Description

Hotel Overview: The hotel distinguishes itself with a commitment to sustainable luxury featuring energy-efficient practices and locally sourced materials in its design. Its prime location offers unmatched convenience for both business and leisure travelers. Accommodations: Viva Maya by Wyndham, A Trademark All Inclusive Resort caters to a variety of travelers with its richly appointed rooms and suites. Guests can enjoy a comfortable stay in one of the 604 elegantly appointed guestrooms. The resort houses a variety of room types including deluxe suites with panoramic ocean views family rooms with direct pool access and executive rooms ideal for business travelers. Each room boasts premium bedding marble bathrooms private balconies or terraces offering views of the garden or the Caribbean Sea. Modern amenities include high-speed Wi-Fi flat-screen TVs minibars filled with gourmet snacks and exclusive toiletries. Amenities: Viva Maya provides top-tier services including concierge assistance around-the-clock valet parking private cabana rentals beside the beachfront pool area. The business center is fully equipped for professional needs while VIP services like butler and limousine hire are available upon request. Dining Options: Dining at Viva Maya is an epicurean delight featuring five distinct restaurants including La Terraza which offers international cuisine under the stars. Il Palazzo serves exquisite Italian dishes while Margarita’s Mexican Kitchen gives a taste of authentic Mexican flavors. Exclusive dining experiences such as chefs table events are available along with extensive breakfast options and 24-hour room service. Nearby Location & Transportation: Located just 60 kilometers from Cancun International Airport and close to major train stations. Nearby Attractions: Quinta Avenida shopping district - 3 km away offers vibrant nightlife and shopping experiences. Xplor Theme Park - 7 km provides adventurous activities in natural surroundings. Mamitas Beach Club - 4 km known for its upscale beach amenities. Wellness And Activities: The wellness center at Viva Maya includes a full-service spa offering signature treatments like aromatherapy massages and seaweed wraps. A modern gym equipped with state-of-the-art equipment caters to fitness enthusiasts while yoga classes add a touch of relaxation in tranquil settings. The resort also features multiple swimming pools catering to both serenity seekers and active swimmers. Policies & Check-In Instructions: Guests must present a valid government-issued ID along with a credit card at check-in for incidental charges Extra-person charges may apply according to hotel policy Cash payments are not accepted upon check-in; however they are accepted elsewhere within the property No pets allowed is strictly adhered unless specified otherwise Non-smoking rooms only as part of our sustainability initiative Summary: Nestled in Playa del Carmens Playacar zone near key attractions Viva Maya by Wyndham epitomizes all-inclusive luxury ideal for families business travelers alike boasting expansive dining wellness offerings standout eco-friendly initiatives easy accessibility making it highly recommendable Disclaimer notification: Amenities are subject to availability and may be chargeable as per the hotel policy.

How to arrive

Playa del Carmen - See map

Facilities and services

Other: Air conditioning

Additional services: Laundry; Laundry Service; Lift; Maid

Reception: 24-hour reception; Concierge service; Multilingual staff; Porter service

Entertainment: Aerobics; Dartboard; Entertainment; Games room; Pool table; Shops in hotel

Parking: Nearby parking; Parking; Security-controlled parking; Valet parking

Means of communication with the center: Shuttle

Shuttle transfer: Airport transfer; Transfer to nearest town; Transfer to port

Smoking: Smoke detector; Smoking area

Wi-Fi: Complimentary Wi-Fi

Services: Banquet and event room; Bike rental; Car rental; Cash machine at the hotel; Conference centre; Currency exchange; Garden; Hair dryer; Hairdresser / Barber; Luggage storage; Luggage storage; Medical service; Meeting room; Pool jacuzzi; Room service; Safe; Sale of tickets; Sale of tours; Security; Supermarket in hotel; Terrace; Wedding service

Children: Babysitting service; Childcare; Children´s entertainment; Game area; Kids' board games; Kids' playground; Kids' pool; Kid´s club

Bars: Bar; Coffee shop; Coffee/tea in public areas; Indoor bar; Snack bar

Restaurants: Buffet restaurant; Menu for diabetics (on request); Rooms for events / banquets; Themed restaurant; À la carte restaurant

Swimming pools: Children’s pool; Full SPA circuit; Gardens; Outdoor pool; Poolside sun loungers; Towel service

Gym and SPA: Gym; Jacuzzi; Massages; Sauna; Spa

Activities: Bike rental; Diving; Golf course; Golf course within 3 km; Padel tennis; Snorkelling; Table tennis; Tennis court

Accessibility: Accessible floor to reception; Bathroom door greater than 80cm; Bathroom with shower; Facilities for people with disabilities; Free basin depth greater than 60cm; Handrails on the ramp; Hotel entrance with ramp; Hotel entrance with steps; It has single-flow taps; It has support bars in the bathroom; Shower floor at the same level as the bathroom floor; Toilet access with bars; Unobstructed access to both sides of the bed; Wheelchair access

Check-in/Check-out

Deposit:: #{ depositAmount } #{ depositCurrency } #{ depositType }; Payment method: #{ paymentMethods }; Payment date: #{ depositTime }

General: Number of people: #{numberOfPersons}; Floor: #{floorNumber}

Tourism register number:: #{ registryNumber }

Our rentals include:: Utilities; Cleaning; Admin fees and taxes

Good to know

About the deposit

Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.

