Description

Hotel Overview: The hotel distinguishes itself with a commitment to sustainable luxury featuring energy-efficient practices and locally sourced materials in its design. Its prime location offers unmatched convenience for both business and leisure travelers. Accommodations: Viva Maya by Wyndham, A Trademark All Inclusive Resort caters to a variety of travelers with its richly appointed rooms and suites. Guests can enjoy a comfortable stay in one of the 604 elegantly appointed guestrooms. The resort houses a variety of room types including deluxe suites with panoramic ocean views family rooms with direct pool access and executive rooms ideal for business travelers. Each room boasts premium bedding marble bathrooms private balconies or terraces offering views of the garden or the Caribbean Sea. Modern amenities include high-speed Wi-Fi flat-screen TVs minibars filled with gourmet snacks and exclusive toiletries. Amenities: Viva Maya provides top-tier services including concierge assistance around-the-clock valet parking private cabana rentals beside the beachfront pool area. The business center is fully equipped for professional needs while VIP services like butler and limousine hire are available upon request. Dining Options: Dining at Viva Maya is an epicurean delight featuring five distinct restaurants including La Terraza which offers international cuisine under the stars. Il Palazzo serves exquisite Italian dishes while Margarita’s Mexican Kitchen gives a taste of authentic Mexican flavors. Exclusive dining experiences such as chefs table events are available along with extensive breakfast options and 24-hour room service. Nearby Location & Transportation: Located just 60 kilometers from Cancun International Airport and close to major train stations. Nearby Attractions: Quinta Avenida shopping district - 3 km away offers vibrant nightlife and shopping experiences. Xplor Theme Park - 7 km provides adventurous activities in natural surroundings. Mamitas Beach Club - 4 km known for its upscale beach amenities. Wellness And Activities: The wellness center at Viva Maya includes a full-service spa offering signature treatments like aromatherapy massages and seaweed wraps. A modern gym equipped with state-of-the-art equipment caters to fitness enthusiasts while yoga classes add a touch of relaxation in tranquil settings. The resort also features multiple swimming pools catering to both serenity seekers and active swimmers. Policies & Check-In Instructions: Guests must present a valid government-issued ID along with a credit card at check-in for incidental charges Extra-person charges may apply according to hotel policy Cash payments are not accepted upon check-in; however they are accepted elsewhere within the property No pets allowed is strictly adhered unless specified otherwise Non-smoking rooms only as part of our sustainability initiative Summary: Nestled in Playa del Carmens Playacar zone near key attractions Viva Maya by Wyndham epitomizes all-inclusive luxury ideal for families business travelers alike boasting expansive dining wellness offerings standout eco-friendly initiatives easy accessibility making it highly recommendable Disclaimer notification: Amenities are subject to availability and may be chargeable as per the hotel policy.

How to arrive

Playa del Carmen - See map

Facilities and services

Other: Air conditioning

Additional services: Laundry; Laundry Service; Lift; Maid

Reception: 24-hour reception; Concierge service; Multilingual staff; Porter service

Entertainment: Aerobics; Dartboard; Entertainment; Games room; Pool table; Shops in hotel

Parking: Nearby parking; Parking; Security-controlled parking; Valet parking

Means of communication with the center: Shuttle

Shuttle transfer: Airport transfer; Transfer to nearest town; Transfer to port

Smoking: Smoke detector; Smoking area

Wi-Fi: Complimentary Wi-Fi

Services: Balcony; Banquet and event room; Bike rental; Car rental; Cash machine at the hotel; Conference centre; Currency exchange; Garden; Hair dryer; Hairdresser / Barber; Iron; Luggage storage; Luggage storage; Medical service; Meeting room; Pool jacuzzi; Room service; Safe; Sale of tickets; Sale of tours; Security; Supermarket in hotel; Terrace; Wedding service

Children: Babysitting service; Childcare; Children´s entertainment; Game area; Kids' board games; Kids' playground; Kids' pool; Kid´s club

Bars: Bar; Coffee shop; Coffee/tea in public areas; Indoor bar; Snack bar

Restaurants: Buffet restaurant; Menu for diabetics (on request); Rooms for events / banquets; Themed restaurant; À la carte restaurant

Swimming pools: Children’s pool; Full SPA circuit; Gardens; Outdoor pool; Poolside sun loungers; Towel service

Gym and SPA: Gym; Jacuzzi; Massages; Sauna; Spa

Activities: Bike rental; Diving; Golf course; Golf course within 3 km; Padel tennis; Snorkelling; Table tennis; Tennis court

Accessibility: Accessible floor to reception; Bathroom door greater than 80cm; Bathroom with shower; Facilities for people with disabilities; Free basin depth greater than 60cm; Handrails on the ramp; Hotel entrance with ramp; Hotel entrance with steps; It has single-flow taps; It has support bars in the bathroom; Shower floor at the same level as the bathroom floor; Toilet access with bars; Unobstructed access to both sides of the bed; Wheelchair access

Check-in/Check-out

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Tourism register number:: #{ registryNumber }

Our rentals include:: Utilities; Cleaning; Admin fees and taxes

Good to know

About the deposit

Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.

