- Other
- Aire Acondicionado
- Additional services
- Ascensor
- Lavandería
- Servicio de lavandería
- Servicio diario de camarera de piso
- Reception
- Recepción 24 horas
- Servicio de conserjería
- Entertainment
- Aeróbic
- Animación
- Billar
- Dardos
- Sala de juegos
- Tiendas
- Parking
- Aparcacoches
- Parking
- Parking con seguridad
- Means of communication with the center
- Shuttle
- Shuttle transfer
- A la ciudad más cercana
- Al aeropuerto
- Al puerto
- Smoking
- Detector de humo
- Zonas para fumadores
- Wi-Fi
- WiFi - gratis
- Services
- Alquiler de bicicletas
- Alquiler de coches
- Caja fuerte
- Cambio de moneda
- Consigna
- Guardaequipaje
- Jacuzzi en la piscina
- Jardín
- Secador
- Seguridad
- Servicio de habitaciones
- Servicio médico
- Terraza
- Children
- Animación
- Club infantil
- Guardería
- Parque infantil
- Piscina de niños
- Servicio de niñera
- Área de juegos
- Bars
- Bar
- Bar interior
- Cafetería
- Restaurants
- A la carta
- Buffet
- Instalaciones para eventos/banquetes
- Restaurante Temático
- Swimming pools
- Piscina exterior
- Piscina infantil
- Servicio de toallas
- Spa completo
- Tumbonas en la piscina
- Zona jardines
- Gym and SPA
- Gimnasio
- Jacuzzi
- Masajes
- Sauna
- Activities
- Alquiler de bicicletas
- Campo de golf
- Campo de golf (a menos de 3km)
- Padel
- Ping pong
- Pista de tenis
- Accessibility
- Acceso ambos lados a la cama sin obstáculos
- Acceso en silla de ruedas
- Acceso inodoro con barras
- Cuarto de baño con ducha
- Entrada del hotel con escalones
- Entrada del hotel con rampa
- Fondo libre del lavabo superior a 60cm
- Instalaciones para discapacitados
- Pasamanos en la rampa
- Planta accesible a la recepción
- Puerta de baño superior a 80cm
- Suelo ducha al mismo novel del suelo baño
- Tiene barras de soporte en baño
- Tiene grifería monomando
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
Very good
Based on 12359 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa del Carmen
Showing 5 featured reviews out of 12359 TripAdvisor reviews
A
Alliyiah T
04/04/2026
“Cosmopolitan”
Great experience! Celebrated my sisters birthday and accommodated my severe dairy allergy. Omar is an amazing waiter.
P
Paul H
03/04/2026
“Viva Maya Cosmopolitan”
What a great week. So much to do on the Resort and off the Resort as well. Just finished eating at Cosmopolitan Restaurant. Elio our waiter was wonderful and the food was so good. Service could not be better!
M
Marcos S
Aliso Viejo, California
01/04/2026
“Amazing!”
Delicious food!!! Elio, Rafael and Miguel are the best servers in the entire resort!
C
Carolduplisea
01/04/2026
“Fabulous all around”
Staff for excellent. Food was amazing. Can’t say enough for the atmosphere in this restaurant and the staff.
M
marchella90210
01/04/2026
“Spring break at Viva Wyndham Maya”
Our family had a great time at this resort! Layout of the resort is very nice, the beach is beautiful, and lots of space for everyone to spread out. We came during busy spring break time but never had an issue finding space on the beach. My family enjoyed playing volleyball on the beach and meetin… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
8
Very good
Based on 7 reviews
Service: 7
Cleanliness: 9
Room: 7
Facilities: 8
Location: 9
Breakfast: 9
Lunch/Dinner: 8
Quality/Price: 8
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More Info Less Info
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