Description
Facilities: The hotel has a reception desk and features 293 rooms. Services and facilities include a babysitting service (for a fee), medical assistance, a laundry service and a page service. Wireless internet access (no extra charge) allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. There are a number of shops as well. Parking spac… more
Meals: The dining area includes 3 restaurants and a bar. All-inclusive can be booked. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. The hotel also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.
- Other
- Air conditioning
- Additional services
- Laundry
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Dartboard
- Disco / DJ
- Entertainment
- Entertainment for adults
- Games room
- Pool table
- Shops in hotel
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Café
- Car rental
- Cash machine at the hotel
- Currency exchange
- Fan
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Iron
- Luggage storage
- Medical service
- Meeting room
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Sun terrace
- Sun terrace
- Terrace
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' playground
- Kids' pool
- Kid´s club
- Bars
- Bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- All inclusive
- Breakfast buffet
- Buffet restaurant
- High chairs
- Kids buffet
- Menu for diabetics (on request)
- À la carte restaurant
- Swimming pools
- Children’s pool
- Full SPA circuit
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Activities
- Beach volleyball
- Diving
- Golf course
- Table tennis
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Very good
Based on 8977 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its wealth of amenities
Showing 5 featured reviews out of 8977 TripAdvisor reviews
F
fred g
06/08/2026
“Great Family Experience”
Overall, it was a great experience. The only thing that was not great was the quality and variety of the food service. The Grand Buffet was truly great. Otherwise not so much. We were a family of 7, three generations and very one had a great time. The gulf water was clear and beautiful. The evening… more
S
Sophia M
Washington DC, District of Columbia
06/08/2026
“A Jungle Paradise That Completely Won Me Over”
I've been fortunate enough to travel to Mexico more than 20 times, and Iberostar Cozumel has become one of my favorite resorts I've visited. The most important thing to know is that this is not a Cancun-style high-rise resort. It's a peaceful jungle retreat, and that's exactly what makes it so spe… more
A
Alannie B
03/08/2026
“Was amazing will be coming back”
Entertainment was amazing. All the activities were amazing and everybody was really funny and they have some good singers. Humberto was overly funny and we will for sure be coming back.❤️
C
Curiosity24640496606
03/08/2026
“best activities workers !”
hunberto es el mejor when it comes to the activities in the beach and the pool super fun
F
FarAway52386864821
31/07/2026
“Wonderful Relaxing Vacation”
My husband and I visited this resort to just relax. It is a beautiful eco-park with lots of wildlife and a focus on sustainability. The staff was amazing. Food was great, Erika the food service manager spoke with us almost every day, she was so personable, we would come back just to visit her. Rufi… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 1 reviews
Service: 8
Cleanliness: 9
Room: 9
Facilities: 9
Location: 8
Breakfast: 7
Lunch/Dinner: 7
Quality/Price: 8
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.