Description
Facilities: The club welcomes guests in a 3-storey building with a lift and 472 non-smoking rooms. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests receive a welcome drink upon arrival. Services such as a baggage storage service, a currency exchange service and a cash machine ensure a comfortable stay. Wireless inter… more
Meals: Dining facilities include a café and a lobby bar. Guests can dine in a cosy atmosphere at the restaurant (non-smoking and à la carte). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like vegetarian dishes, in addition to a wide selection of imported alcoholic and non-alcoholic beverages.
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- Other
- Air conditioning
- Additional services
- Laundry Service
- Lift
- Reception
- Concierge service
- Multilingual staff
- Porter service
- Reception
- Entertainment
- Disco / DJ
- Entertainment for adults
- Live music
- Shops in hotel
- Parking
- Nearby parking
- Smoking
- Smoking not allowed
- Wi-Fi
- Wi-Fi
- Services
- Conference centre
- Fan
- Serviced office
- Shared pool
- Bars
- Snack bar
- Swimming pools
- Outdoor pool
- Gym and SPA
- Spa
- Activities
- Golf course
- Padel tennis
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
#{ registryNumber }
National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
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Very good
Based on 13347 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 13347 TripAdvisor reviews
L
Lisa B
02/04/2026
“Super experience!”
Staff - absolutely fantastic! I will say, we were not impressed with the staff who checked us in because he was suggesting we didn’t purchase platinum bracelets last year (as we told him we had) when we were there. He also did not seem to try too hard to help us have rooms close together. After … more
N
Nick P
12/03/2026
“Maria at the pool bar”
Maria at the pool bar is amazing. Take care of her and she will take care of you. She remembered my name and helped me every day and gave great advice on things to do!
R
robhU7216MH
Ontario, Canada
24/02/2026
“Great service!”
Our shuttle driver Bernie is so amazing. Kind, genuine and full of joy! If you get to meet Bernie you will absolutely love him! Thanks Bernie for some great rides up and down the resort! Can’t wait to come back!
B
Brent H
05/04/2026
“Nice resort, food good, service in restaurants needs improvement”
Resort is nice, I stayed in Platinum as it is on beach. Food good in all restaurants but service is not good. Shuttle drivers were all very friendly and helpful. Bell and front desk seemed like they didn’t care about service or being helpful. I visit Cancun 3 or 4 times per year and food at most … more
C
Celine M
Moonbeam, Canada
27/03/2026
“🌴 I had a bit of a mixed experience at this resort. On the plus side, the cleanliness and food were top-notch 🍴👌! How”
🌴 I had a bit of a mixed experience at this resort. On the plus side, the cleanliness and food were top-notch 🍴👌! However, the service was a letdown due to a lack of staff at the pool and check-in desk 🤕. The staff seemed overwhelmed and could have used some extra support. I've been to other resort… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
7
Very good
Based on 1 reviews
Service: 6
Cleanliness: 8
Room: 7
Facilities: 6
Location: 7
Breakfast: 6
Lunch/Dinner: 6
Quality/Price: 6
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