Additional information

Key pick-up

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Taxes included in the final price

Featured TripAdvisor reviews
Featured guest reviews

8,2 Very good

Rating 4,1 around 5 for travellers of Tripadvisor

Very good

Based on 12562 reviews

Rating 4,5 around 5 for travellers of Tripadvisor

Location

Rating 4 around 5 for travellers of Tripadvisor

Quiet in the room

Rating 3,8 around 5 for travellers of Tripadvisor

Rooms

Rating 4,2 around 5 for travellers of Tripadvisor

Service

Value for money

Rating 4,4 around 5 for travellers of Tripadvisor

Cleanliness

This accommodation stands out for being in the heart of Playa del Carmen

Showing 4 featured reviews out of 12562 TripAdvisor reviews

brighton p

29/06/2026

“Amazing Experience”

The Cosmopolitan Restaurant is amazing! The best food we have had since being here. Our servers Elio and Rafael were great, very kind and accommodating with our allergies. Would definitely recommend!

mike o

01/07/2026

“Good value for the dollar.”

Overall good value for the dollar. But the buffet is mediocre at best. And the wifi is absolutely terrible in most of the resort. The sit down restaurants are great, but you have to reserve like a week before oftentimes, to get in. Beach is amazing, staff are pretty friendly. We will go back, but I… more

Dawn W

“Would definitely recommend”

Staff is incredibly friendly. My favorites were Manuel at the Check In/Out desk, Wilbur with the entertainment team, Arturo one of the bartenders and absolutely Hirim the sunrise Photographer!!!!! Resort and Rooms very clean. Pool is beautiful and clean. Spa is incredible and worth every single p… more

Sandra M

26/06/2026

“Loved our vacation”

My husband and I arrived at the viva on June 16th 2026. Flight-Great Airport- no issues Bus ride great...canned margaritas were the tastiest lime Margaritas on the whole trip. So I suggest you grab a couple. Check in- no problem went for food waiting for our room. Room- fantastic A/C worked and when coming back from the beach the whole building felt cool. Our room was 1328 if I remember correctly. Beds are lovely, comfortable and white sheet..I live for white sheets. Couldn't ask for better maids and we tipped accordingly. Room was very clean. If you like softer toilet paper I suggest you bring your own. And if you are close to running out you have to go to the front desk, and someone will bring it to your room. No big deal. Beach- very nice. White sand lots of chairs. At one point we had 5 for 2 people 2 for sunning 3 for shade. There are tonnes. And you can move them around to your liking.There was sargasum but it doesn't stop anyone from going into the water. No smell. The workers are always cleaning it up. Palm trees provide lots of shade. Bar- low quality tequila. You'd expect a better brand for making lime Margaritas..this is Mexico. Had a shot to taste..I called it fire water. Strong but no flavor. The Mango margarita is really good. I had a few dirty Martinis they were good too. I went to Mexico to drink and abundant of Lime Margaritas. No such luck. They were much better at the PuntaCana Princess last year. Husband like the Mojitos and Dark beer. Only the members which was only around 10people get the good stuff. Food- was plentiful. We went to 2 restaurants. Very nice. The commitment to service is very noticeable. Buffet food is great. Gets a little repetitive towards the end of your stay. But you will never be hungry. Breakfast had everything you would ever need. The beach buffet place is ok didn't like the hamburgers, French fries and hotdogs are good. Shows- they put on very energetic entertainment, professionally done. Even effects. Never went to the pool. Lots of things going on tho. Daily entertainment- stretching on the beach, soccer games other stuff. Was fun to watch. Smoking areas available Do not have to pay for the safes 25 dollars for environmental fee. Payed day before you leave. They have a very beautiful habitat for a few creatures. The grounds are cleaned and well taken care of. Check out smooth Thats it we had fun. We relaxed. We ate and gained some weight lol. Twas a good holiday. We will be back. As long as you change the brand of tequila 🙂

The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info

Based on 7 reviews

Service: 7

Cleanliness: 9

Room: 7

Facilities: 8

Location: 9

Breakfast: 9

Lunch/Dinner: 8

Quality/Price: 8

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Viva Maya by Wyndham