind girl the coffees are delicious my edtancia is very wonderful deysi from the bar is very nice and will prepare delicious cocktails
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
10
Excellent
Based on 2 reviews
Service: 10
Cleanliness: 10
Room: 10
Facilities: 10
Location: 9
Breakfast: 10
Lunch/Dinner: 10
Quality/Price: 8
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