Additional information

Key pick-up

#{ keyCollection }

Tourism register number:

#{ registryNumber }

National Identification Code

#{ nationalIdentificationCode }

Taxes included in the final price

Featured TripAdvisor reviews
Featured guest reviews

8,2 Very good

Rating 4,1 around 5 for travellers of Tripadvisor

Very good

Based on 12535 reviews

Rating 4,5 around 5 for travellers of Tripadvisor

Location

Rating 4 around 5 for travellers of Tripadvisor

Quiet in the room

Rating 3,8 around 5 for travellers of Tripadvisor

Rooms

Rating 4,2 around 5 for travellers of Tripadvisor

Service

Value for money

Rating 4,4 around 5 for travellers of Tripadvisor

Cleanliness

This accommodation stands out for being in the heart of Playa del Carmen

Showing 4 featured reviews out of 12535 TripAdvisor reviews

Angela C

04/06/2026

“Excellent food and service!”

We visited Cosmopolita restaurant while staying at the resort. Omar was our server. He was exceptional! He made excellent recommendations and paired the most perfect wines with our dinner selections. The food was exquisite and the atmosphere so inviting and relaxed. I highly recommend visiting this… more

Al H

“Great service”

We visited this place 3 times in 2 weeks. The atmosphere within the restaurant perfect, all started off by a very warm welcome from Nicolas (each time) making jokes with the little ones. Oman made sure the four of us enjoyed each of our visits and couldn’t do more for us! He remembered our drink or… more

Adventurer581532

Laval, Canada

28/05/2026

“Mezcal at the end is a must”

Omar and the food was awesome and the food is food

Harry L

06/06/2026

“Viva Maya Beautiful Resort”

Beautiful mid size resort. Kept very clean overall. Stayed for 2 weeks at the end of May 2026. My room was on the 4th floor close to the pool. It was the top floor so it had a vaulted ceiling which made it appear very spacious. The room was very clean. The hotel had a nice big lobby area with a small shop for souvenirs & necessities, as well as day tour booths etc. The staff was friendly and helpful. The hotel has a lot of jungle type areas, which gave it very much a tropical feel. The pool was nice, with a pool bar, and was the general gathering area for the day. It could have been bigger in my opinion for the size of the hotel. There was also a secluded adult pool a short walk away, as well as a kids pool and a hot tub. (Which was about the same temp as the main pool). The main pool was a bit crowded at times, especially during pool activities, like yoga and the foam party. Although the small size of the pool could be said to give a lively atmosphere. The food at the main buffet was good. Perhaps could have used a little more variety from day to day, but was quite well done. There are also 4 restaurants that req’d pre booking. Approx 1 booking for every 3 days stay. They had Italian, Mediterranean, International, and Mexican. All had excellent food. The steak at the Cosmopolita was one of the best I’ve ever had. There was also a lunch bar near the pool. In my opinion was a bit mediocre. The beach was great, with white sand and a huge amount of chairs under the cover of palm trees. Unfortunately there is quite an issue with Sargassum at the moment. The hotel tries to clean it up, but it’s a daily problem. Most days there is moderate strip along the beach and you need to wade in about 10 feet to get beyond the weeds. It is much worse beyond the Playa Car hotel zones to the north. The hotels do a fairly good job at maintaining their beaches, but it’s a endless job. The hotels is near the south end of PlayaCar, so if you wasnt to go into Playa Del Carmen, it’s just over 20 min of a brisk walk to the beginning of the famous 5th ave, and just a couple more minutes walk to the ferry terminal to Cozumel. For those not wanting to walk, cabs were available for I believe about 150 pesos. 100 pesos = Approx $8 Cdn. Also bikes can be rented for free, but not allowed outside the PlayaCar gated area. The famous 5th Ave is kilometres of various shops and restaurants. Definitely worth spending some time exploring. Be careful of scams targeting tourists. Like overcharging or on the exchange rate. Calculators on your iPhone  have an automatic exchange rate converter. One popular ‘scam’ is they see your hotel bracelet and then pretend to know you from the hotel to gain your trust. I had a couple of shop keepers try to do this on me. The nightly shows were well done. The dancing and visuals were very well done. My personal opinion is that I would have liked a bit more variety in their shows. It was basically dancing shows almost every night. Also had a trapeze set up for the brave. Overall, I give the hotel a 7.5/10. Was happy with my stay, and felt it was great value for the price.

The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info

Based on 7 reviews

Service: 7

Cleanliness: 9

Room: 7

Facilities: 8

Location: 9

Breakfast: 9

Lunch/Dinner: 8

Quality/Price: 8

#{item.note}

#{item.user}

Date: #{item.date}

#{ getBarText }

1
...
#{currentPage - 1}
#{currentPage}
#{currentPage+1}
...
#{totalPages}

More Info Less Info

Key features of the moderation of reviews

There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.

Our criteria for collecting guest reviews

After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.

When will my review appear on the website?

Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.

How long will my review stay on the website?

Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.

Can I get a reward for my opinion?

No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.

Can a review be edited?

No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.

Will my review appear on other websites or publications?

Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.

If I write a review about a service, can the provider contact me about it?

No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.

Room type	Board basis		Final price
Selected option #{selectedRoom.name}	#{selectedRoom.board_text}
#{room.name}	#{room.board_text}

to	from	Expenses
#{ formatDate(freeFeesPeriods.start_day) }	#{ formatDate(freeFeesPeriods.end_day) }	FREE
#{ formatDate(fee.start_day) }	#{ formatDate(fee.end_day) }	#{ fee.price.toFixed(2) } #{ currency.symbol }

Viva Maya By Wyndham, A Trademark All Inclusive Resort