Description

Property Desc: Property Location With a stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida. This all-inclusive property is 2.5 mi (4.1 km) from Mamitas Beach and 4.9 mi (7.8 km) from Xplor Theme Park. Rooms Make yourself at home in one of the 604 air-conditioned rooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, an outdoor tennis court, and a sauna. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Dining Satisfy your appetite with international cuisine at La Terraza, one of the property's 5 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Business, Other Amenities Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Playa del Carmen? This property has 18977 square feet (1763 square meters) of space consisting of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite. Attractions Distances are displayed to the nearest 0.1 mile and kilometer. Piste Cyclable sur Paseo Xaman-Ha - 0.4 km / 0.3 mi Playacar Beach - 1.1 km / 0.7 mi Mayan Ruins of Playacar - 1.3 km / 0.8 mi Xaman Ha Aviary - 1.9 km / 1.2 mi Mahi Golf Course - 2.1 km / 1.3 mi Plaza Paraiso - 2.4 km / 1.5 mi Paseo del Carmen - 2.4 km / 1.5 mi Quinta Avenida - 2.6 km / 1.6 mi Playa del Carmen Maritime Terminal - 2.7 km / 1.6 mi Founders Park - 2.7 km / 1.7 mi Portal Maya - 2.8 km / 1.7 mi Playa del Carmen Main Beach - 2.9 km / 1.8 mi Chabad Playa del Carmen - 3 km / 1.9 mi Mercado Playa del Carmen - 3.1 km / 1.9 mi Playacar Golf Club - 3.2 km / 2 mi The nearest airports are: Cozumel Intl. Airport (CZM) - 32.6 km / 20.3 mi Cancun Intl. Airport (CUN) - 59.9 km / 37.2 mi Spoken Languages German English Italian French Spanish Know Before You Go: Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. Fees: Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: USD 3.38 per accommodation, per night We have included all charges provided to us by the property. Checkin Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Checkin Time: 3:00 PM Checkin End Time: anytime Checkin Minimum Age: 18 Checkout Time: 12:00 PM

How to arrive

Playa del Carmen - See map

Riviera Maya - Playa Del Carmen

Facilities and services

Other: Air conditioning; Heating (free of charge)

Additional services: Dry cleaning service; Laundry; Laundry Service; Lift; Maid

Reception: 24-hour reception; Concierge service; Multilingual staff; Porter service

Entertainment: Aerobics; Dartboard; Disco / DJ; Entertainment; Games room; Karaoke; Pool table; Shops in hotel

Parking: Nearby parking; Parking; Security-controlled parking; Valet parking

Means of communication with the center: Shuttle

Shuttle transfer: Airport transfer; Transfer to nearest town; Transfer to port

Smoking: Smoke detector; Smoking area

Services: Balcony; Banquet and event room; Bike rental; Breakfast in bed; Car rental; Cash machine at the hotel; Conference centre; Currency exchange; Garden; Hair dryer; Hairdresser / Barber; Iron; Ironing equipment; Luggage storage; Luggage storage; Medical service; Meeting room; Pool jacuzzi; Public bathroom; Room service; Safe; Sale of tickets; Sale of tours; Security; Serviced office; Sun terrace; Sun terrace; Supermarket in hotel; Terrace; Wake-up call service; Wedding service

Children: Babysitting service; Childcare; Children´s entertainment; Game area; Kids' board games; Kids' playground; Kids' pool; Kid´s club

Bars: Bar; Coffee shop; Coffee/tea in public areas; Indoor bar; Pool bar; Snack bar

Restaurants: Buffet restaurant; Menu for diabetics (on request); Rooms for events / banquets; Themed restaurant; À la carte restaurant

Swimming pools: Children’s pool; Full SPA circuit; Gardens; Outdoor pool; Poolside sun loungers; Towel service

Gym and SPA: Gym; Hot tub; Jacuzzi; Massages; Sauna; Spa

Activities: Bike rental; Diving; Golf course; Golf course within 3 km; Mini golf; Padel tennis; Snorkelling; Table tennis; Tennis court

Accessibility: Accessible floor to reception; Bathroom door greater than 80cm; Bathroom with shower; Facilities for people with disabilities; Free basin depth greater than 60cm; Handrails on the ramp; Hotel entrance with ramp; Hotel entrance with steps; It has single-flow taps; It has support bars in the bathroom; Shower floor at the same level as the bathroom floor; Toilet access with bars; Unobstructed access to both sides of the bed; Wheelchair access; Wheelchair-accessible room

Check-in/Check-out

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Our rentals include:: Utilities; Cleaning; Admin fees and taxes

Good to know

About the deposit

Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.

