Hilton Tulum Riviera Maya All-Inclusive Resort

“Beautiful Resort & Great Atmosphere”

Hilton Tulum was such a great experience. The resort is beautiful, the atmosphere is relaxing, and everything felt very well organized. The staff were friendly and welcoming, and there was always something fun happening around the property. Perfect mix of luxury, entertainment, and relaxation. Woul… more

Hilton Tulum was such a great experience. The resort is beautiful, the atmosphere is relaxing, and everything felt very well organized. The staff were friendly and welcoming, and there was always something fun happening around the property. Perfect mix of luxury, entertainment, and relaxation. Would definitely come back again.

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“Good Times!!!”

All the restaurants and staff are excellent! Many fun activities are offered throughout the day! We especially enjoyed our cook Omar at the Noriku Teppanyaki spot, the chef and server at Maxal, our server Ventura at Luce and all the different nightly restaurants were great!!!

“Disappointed and underwhelmed”

We are currently staying at the Hilton Tulum Riviera Maya and feel somewhat disappointed compared to other all-inclusive resorts we've visited. The hotel itself is very quiet during our stay and appears to be only around a quarter full. As we were travelling with two children, we requested a room … more

We are currently staying at the Hilton Tulum Riviera Maya and feel somewhat disappointed compared to other all-inclusive resorts we've visited. The hotel itself is very quiet during our stay and appears to be only around a quarter full. As we were travelling with two children, we requested a room in the family zone on arrival. Unfortunately, we were told this area was unavailable due to two large conference groups that were arriving. The conferences had a noticeable impact on the guest experience. The buffet near the kids' pool was closed to accommodate conference attendees, which was inconvenient given its location and suitability for families. This left the lobby buffet or Sea Salt as the main options for sit-down lunches, but Sea Salt at peak times often had waits of 20–30 minutes because of the conference guests. In the evenings, both buffets are closed, leaving the à la carte restaurants as the only dining option unless you opted for room service. Reservations are definitely recommended. The steak restaurant is the highlight of our dining experience and has been excellent throughout our stay. Unfortunately, the teppanyaki restaurant was a disappointment. Our chef did not do the usual show because some guest were late to be seated and staff informed us there was no longer enough time for the experience to go ahead. The pools are exceptionally quiet, with little to no music or atmosphere. There is also very little organised entertainment for children, especially if they hadn't made friends during their stay. The poor weather certainly hasn’t helped matters. The beach was another downside. For most of our stay it has been largely unusable due to the amount of sargassum seaweed (not in control of the resort), although the section near the lobby is much nicer and better maintained. Not helped that we arrived on Monday, the TUI app says the rep will be available on Saturday but can’t see hide nor hare of them. The app isn’t working and the contact number the hotel has doesn’t work either. Very, very frustrating. On a positive note, all of the staff we have encountered are friendly, welcoming, and eager to help. Overall, if you're looking for a very quiet and relaxing holiday, this resort may suit you. But as a holiday guest our experience was spoiled as slightly by the conferences being prioritised. When compared to other all-inclusive resorts we've visited, we are going to be leaving feeling a little underwhelmed with options for food and buffets and disappointed with the amenities.

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