Platinum Yucatan Princess Adults Only - All Inclusive

“5 star service”

We enjoyed every aspect of our stay. It was so relaxing. I highly recommend paying for the swim-up suite. Yolanda and Bernie's service was impeccable. They really made out stay special, and always made sure we were taken care of. Truly a 5 star experience. Hope to be back in the near future.

“Overall Good”

My husband and I visited the Grand Sunset Princess Mayan Riviera all inclusive resort from May 19 - 29, 2026 (11 days and 10 nights) and I want to review the following categories: room, grounds, facilities, pool, beach, food (buffet), food (a la carte), entertainment, and overall scores.   ------ … more

My husband and I visited the Grand Sunset Princess Mayan Riviera all inclusive resort from May 19 - 29, 2026 (11 days and 10 nights) and I want to review the following categories: room, grounds, facilities, pool, beach, food (buffet), food (a la carte), entertainment, and overall scores.   ------ Room – 5/5 stars POSITIVES: We stayed in the most basic room, a garden view Jr. Deluxe. Nothing fancy. One of the most beautiful rooms I have ever been in. Recently renovated, clean, tasteful décor. We loved how each building had a little courtyard with trees and a fountain. NEGATIVES: We were on the 3rd floor and the elevators were really far away so we had to keep using the stairs. We are able bodied, so not a problem, just kind of annoying some nights when the food and drinks had been flowing, lol. The mattress was really firm. Personally, I like a firm mattress, but my husband does not. He still slept fine, but this could be considered a bad thing to some people. The truest negative was that the toilet was squeaky/loose, and I kept envisioning that I would fall off it and there would be gushing toilet water everywhere, lol.   ------ Grounds – 3/5 stars POSITIVES: Absolutely beautiful landscaping and a lot of wildlife. We saw monkeys, deer, coati, and iguana’s every day. There are mature palm tree’s lining the path, and also some really pretty and interesting statues. NEGATIVES: I did not love how far away everything seemed to be. The main buffet, theatre, most of the a la carte, and the ice cream shop, other shops, etc. were all at the front near the lobby and we were in a room way at the end near the party pool. It is quite a hike to do all day back and forth. They do have carts that drive back and forth all day, however sometimes you need to wait a long while and unfortunately they drive on a more ‘ugly’ path. We would often mosey along down and hope to catch a cart on the way. Half the time we ended up walking the whole way, and that’s fine, but I always felt like if the cart didn’t come then I was taking the ugly path for nothing, you know what I mean?  The BIGGEST NEGATIVE of this whole resort is the absolute CONSTANT interruptions from people trying to sell you stuff. Look, all resorts have some people, typically in the lobby, trying to sell you their platinum or whatever it’s called time share thing. They had this too. Every single time we went to the lobby – which remember, everything is near the lobby – you are being harassed by people. I mean, I get it. That is standard. It would be one thing if this was isolated to the lobby, but it isn’t. Along the paths there are 2 or 3 (maybe more) little booths of people who are trying to sell you day trips and excursions. We were always being stopped to see if we wanted to go to an island, swimming with turtles, cenotes, yadda, yadda, yadda. Great. They have a job, I get it, but there was more than 1 stand and impossible to not walk by them because you need to go past them to get towels, or to go to the bathroom. My husband is a very friendly guy, he loves to smile and make eye contact with people and he’s such a kind guy he end’s up engaging. It makes him feel uncomfortable to ignore people, but he had to get to that point or else we would have spent the entire trip talking to people selling us crap! On Thursday’s they have a market, which is cool, but you cannot go to dinner or the theater without walking past 12 or more of them trying to sell you things. We just felt constantly harassed, every single day, far worse than any other resort we have been to.      ------ Facilities – 4.5/5 POSITIVES: everything is clean and renovated – bathrooms, paths, restaurants, etc. I like how bathrooms are single stalls with doors that go all the way down. NEGATIVES: the bathroom doors open the wrong way. You have to essentially stand on the toilet to get in and out of the stalls. This is not true for every location, but the small ones near the pools for sure are this way. I am not a thin person, but I am not overly large either… If you are large there is no way you could even use the stalls that are not the larger one at the end. We also had the roof leaking at one of the a la cartes, and another one we were put into a room that didn’t look finished and had a very loud HVAC, but other than that I did think the décor was beautiful and kept clean.   ------ Pool – 4.8/5 POSITIVES: These are huge pools! I love how the swim up rooms on the one side connect into the party pool. We were able to have a quiet area and then just swim over to the busy party side without having to get out, which was amazing. There is a whole kid water park and bigger slides for everyone as well. Given the time of year, they were super warm like a bath, which I personally loved but my husband did not. They are not temp controlled, so it will depend on the weather. There was deeper areas and shallow areas, sun and shade in all pools, depending on the time of day.   