Additional information

Key pick-up

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Taxes included in the final price

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Featured TripAdvisor reviews
Featured guest reviews

8,2 Very good

Rating 4,1 around 5 for travellers of Tripadvisor

Very good

Based on 12592 reviews

Rating 4,5 around 5 for travellers of Tripadvisor

Location

Rating 4 around 5 for travellers of Tripadvisor

Quiet in the room

Rating 3,8 around 5 for travellers of Tripadvisor

Rooms

Rating 4,2 around 5 for travellers of Tripadvisor

Service

Value for money

Rating 4,4 around 5 for travellers of Tripadvisor

Cleanliness

This accommodation stands out for being in the heart of Playa del Carmen

Showing 4 featured reviews out of 12592 TripAdvisor reviews

Lauren W

07/08/2026

“A great stay at Viva Maya”

Just returned after an amazing stay at Viva Maya. We had a great time. The rooms were clean, bed super comfy and air con was great. The food was good in the main buffet. We also tried two restaurants- Portafino which was amazing and The Mexican restaurant which was good too. Check in was easy. All … more

Dsnicole

20/07/2026

“Great people!”

Went on a trip with a couple of friends for a week, and the resort had lots of activities to participate in. The staff were super friendly and made our experience great! The guys that ran the aquatic sports, Josue, Adrian, Pablo, and Ricardo were awesome. They took us out on the catamaran a few ti… more

Sarah N

West Yorkshire, United Kingdom

05/08/2026

“Great place”

We stayed has a family of 3 for 7 nights. Room was a good size with separate toilet, shower and sinks which was great for getting ready. View in our room wasnt great, we had a superior room which had a view of the works been carried out at the hotel next door. Hotel grounds are beautiful, and wel… more

Hanna M

29/07/2026

“Couples Vacation at Viva Maya”

My boyfriend and I stayed here for a week in the beginning of July as our first couples vacation and we had a great time. Highlights from our trip include: - Friendly service from all of the bartenders and servers - AC worked amazing in the rooms - Food at the buffet was pretty good for an all inclusive, and the themed nights were fun and interesting - Beach was lovely and well taken care of - Our travel representative was very efficient and no one tried to sell us a time share (lol) - Drinks were really good, my boyfriend loved the cold beer on tap in the buffet and bars - They had beach volleyball - There were bikes available to take and go off resort with which was super fun and the staff there was very helpful with adjusting the bikes for us - There’s a nearby mini market place which was very fun to explore - The cafe was very cute and had delicious coffee - The resort was very quiet, not crowded, and did not have an obnoxious entertainment team unlike other all inclusive resorts I’ve been to - We were here during the world cup and they did amazing playing the games and creating a fun atmosphere in the sports bar and outdoor theatre where we were able to watch the games Let downs: - Check in sucked. We arrived around 1 and knew we wouldn’t be able to check in until 3, so we waited in the lobby that had no air conditioning. We understood that waiting there wouldn’t be great, but we only had our airport clothes on us and our backpacks so we didn’t really have much else of a choice. Then they kept postponing the time we could go to our room and we weren’t able to check in until 4:30 because “the room wasn’t ready”. Finally they let us have our room keys and when we got to our room the door was left wide open. We also booked one king size bed but got two doubles instead, but after all the hassle with check in we just dealt with it lol. - There was construction being done right outside our balcony and we got woken up at 8am every day except Sunday - No bottled water in the fridge or coffee in the room. I understand that some places don’t do this, but it was lucky I brought my own water bottle I could fill at the water fountain or else we would have had no water unless we went to a bar where they had (definitely warm) water available. Also pretty sure the fridge didn’t even work because it was warm inside. - There was a cockroach in our room that found its way inside my bathing suit (to be fair, I did leave it on the floor) which was not the best surprise! We didn’t want to say anything because it was just one, but still gross. We also had a second cockroach find its way in our room, but I’m pretty sure I let it in when I went out on our balcony. - The food at the restaurants was not good - When you entered the buffet you literally started sweating. Zero AC and a couple fans but sometimes they weren’t all turned on which was confusing. - Room cleaning was not the best. On our second day they cleaned our room and left the cutest elephant shaped towel on the bed, so we left a nice tip for the cleaners but the next day when they cleaned our room they left us with no towels at all and we had to wait hours after calling to get them to bring some. - They actually didn’t leave us with any towels multiple times and we had to go grab some off a cart because we would come back from the beach all sandy and wanting a shower and couldn’t just wait hours for them to bring us a towel. - Another part of the cleaning was that my boyfriend ended up needing laundry done, so we filled out the form and left his clothes to be washed, but to get them back we had to wait until the next day and call guest services three times since they kept saying they were sending someone with it, but again, took hours to get to our room. - We’re from Canada and speak English, so it was hard communicating with the staff or participating in activities because majority of the staff only spoke Spanish Overall, we really did enjoy our stay and would recommend this place to someone else but there’s definitely parts that could be improved :)

The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info

Based on 7 reviews

Service: 7

Cleanliness: 9

Room: 7

Facilities: 8

Location: 9

Breakfast: 9

Lunch/Dinner: 8

Quality/Price: 8

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Viva Maya by Wyndham