Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The souvenir shop gives guests the opportunity to bring home mementos of their holiday. A garden provides extra space for rest and relaxation in the open air. Guests arrivi… more
Location: This hotel is situated in a stunning little bay within walking distance of beaches, 5 minutes on foot from the town centre of Playa del Carmen and from Playa Esmeralda beach, and a 15-minute walk from Playa del Carmen beach. It lies near an extraordinary variety of attractions such as Playa del Carmen’s 5th Avenue (about 1.5 km), Akumal (about 3.5 km), Xcaret (roughly 6 km), and Xel-Ha. It is also very close to famous Mayan archaeological sites such as Tulum (some 70 km), Chichen Itza and Coba. It lies approximately 45 minutes’ drive from Cancún International Airport.
Meals: Various dining options are available, including a non-smoking restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option.
- Other
- Air conditioning
- Reception
- Concierge service
- Porter service
- Reception
- Entertainment
- Entertainment for adults
- Parking
- Nearby parking
- Wi-Fi
- Wi-Fi
- Services
- Coffee machine
- Conference centre
- Garden
- Hair dryer
- Room service
- Safe
- Terrace
- Wedding service
- Children
- Kid´s club
- Bars
- Bar
- Snack bar
- Swimming pools
- Children’s pool
- Outdoor pool
- Gym and SPA
- Spa
- Activities
- Water park
- Check-in/Check-out
- Deposit:
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- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 18012 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 18012 TripAdvisor reviews
S
shells177
Chino, California
02/05/2026
“Food was amazing!”
Sabina and Besain were very attentive and professional while attending us. They were very thoughtful and polite and patient! They served us quickly and made sure we always had drinks. We can’t wait to return.
S
sergio_machado78
Eastvale, California
02/05/2026
“Sabina and Bersain were absolutely amazing!”
Both Sabina and Betsain were nothing short of amazing! Thank you so much for a great first day as we start our week long vacation.
S
Shyamal S
02/05/2026
“Excellent”
Great hotel, with amazing staff. Gabriela and Rene at the Celsius pool bar/swim up bar went above and beyond. They really looked after us all holiday with a few special surprises on my birthday too. The head chef was super helpful at the buffet with my baby’s allergies, making custom vegetarian dis… more
D
dharjih
30/04/2026
“Amazing!!!!”
We just celebrated my son’s 30th birthday here and it absolutely did not disappoint! The rooms are very clean and spacious, housekeeping was great! They cleaned everyday and were very thorough. The staff are so lovely and caring, always making sure you have everything you need and so friendly! Spe… more
S
Susie A
29/04/2026
“Beautiful resort”
Our stay at Paradisus Playa del Carmen was truly unforgettable. From the moment we arrived, the staff made us feel welcome with their warm hospitality and attention to detail. The resort itself is absolutely beautiful—lush tropical surroundings, well-maintained grounds, and a relaxing atmosphere th… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
10
Excellent
Based on 2 reviews
Service: 10
Cleanliness: 10
Room: 10
Facilities: 10
Location: 9
Breakfast: 10
Lunch/Dinner: 10
Quality/Price: 8
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