NEGATIVES: They are not all connected, though it looks like it on the map. A few bridges are not one’s that you can swim under. Basically, there are 3 big ones and then 2 by the beach, then the family area and the platinum area, which we didn’t go to. The one’s by the beach smelt horrible (see below). The one water slide was not working (which looked like it would have been the most fun one). Some of the bubble area’s did not work at all. There are missing tiles – the pools are old and probably will need to be renoed soon-ish, which will be a massive undertaking since they’re massive. Since they are so large, I felt like they were not as clean as other resort pools are. They always had someone cleaning them, and checking the water levels, but they need more people doing it. There were always leaves and sand in the pool, but only a little and I don’t fault the staff for this. ------ Beach – 0/5 *unable to rate* POSITIVES – well, it looked like it had possible potential with volleyball nets and had a good stretch of coast with a lot of chairs. NEGATIVES – It was end of May in Mexico, so the beach is unusable. The sargassum is really, really, really bad. They do not even try to clean it up. I do not blame them, because there is probably no point trying (and potential health hazards). It stinks. On some days, you could smell it around the resort. We could not be in the pool nearest the beach. If you care about the beach, do not go to Mexico on this coast from April – October. You can go to Cozumel, other countries, or visit here November – March. The beach is just simply not usable and this is not the resorts fault, it is not the countries fault. If you want to blame someone, blame the human race in general. ------ Entertainment – 3.5/5 POSITIVES – its free entertainment every single night, and they do their best. Every night is different if you are there for a week. Since we had 10 nights, we did have a couple repeat nights. Some of the shows would blow your mind like the neon humans or fire show (the ones that they outsource/ that tour all the resorts in the area). NEGATIVES – I can’t really say it’s a negative, as these people are far more talented than I could ever dream to be, however, I have been to other resorts where they just were a bit better in-house. The main pool had the exact same water Zumba dance and songs and routine every day, and only had a couple different games. Always bingo, always ping pong, always kicking the ball through a floaty, the same thing daily. It was good, but not stellar. More variety, newer/different music, and more energy would go a long way. ------ Food (buffet) – 3/5 POSTIVES – it’s a buffet! I love buffets! The food is normal, it’s meh. Typical Mexico buffet food. You will not starve, even if you are really picky. They have the basics for every meal. Breakfast has eggs, bacon, sausage, pancakes, waffles, French toast, cereal, yogurt, fruit, and then extras. Lunch and dinner have your basics like steak, sushi, fruit, pasta, etc. and then themed nights to keep things interesting. NEGATIVES – I have a hard time complaining about buffets, honestly. This isn’t upscale or anything, but it’s good enough that you will not starve. You will find food for your kids. Some of the food surprized me how good it was and others disappointed me. I have had buffets with way more variety, which I guess is the only negative I can say. ------ Food (a la carte)- 4/5 POSTIVES – They have a lot of variety, I believe 8 options. There is no cap on how many you can book as we went to 6 of them. You book online 3 days in advance. NEGATIVES – I do wish you could just book them all at once instead of having to check daily for the next day to open up. I don’t really want to have a ‘to do’ task while I am on vacation, I just want to plan it all out at the start and then follow my plan. Brazilian – great, you can’t go wrong! You get an appetizer buffet and then servers just keep bringing you chunks of meat until you tell them to stop, and then they give you a delicious grilled pineapple! Teppanyaki – WOW. YES. We have done these before but this was good food AND show. Usually it’s just a good show and overly salty food, but this chef was amazing. I believe his name was Direyl? Japanese/Peruvian – Amazing food. Basically the teppanyaki food without the show. Our server here was named Ricardo and he was perfect. We were sat in an area with a super loud HVAC and the décor was weird, and didn’t go with the rest of the restaurant. It felt like we were in a dive diner with the atmosphere, but the food and service was soooo good. Steakhouse – don’t do it. Gross. Not worth it. The knives are so dull from the slate plates, you cannot even cut your steak, and if you manage to hack a chunk of meat off it was the worst steak I ever had. We maybe just had a fluke? I am not sure. Both our steaks were awful though. The steak at the buffet was better by far! French – I was not thinking I would even like this, but it was amazing. The plates were beautiful and the food was delicious. Our server was Riquer, and he brought us many drinks and gave us a lot of attention. He was awesome and we ended up having him a few times actually. The only negative experience here was this is the restaurant that the roof was leaking, but meh. Italian – It was aright. You can get pizza and pasta at the buffet, but the atmosphere here is nice. The food was good, but not overly memorable. ********** OVERALL – We would recommend and we would return. It is not the best resort in Mexico that I have ever been to, and it is not the worst either.

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“if you like ocean, you will disappointed”

Completely no beach, they saying it’s they can’t do anything but other hotels in the area can, offering a trip to mujeres with $120 per person to the nice beach Also VIP from expedia not accepting here even expedia saying it’s a VIP resort Resort renovated and processing works as well