Cascade Wellness Resort

“Lovely food and location - but some maintenance issues.”

Some things about the resort are just amazing - all of the food we had was superb, both breakfast and dinner, and all of the staff were very friendly. It's very clean. The location is great, as long as you accept it's a good 30 minute walk to the old town and getting to the nearby beach is a bit o… more

Some things about the resort are just amazing - all of the food we had was superb, both breakfast and dinner, and all of the staff were very friendly. It's very clean. The location is great, as long as you accept it's a good 30 minute walk to the old town and getting to the nearby beach is a bit of a scramble. The beach is worth it though! HOWEVER, we felt that maintenance issues let the hotel down. We had an apartment with a dishwasher - the wheel on the rack had come off so it had to be lifted in and out, and a modern washing machine - but the drying rack on the balcony was broken and rusty. We reported that our shower was leaking all over the bathroom floor on the first day but nobody came to look at it. This meant that we needed a clean mat for the bathroom every day, which must have been more hassle for housekeeping than someone fixing the shower? It looked like the seal had been taken off and not replaced from the marks we could see. The apartment itself was lovely apart from the various issues, but they could do more with the outside - we had a private roof terrace that could be cleaned up and with some sunbeds could be great.

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“Decent luxury option in Algarve”

We had a pleasant stay at Cascade Wellness Resort in Lagos. The location is beautiful, close to the cliffs and coastal walks, and it's a great base for exploring the Algarve if you have a car. The service was consistently good, with friendly and helpful staff throughout our stay. The heated pool w… more

We had a pleasant stay at Cascade Wellness Resort in Lagos. The location is beautiful, close to the cliffs and coastal walks, and it's a great base for exploring the Algarve if you have a car. The service was consistently good, with friendly and helpful staff throughout our stay. The heated pool was a nice touch, and the rooms and grounds were well maintained. The main downside was breakfast. While the food selection was good, having to wait for a table on some mornings was disappointing. For a resort that markets itself as a luxury property, this shouldn't really happen. And also check in should have been better The resort itself is fairly quiet, with limited activities on-site, so it's best suited to guests who plan to spend most of their time exploring the area. Overall, a good resort with excellent service and facilities, but a few details keep it from feeling truly five-star.

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“A five star hotel losing its shine”

The resort still does some things well like two fantastic pool areas and a nice main reception with a decent restaurant at the gastropub (although service is slow). The breakfasts are of a high standard and cannot be faulted. But the feeling overall is of a resort in need of a facelift and some T… more

The resort still does some things well like two fantastic pool areas and a nice main reception with a decent restaurant at the gastropub (although service is slow). The breakfasts are of a high standard and cannot be faulted. But the feeling overall is of a resort in need of a facelift and some TLC. Rooms and apartments around the kids beach-pool are not five star standard with peeling plaster and cracked wallls and faulty AC units. Maintenance takes a long a time to respond to calls and there is no turn down service before bed. This is not five star. Antonio’s by the kids pool is nicely done and the food if acceptable but expensive. It’s odd that management here offers no kids menu or ice cream for a restaurant serving the main family pool - bizarre. We have been three times to cascades and this will probably be our last until they upgrade the rooms and general service levels.

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“An atypical stay. It looks like it could be great, our experience just wasn’t.”

Upon arrival all staff were excellent, friendly and helpful. We booked through a travel agent who, no idea what they were thinking, booked us an “apartment”. My first instinct was to change that because who needs a kitchen on vacation but since it had laundry it sounded like a good idea as we were … more

Upon arrival all staff were excellent, friendly and helpful. We booked through a travel agent who, no idea what they were thinking, booked us an “apartment”. My first instinct was to change that because who needs a kitchen on vacation but since it had laundry it sounded like a good idea as we were in the middle of an almost 6 week trip. Big mistake. The apartments are quite a ways from the main hotel. The apartments are so big the air conditioning was in affective. So it was too hot to sleep. Secondly the “laundry was just a washer no dryer so that was useless to us as well. The kitchen is fitted out with everything you would need if you were on a budget vacation with the kids and planned to cook. Mind you there were no kitchen towels or paper towels. The bathroom was horrible with a deep whirlpool tub as the only showering facility. Oh, no tv in the bedroom. We spent our second day in Lagos repacking and changing rooms. We room was among the nicest on this trip. What a difference. Modern, pool/ocean view. Things were looking up until we went to the on-site gastronomy restaurant, for my birthday dinner, and had the worst experience. Service was slow and in attentive to us. Others all around were served at a proper pace. We had the appy, some oysters and then nothing. Waited so long, and it got very cold out so we were freezing, that the wine we ordered for dinner was long gone and food still hadn’t arrived. Eventually we just stormed out. Never. Never have I had such horrible service (maybe I have lets be real here) but it was so disappointing. On the positive room service arrives hot every time with the most gracious staff! Overall if you want a resort this is a great place. if you are travelling to see the area it’s not the best location. Too far from Town, beaches and restaurants.

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